Spoke to Rowena who was friendly and helpful. When I emailed questions Matthew kindly responded. I felt reassured that I was in capable hands. Obviously, I can't say what the process is like once t... Se mer
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Det här tycker kunderna
I lost my mum a little sooner than expected, so was suddenly faced with organising her final journey (she’d made it very clear she didn’t want a funeral). I compared prices with the 2 major companie... Se mer
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Easy, straight forward,no pressure engagement with Matt. I read their booklet on their services in advance, which I got from a friend who had also used the service. We are both apparently going to get... Se mer
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Made the process of arranging mum's funeral very easy and answered all our questions we had.Very polite, friendly and knowledgeable and the price was much better than some of the more well known compa... Se mer
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Företagsinformation
Skrivet av företaget
Aura is a family-run, five-star-rated provider of direct cremation plans, helping families across mainland Britain secure peace of mind for their future. We offer affordable, prepaid funeral plans with no hidden fees, ensuring everything is taken care of when the time comes. Our mission is to make end-of-life planning simple, clear, and approachable. With a focus on trust, transparency, and compassion, we guide our customers through the process, providing all the details they need to make an informed decision that they're comfortable with. At Aura, we believe that planning ahead shouldn’t be overwhelming or expensive. That’s why we include all essential services in one low price, offering financial security and reassurance for you and your loved ones. We also provide time-of-need services for families who require immediate assistance, offering dignified and affordable direct cremations without compromise. Our caring team is here to guide you every step of the way, ensuring everything is handled with care and sensitivity during a difficult time. Rated highly for our caring approach and exceptional service, we are proud to be trusted by thousands of families to deliver affordable, dignified, and stress-free funeral arrangements.
Kontaktuppgifter
Studio One, Bunkers Hill Farm, GU7 1UP, Surrey, Storbritannien
- 0800 808 5723
- hello@aura.life
- aura.life
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My peace of mind
The ad attracted me to send off for the information about you and I liked what I read it was so nice and it made up my mind
26 april 2026
Svar från Aura
Hello Catherine,
Thank you so much for your lovely review. I’m really glad that the information we sent helped you feel comfortable and gave you that peace of mind, it means a lot to hear.
All the best,
Roddy
Easy to set up Funeral Plan
Easy to set up Funeral Plan, representative very helpful and listened to what I was saying, the personal contact was very welcome in this day and age!
26 april 2026
Svar från Aura
Hello,
Thank you so much for your kind review. I’m really glad I could help make setting up your plan feel easy and that you felt listened to throughout, that personal touch is so important.
All the best,
Matthew
Svar från Aura
Hello Geoff,
Thank you so much for your kind words. I’m really glad you found our service clear, quick, and professional, that’s exactly what we aim for.
All the best,
Roddy
Svar från Aura
Hello Stephen,
Thank you so much for your kind words. I’m really glad you found us lovely and helpful, it truly means a lot.
All the best,
Caoimhe
Svar från Aura
Hello,
Thank you so much for your kind review. I’m really glad to hear you were pleased with the arrangements and found everything helpful.
Wishing you all the best,
Caoimhe
Professional guidance for a difficult subject
The follow up after my first enquiry, was friendly, informative and professional. I never felt pressured. I wanted time to think about my decision and to consult with my family. The representatives honoured this respectfully and with the understanding that this is not a decision to be made lightly. The materials sent are clearly presented and easy to follow.
16 april 2026
Svar från Aura
Hello,
Thank you so much for taking the time to share your experience. I’m really glad you found the process friendly, informative and pressure free. It’s so important to have the time and space to make a decision like this, and I’m pleased we could provide that for you.
I’m also pleased to hear that the materials were clear and easy to follow. If you ever need anything further, I’m always here to help.
Best wishes,
Rowena
Good communication and gave me time to…
Good communication and gave me time to decide, didn’t rush me. Very pleasant
11 april 2026
Svar från Aura
Hello Rachel,
Thank you so much for your kind words. I’m really glad you felt comfortable and had the time you needed to make your decision without any pressure. It was a pleasure to help you.
Wishing you all the best,
Caoimhe
Svar från Aura
Hello,
Thank you for your kind review. I’m really glad you found everything so easy to deal with, and it was a pleasure to help you get your plan set up.
