Aura Omdömen 

Professional and friendly service

My rabbit chewed my power cord, and my attempts to splice it to repair didn’t work. Aura replied the next day, and kindly offered a new replacement cord. Great customer service! I’ll be buying more frames as gifts for Christmas. Thanks Aura!

Customer service from Gulzhan was excellent via email and the company quickly sent a new unit which was a snap to reset and restore our photographs

Isaiah did a fantastic job offering customer assistance when I reached out with a problem I was having with my Aura frame. He was very responsive and offered an immediate solution that resolved my problem. Well done and much appreciated!

Time was spent one on one, a step at a time, trying to get my Aura frame functioning properly. With no success, they kindly offered a replacement even though there was no warranty remaining.
Couldn’t have asked for better service.

I had an issue with my Aura frame, which I’ve had for many years and was originally given to me as a gift. It holds many special photos of our beloved family dog, so getting those memories back was very important to me.

I initially emailed Aura Customer Care and Nirvan responded right away. I wasn’t able to respond immediately, and what really impressed me was that Nirvan actually followed up with me to see if I still needed help. That kind of follow-up already showed me that he genuinely cared about resolving the issue.

Once I responded, Nirvan gave me clear, step-by-step troubleshooting instructions and walked me through what to try. I followed his instructions, but unfortunately, the frame still would not work.

At that point, Nirvan immediately offered a very generous resolution. Since my original frame was already many years old and well out of warranty, he helped me purchase a replacement frame at a significant discount. I truly appreciated that Aura was willing to offer such a good solution despite how old my original frame was.

After I received the new frame, Nirvan continued to assist me, including helping me transfer the photos from my old frame to the new one. This meant a lot to me because those pictures of our beloved family dog have so much sentimental value.

From my initial email all the way through getting the replacement frame set up, Nirvan provided absolutely top-notch customer service. He was responsive, knowledgeable, caring, and very solution-focused. Most importantly, he followed through and made sure I was taken care of.

Thank you, Nirvan, for going above and beyond. You are an excellent representative of Aura, and I truly appreciate the exceptional service you provided. Definitely five-star customer service!

This Aura frame has changed my life. I love to sit and watch the pictures go by. Each picture brings back an amazing memory. I purchased a frame for my DIL and my elderly neighbor over the years. Thanks goes out to Gulzhan who was incredible for helping acquire a new frame. Customer Service is amazing.

I had a power issue, it was resolved quickly with continued support and contact.

Our AURA frame that we received as a gift a few years ago suddenly stopped working. We sent a message to the company and all they wanted was the product number which was easy to find in the app. Next thing we knew, they were telling us that we were getting a brand new frame! We just received our replacement Aura frame and couldn't be happier! It was a super smooth transition and it works beautifully! Thanks so much for taking care of us!

Isaiah was able to troubleshoot the problem that I was having with my Aura Frame and send a solution that fixed the problem.

Isaiah was very friendly and super knowledgeable.

I have purchased an Aura frame earlier this year, which displays my photo's with beautiful colours and high resolution. It has a very simple app to allow uploading new photo's which I really like. Unfortunately the frame screen started to have a defect and cloudy spots formed on it. I contacted Aura customer support and sent them pictures. They promptly responded and based on the issue sent me a replacement frame which came within a couple of days. I want to thank Isaiah for the excellent customer service. Swapping frames was also very easy as the setup transferred the pictures automatically.

My miniature dachshund liked my Aura's power cord so much he chewed it in half. When I contacted Aura and inquired about getting a replacement, they promptly sent me a new one at no charge.
It does not get any better than that.
Great company and great customer service.

Our Aura frame suddenly stopped working. The Aura chatbot determined it needed to pass my correspondence up the line to Isaiah, in the Aura help department. Isaiah shipped a replacement power cord in the hope that that was the problem. Unfortunately it wasn’t but Isaiah made arrangements to get a replacement frame at a reduced cost. He also offered to help transfer our photo collection to the new frame which would eliminate our having to request other people to resend photos they’d provided before to the replacement frame.
Once the new frame was connected, I sent the its serial number to Isaiah and (literally) within a few minutes they’d started moving the entire photo collection to the new frame.
I feared getting the failed frame replaced would be a lengthy, difficult process but the fast response and follow-up by the Aura Frame help staff made it quick and painless. Thanks!

Isaiah was great. He diagnosed the problem quickly and had a solution ready in seconds. Excellent service!

Isaiah was quick to solve my issue with my frame. Made a normally frustrating/daunting process, The easiest part of my day. The customer service made me feel so better about my purchase with this company. I will continue gifting these frames and treasuring mine for years to come!

I love the speed and efficiency of Aura’s customer service and the level of knowledge used to fix my problem. My frame was working perfectly fine until randomly and suddenly it wasn’t. I troubleshot it myself and couldn’t figure out what happened. Nirvan responded to my email quickly and with a solution that 100% worked - he was spot on when he said it was probably the cord. Very impressed with the level of expertise, care, and knowledge that Nirvan handled my situation with. Thank you so much!

Maria from customer service was very helpful. She thought that the issue with my digital frame might be with the power cord. Aura sent me a new cord at no cost to me (including the shipping). The new cord solved the problem and my frame is working again. I’m very pleased with the service I received.

I was having an issue with my pictures "freezing". The Aura representative was extremely helpful and knowledgeable. They attempted fixes digitally. That only worked temporarily - so they sent me a new frame at no cost! Excellent customer service. I have bought more frames as gifts...

Very quick response. Action to resolve my problem was over the top. Could not ask for a better solution. Excellent communication and customer support from Gutzhan - customer service representative.