Spoke to Rowena who was friendly and helpful. When I emailed questions Matthew kindly responded. I felt reassured that I was in capable hands. Obviously, I can't say what the process is like once t... Se mer
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Det här tycker kunderna
I lost my mum a little sooner than expected, so was suddenly faced with organising her final journey (she’d made it very clear she didn’t want a funeral). I compared prices with the 2 major companie... Se mer
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Easy, straight forward,no pressure engagement with Matt. I read their booklet on their services in advance, which I got from a friend who had also used the service. We are both apparently going to get... Se mer
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Made the process of arranging mum's funeral very easy and answered all our questions we had.Very polite, friendly and knowledgeable and the price was much better than some of the more well known compa... Se mer
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Företagsinformation
Skrivet av företaget
Aura is a family-run, five-star-rated provider of direct cremation plans, helping families across mainland Britain secure peace of mind for their future. We offer affordable, prepaid funeral plans with no hidden fees, ensuring everything is taken care of when the time comes. Our mission is to make end-of-life planning simple, clear, and approachable. With a focus on trust, transparency, and compassion, we guide our customers through the process, providing all the details they need to make an informed decision that they're comfortable with. At Aura, we believe that planning ahead shouldn’t be overwhelming or expensive. That’s why we include all essential services in one low price, offering financial security and reassurance for you and your loved ones. We also provide time-of-need services for families who require immediate assistance, offering dignified and affordable direct cremations without compromise. Our caring team is here to guide you every step of the way, ensuring everything is handled with care and sensitivity during a difficult time. Rated highly for our caring approach and exceptional service, we are proud to be trusted by thousands of families to deliver affordable, dignified, and stress-free funeral arrangements.
Kontaktuppgifter
Studio One, Bunkers Hill Farm, GU7 1UP, Surrey, Storbritannien
- 0800 808 5723
- hello@aura.life
- aura.life
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Aura
Hello,
Thank you for your lovely review. I’m really glad I could help you understand everything clearly and provide a more personal service along the way.
Wishing you all the best,
Roddy
Efficient and friendly
Efficient and friendly, the team member knowledgeable and able to offer information and reassurance
8 april 2026
Svar från Aura
Hello Roger,
Thank you so much for your kind words. I’m really glad I could help provide the information and reassurance you needed, and that you found the experience both friendly and efficient.
Wishing you all the best,
Rowena
Professional service by everyone
I am so pleased I chose Aura and cannot recommend them highly enough. Everyone is so professional, friendly and understanding which can make a difficult
decision so much easier. I know they are available if I have any questions and this in itself is very reassuring. This makes me sure I have made the right choice.
5 april 2026
Svar från Aura
Hello Sylvia,
Thank you so much for your kind words and for choosing Aura. It really means a lot to hear that you felt supported and reassured throughout the process. We know this can be a difficult decision, so I’m so glad we could make it a little easier for you.
Wishing you all the best,
Caoimhe
Talking to a person and no pushing on…
Talking to a person and no pushing on taking the product
11 april 2026
Svar från Aura
Mrs. Carol,
Thank you very much for this kind review. Wishing you all the best, Matthew
Matt was very friendly but I did think…
Matt was very friendly but I did think afterwards there were some questions I need answers for and thought he should have mentioned these things. I will call Aura at some point regarding these
2 april 2026
Svar från Aura
Hello Ms. Janet,
Thank you for leaving a review. I'm so sorry if there were things that were left out of our conversation. Transparency is very important to us here at Aura, so we never want you to have lingering questions. Please give us a ring with any questions you have...we are always happy to chat! All the best, Matthew
Good value all included no extras
Caring patient and good price all included peace of mind.
10 april 2026
Svar från Aura
Hi Jennifer,
thank you for leaving this lovely review. Wishing you all the best, and take care, Matthew
Excellent and stress free
I requested a brochure, which arrived promptly. I then arranged for a callback.
Roddy was extremely friendly and helpful, he gave me all the information I needed and answered all the questions I had.
