AUTODOC - Ireland Omdömen 

I ordered a set of seat covers for my mkIII golf gti. In my opinion they look mint. They arrived quite quickly, were well packaged. I am delighted with my purchase from this company.

I had difficulty sourcing a part from Ireland and got it delivered within 5 days from Autodoc.

Solid ordering delivering process

I dislike receiving parts that are incorrect for my car.Unlike Trodo, Autodoc does not offer a full compatibility check for the part you are buying. I hace received several parts which were wrong for my car.

I ordered a fuel filter, but it arrived incomplete – missing the essential gaskets required for installation. I filed an official complaint via the return portal on August 5th, and I have received absolutely no response or update since then. My car is grounded because of this missing part. Terrible customer service. Order number:174885265

Rear brake pads are missing.
How you can get your money back
Thanks
Kind Regards

Unbeatable prices. Top brands. Multiple choice of suppliers per item. Large stock.

I have a 2000 Peugeot Expert van Right Hand Drive. I located a clutch cable through Auto Doc easily where other sources only had Left Hand Drive cables. The order was dispatched and delivered quickly and before the rental vehicle was due back! Thanks Auto Doc!

Excellent products at reasonable price, VAT compliant, with prompt delivery.

Ordering easy and delivery 🚚 on time didn't fit the new parts yet

Mi hanno offerto un rimborso parziale delle spese di spedizione.

Excellent service, saved 100 euro on the item, delivered within 5 days

The dispatch and delivery especially the delivery takes to long item appears to go vi's several depots

Voglio complimentarmi con AUTODOC la cui piattaforma rende semplice acquistare ogni tipo di ricambio per la paropria auto e di verificarne l'effettiva compatabilità. Tutti i prodotti finora acquistati sono stati di ottima qualità e pienamente funzionanti. In particolare, voglio rigraziare il Sig. MARIANO del controllo qualità servizio clienti, che ha risolto con elevatissima competenza e impareggiabile cordialità una piccola problematica sorta per un ordine. La sua disponibilità in ogni momento è stata davvero preziosa. Grazie di tutto.

I strongly advise against buying from this store. A very disappointing experience and a complete lack of responsibility for their own mistake.
In my case, the store made a mistake by listing a part as compatible with my specific car model. This information provided by the store was the reason I decided to purchase the item. I did not simply order a random part and hope that it would fit. I checked the compatibility according to the information provided on their website and purchased a product which, according to their own compatibility list, was supposed to be suitable for my vehicle.
After receiving the part, I discovered that it was not compatible with my car and could not be used.
Of course, mistakes can happen to any company. The real problem, however, is the way this store dealt with the situation after I brought their mistake to their attention.
I contacted customer service and tried to resolve the matter through a normal and reasonable conversation. I expected a simple and professional solution: acknowledge that the compatibility information was incorrect and arrange the return at the store's expense.
Unfortunately, customer service showed very little willingness to cooperate. They did not offer any satisfactory solution or any form of compensation. Most importantly, the store refused to cover the cost of returning the item, even though the need to return it was directly caused by incorrect information provided by the seller.
This is the most frustrating part of the entire situation.
This was not my mistake. The store itself listed this part as compatible with my particular car model. If a customer makes a purchase based on information provided by the seller, the customer should not then be expected to pay additional costs resulting from the seller's own error.
What makes this even more difficult to understand is that we are talking about a company with annual revenues amounting to hundreds of thousands of euros. For a business generating that level of revenue, refusing to cover the relatively small cost of return shipping caused by its own mistake is simply unacceptable to me. It is not even about the actual amount of the postage. It is about principle, responsibility and the way customers are treated.
If a company generating hundreds of thousands of euros in annual revenue is unwilling to take responsibility for its own mistake and cover the return shipping cost when it has provided incorrect compatibility information, it is very difficult to describe this as professional customer service.
What disappoints me most is that I gave them every opportunity to resolve the problem. I did not immediately leave a negative review. I contacted customer service first and tried to explain the situation calmly. I expected nothing more than basic goodwill and a professional approach.
Unfortunately, instead of trying to resolve the issue, their response gave me the impression that they expected me to bear the consequences of their mistake.
I was not asking for special treatment. I was not asking for extra money. I simply expected the store to take responsibility for its own error and not make me pay costs that I would never have incurred if the information on their website had been correct in the first place.
This is exactly the kind of situation that shows you what a company is really like. Anyone can sell a product. True customer service is demonstrated when something goes wrong.
In this case, the store had a very simple way to resolve the entire matter. They could have acknowledged that the part had been incorrectly listed as compatible, arranged the return at their own expense and closed the matter professionally. Instead, they chose the worst possible approach — no meaningful cooperation, no compensation and an attempt to shift the responsibility onto the customer.
I will not be using this store again and I strongly recommend that others think twice before purchasing from them.
If you are buying car parts from this store, I would strongly advise you to independently verify compatibility, even when the store clearly states that a particular part fits your vehicle.
My experience shows that when a problem arises because of an error in their own catalogue or compatibility information, you may be left to deal with the consequences yourself.
Very poor customer service. No responsibility for their own mistake. No willingness to cooperate. No compensation. And, on top of that, an attempt to make the customer pay the return shipping cost for a product that the store itself incorrectly advertised as compatible.
Strongly not recommended.

the part was spot on,postage a bit slow,but the right part was more important

Always Loads of different trusted brands parts, what is suite for everyone's needs 🙂

Also good prices 👍🏼

Recentemente ho avuto un problema con un pacco, il sig. Mariano mi ha contattato e risolto in modo professionale il problema. Consigliato!