Aura Omdömen 

I was devastated when I thought I lost all of my photos. We had moved and when we reconnected to the same exact wifi and router, the frame couldn't connect. I did all the troubleshooting steps and then my photos were gone! I was ready to give them up as lost forever. Isaiah took my case and helped immediately. I saw his email about the frame and finally got the courage to open it. I thought it would say that there wasn't anything to do to save them. I finally opened it and Isaiah said he had sent some remote commands to the frame. I was hopeful but defeated. I plugged the frame back in expecting the same issues. I almost cried when my pictures were there again! I am so grateful to Isaiah for all of his help.

From submission to resolution, the issue with my Aura Frame was done professionally, with kindness and expediency.

We will continue to enjoy our Aura Frame!

Nirvan was super quick to resolve my issue! Top notch service! Thank you!

I Contacted the company via their website after having an issue with a machine that was past warranty. They were quick to respond and offered many troubleshooting suggestions to try. When these didn’t work they offered to send a new cable free of charge to see if that was the issue. They also offered a discount on a frame if I decided to buy a new one. The cable worked and I didn’t have to pay for a replacement frame.
In a time when customer service is not always good, it was such a great experience to deal with a company that provided prompt service and stood behind its product even when it was out of warranty. Very impressive!

Isiah was very knowledgeable and friendly. Great work!

Nirvan was friendly, polite, and quick. He diagnosed the problem right away and corrected it.

I appreciate the advice to work through the problem. They shipped out the cord, and when that didn’t work they offered to replace the item. Very fast service too. Thank you so much

Our frame had stopped working and I contacted them and I was immediately sent out a new power cord which sort of fixed the problem except we had to do a hard reset and lost all of our pictures, but again they came to the rescue and put them all back for us. We are so grateful for all the help and professionalism. We would recommend you to everyone we know. Thank you again 💓 oh yes the name of the person who assisted us was Nirvan so grateful 🙏

The Aura Frame is a fantastic product and I had a problem that it stopped working. The support team at Aura immediately sent me a new electric cord and now it works great.
If your looking for a great digital picture frame I recommend this company's product.

Isaiah was excellent - a clear communicator, quick responses, and a great problem solver. Grateful for his help!

Great support form the initial contact until the issue was finally resolved. Initial diagnosis was a bad power supply, replacement was sent out, but did not resolve the issues. Made contact again and replacement (new) frame was sent out immediately and finally resolved the issue.

I was amazed at the quick diagnosis of the problem and the quick delivery of the defective part. Everything works amazingly after replacing that part. Thank you for the great service!

From the first email to the last (probably 8 in total), Aura and in particular, Nirvan game me the utmost customer care and professionalism. He was prompt in responses and covered all the details that I needed. I now have a new Aspen frame and absolutely love it!

Absolutely fantastic service and communication. Very helpful in providing free replacement parts to assess and troubleshoot the situation, and subsequently supporting with an alternate solution. I truly could not have asked for anything more.

My frame was acting up, I was told some things to try and when that didn’t work I was sent a new cord. When that didn’t fix the problem I was sent a new frame. Wonderful follow up and customer service. I will definitely tell friends and family what a good experience I had. We initially bought 4 of these frames - three were gifts to our kids.

The best customer service of any company that I've bought products or services from in a long time. They stand behind their products. If something breaks or stops working they provide a replacement right away.

Very prompt responses to my questions and full instructions. Very helpful with populating my new frame with pictures from my old frame and adding users. Thank you.

Described problem and Aura customer care (Nirvan) sent replacement part instantly. It fixed the problem!! Couldn’t be any more satisfied.

Nirvan at Aura customer care was very responsive and solved my issue quickly and at no cost to me, even though the frame was out of warranty. He responded to my emails almost instantly.

They did everything they could to resolve the issue my mother encountered with her Auroa frame. Communicated really well throughout, followed up to see it was resolved. Excellent from start to finish.