Wishing you all the best,
Matthew
Aura feedback
Very simple and easy to arrange , did it all over email and then completed a bank transfer, just what I wanted
10 april 2026
Svar från Aura
Hello,
Thank you for your lovely review. I’m so glad you found the process simple and easy, and that arranging everything over email worked just as you wanted.
Wishing you all the best,
Zoe
Svar från Aura
Hello Amanda,
Thank you for your kind review. I’m so glad to hear you found everything easy to set up.
Wishing you all the best,
Anne-Sophie
Good Service
Excellent service and very understanding staff. Made it very easy to get sorted out.
19 april 2026
Svar från Aura
Hello,
Thank you so much for your kind review. I’m really glad I could help make everything easy to sort out for you, and that you felt supported throughout.
Wishing you all the best,
Anne-Sophie
I spoke to mathew who was very helpful…
I spoke to mathew who was very helpful & sorted the plan for my wishes for my funeral plan. I am happy & grateful f9r this.
11 april 2026
Svar från Aura
Hello Deborah,
Thank you for your kind review. I’m really glad I could help get everything sorted and make sure your wishes were clearly put in place. It means a lot to hear you’re happy with the plan.
Wishing you all the best,
Matthew
My experience
Found the experience very positive
The representative of Aura was well informed and definitely was a major influence in my decision to choose Aura.
18 april 2026
Svar från Aura
Hello Gary,
Thank you for taking the time to share your experience. I’m really glad to hear you found everything positive, and that I was able to help you feel confident in choosing Aura.
Wishing you all the best,
Jimmy
I checked out several direct funeral…
I checked out several direct funeral companies and your plan was the one that ticked all the boxes with one up front price. further to that your quick response without annoying phone calls.
16 april 2026
Svar från Aura
Hello Lionel,
Thank you for your kind review. I’m really glad to hear that our plan ticked all the boxes for you and that you appreciated the straightforward pricing and quick response without any unwanted calls.
Wishing you all the best,
Jimmy
Svar från Aura
Hello Tom,
Thank you for your kind words. I’m really glad you felt able to go at your own pace and that the experience wasn’t pushy.
Wishing you all the best,
Jimmy
Easy to speak to with no pressure to buy
Easy to speak to with no pressure put on you to buy. No call back to pressurise you into buying. Would recommend this family company to anyone.
17 april 2026
Svar från Aura
Hello,
Thank you so much for your kind review and recommendation. I’m really glad you found it easy to talk things through and that you felt no pressure at any point, that’s exactly how it should be.
Wishing you all the best,
Jimmy
Svar från Aura
Hello,
Thank you for your kind words. I’m really glad you found the service helpful and informative, and that you felt no pressure along the way.
Wishing you all the best,
Jimmy
cremation no problems…
All done over the phone no problems paperwork and e mail sent to me family just have to make a call when needed no fuss
17 april 2026
Svar från Aura
Hello,
Thank you for taking the time to share your experience. I’m really glad I could make things simple and straightforward for you, and that everything was handled without any problems.
With warmest wishes,
Jimmy
No Sales Pressure.
Excellent communication with lots of opportunity to ask questions.
No sales pressures.
Professional and sensitive approach with personal information.
Prompt delivery of Funeral Plan.
Best price (I have been shopping around ).
16 april 2026
Svar från Aura
Hello Cheryl,
Thank you so much for taking the time to leave such a thoughtful review. I’m really glad I could provide clear communication and give you plenty of opportunity to ask questions, without any pressure. It’s great to hear you felt comfortable and well looked after throughout, and that everything was delivered promptly.
Wishing you all the best,
Roddy
Bough a funeral plan for myself.
Bough a funeral plan for myself.
Any interaction i had with the company have been faultless. They have answewred all my questions, laid it all out simply and saved myself £300 to boot after the other company didnt get back to me for a few days.
8 april 2026
Svar från Aura
Hello,
Thank you for your kind review. I’m really glad I could help answer all your questions and make everything clear and straightforward for you. It’s great to hear you had such a positive experience and even managed to save some money along the way.
Wishing you all the best,
Roddy
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