Arranging my funeral plan was simple and stress free. I set up a payment plan, and the paperwork arrived in good time.
I would happily recommend anyone to consider Aura.
10 april 2026
Svar från Aura
Hi there,
Thank you for taking the time to share your experience here. It's so nice to know that you found the process simple and stress-free. We appreciate you putting your trust in Aura. Please take care, Roddy
The person who I spoke with was very…
The person who I spoke with was very thoughtful and courteous throughout
11 april 2026
Svar från Aura
Hello Graeme,
What lovely words, thank you. We will be here to chat, should you ever need anything. All the best, Rowena
Svar från Aura
Hi, Ms Annaleen
Thank you for this positive review...I'm so glad you found the process simple and efficient. Wishing you all the best! Anne-Sophie
Putting this plan in place was easy
Jimmy was so helpful, professional but shared my sense of humour which certainly made the process very easy.
I guess my only question would be is why the advertisements for Aura say funerals from £1195. I wasn't told anything about this. Having shared this matter here on my review, am still happy with the service I received from Jimmy.
3 april 2026
Svar från Aura
Miss Ripley,
Thank you for such a lovely review. I really appreciate you taking the time to share your experience. Regarding your question about the price, our at-need services start at £1,195, which may be what you had seen. I hope this helps clear things up, but if you'd like to chat anything through, please give us a call. We are always happy to help. All the best, Jimmy
Customer Focused
Aura has made this as simple and easy as could be. It felt like a personal experience being customer focused. No pressure sales just precise explanations and advice. I didn't believe setting this up woukd be so easy and without stress , thanyou.
1 april 2026
Svar från Aura
Donald,
Thank you for taking the time to leave this kind review. I'm glad you found the process simple and customer-focused. I'm also happy you didn't feel any pressure! That's exactly what we aim for. Please take care, Caoimhe
Svar från Aura
Kevin,
These kind words are very much appreciated. Wishing you all the best, Jimmy
The people we spoke to regarding…
The people we spoke to regarding purchasing a funeral were kind and put no pressure on us. We were pleased to go with your company.
.
20 mars 2026
Svar från Aura
Mrs. Patricia,
Thank you for leaving this kind review. We will be here to chat, should you ever have additional questions. Wishing you the best, Jimmy
Respectful and considerate at all times.
1 april 2026
Svar från Aura
Sally,
Thank you so much for this lovely review. Please take care, Roddy
They are second to none .Most…
They are second to none .Most professional company I have ever dealt with ,Faultless.Completely on the ball from start to finish and beyond. Offering after care help if needed after all they did .Put my wife completely at ease and informed through the recent loss of both her parents.
1 april 2026
Omdöme utan inbjudan
Svar från Aura
Stephen,
What a beautiful review, thank you so much for placing your trust in us here at Aura. It's truly our privilege to assist you. Wishing you and your family all the best. Take care, the team at Aura
Svar från Aura
Hi Paul,
Thanks so much for taking the time to leave us a positive review. I'm so glad to know you found the process easy. All the best, Roddy
Svar från Aura
Hi Norman,
Thank you for this positive review. Please let us know if you ever need to chat, we are here for you. All the best, Rowena
Excellent service and a great customer care
Excellent service and a great customer experience in what can be a difficult decision in matters such as this.
Would highly recommend Aura and Jimmy who I dealt with guided me through the whole process and made sure that the service I would be getting was exactly what I required.
Thanks once again Aura.
5 april 2026
Svar från Aura
Trevor,
Thank you for sharing your experience. It was a privilege to support you, and I appreciate you recommending our service. Wishing you all the best, Jimmy
A helpful person at the end of phone…
A helpful person at the end of phone which was answered quickly
28 mars 2026
Svar från Aura
Hi, Pamela
What a lovely review, thank you. We will always be there on the other end of the phone, should you ever need anything. Take care, Zoe
Svar från Aura
James,
Thank you for the positive review, it means a lot to us here at Aura. Take care, Jimmy
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