CeX/Webuy - Australia Omdömen 25 790

Svar från CeX/Webuy - Australia

6 dagar sedan

Hi Bob,

Thank you for your review, and I’m sorry to know about the issue faced with your latest purchase.

Considering the nature of our business, all items are checked not only for their functionality but also to ensure they are genuine and correct before they are resold.

Along with feedback forwarded to the sending store management for internal evaluation, I see my colleague addressed your concern and suggested a solution via email.

If you wish to discuss this further or need assistance with something else, please write back in the same thread you had with my colleague and I will be happy to help.

Regards,
Saanchi

Svar från CeX/Webuy - Australia

30 apr. 2026

Hi Oscar,

Thank you for your review and I am sorry that your recent purchase has not gone as planned.

As we deal in used goods, each product brought to us is checked to ensure it is in a fully working & saleable condition. In the case of optical media, minor scratches are acceptable as long as they function as expected. I apologise if this may have been missed here.

As you have been in touch with us via email, my colleague outlined a resolution in line with our online returns policy. Please reply to the same thread if you require further assistance.

Regards,
Ashwin

Svar från CeX/Webuy - Australia

30 apr. 2026

Hi Karl,

Thank you for your review and it is unfortunate that an incorrect product was delivered.

On reviewing the records, I noticed that you did email us about this, where along with feedback being shared with the store involved an outcome was suggested.

As a refund for the order was processed and in case you are interested in purchasing it again, please reply to the same thread and I will try to ensure that you have a seamless experience this time around.

Regards,
Ashwin

Svar från CeX/Webuy - Australia

30 apr. 2026

Hi Charles,

Thank you for your review. I am sorry to hear the product arrived in this condition and is not working as expected.

All items are tested before being put up for sale. However, electronic devices can develop faults at any stage due to their complexity.

We can help resolve this for you. You can return the item to any of our stores with the product and your invoice, or send it back to our warehouse. Once received, we can offer a replacement or a refund. You can find full details of the returns process here: https://bit.ly/4oa4WkX

If you need any help with the return or have any questions, please contact us through the support form on our website and we will assist you.

Regards,
Nikita.

Svar från CeX/Webuy - Australia

Publicerad 30 apr. 2026

Hi,

Thank you for your review, and I’m sorry to know the SSD was faulty.

Given the nature of our business, all items are tested before they are bought and resold. However, this seems to have been missed here. Feedback will be shared with the sourcing store so they can reassess their testing measures.

As you have returned the SSD, once received, it will be tested and processed. Once done, you will be notified on your registered email address and I suggest you check the spam/junk folder too.

Should you wish to purchase another SSD or have any other concerns, feel free to write to us through our support page via our website (au.webuy.com) with the subject “TP - Faulty SSD” and I will be happy to help.

Regards,
Saanchi

Svar från CeX/Webuy - Australia

30 apr. 2026

Hi Bailey,

Thank you for your review.

As we deal in second-hand goods, product performance may vary and not be the same as when they are purchased brand new but be assured they are tested as per our set guidelines and are bought only once they pass the testing done on them.

I'm sorry to hear about the issues with the drive you received and I understand your disappointment.

To work towards a solution, please return the item to us either via our FREE postal service or take it to any CeX store near you - https://tinyurl.com/ycxev3sk

Should you need assistance with the return or have any other concerns, feel free to write to us through our support page with "TP - Health of drive 75% heavy use, buying is a lil risky" in the subject line and I will be happy to help.

Regards,
Ramson.

Svar från CeX/Webuy - Australia

30 apr. 2026

Hi,

Thank you for your review, and I’m sorry to know about the issue faced with your recent purchase.

As per shipping policy, a delivery charge of $4.00 is applied to individual items that cost less than $50.00, irrespective of them being sent from the same store or in the same package. If you purchase an item priced at $50.00 or more, no delivery charge will be applied to that particular item. For the ease of customers, this is mentioned on the website here: https://tinyurl.com/mr4x4e2s.

Having reviewed the order, all except one item cost less than $50.00, hence, a delivery charge of $4.00 was applicable to each of them.

Additionally, we offer a click & collect service, allowing our customers to pick up items from a nearby store. Please keep in mind that availability may vary, and this service is only available at the store where the item is in stock.

To address this further, I’ve taken over the ongoing email thread you had with my colleague and requested some details to offer a suitable solution. If you do not find my email in the inbox, kindly check the spam/junk folder.

Regards,
Saanchi

Svar från CeX/Webuy - Australia

30 apr. 2026

Hi,

Thank you for your review and it is unfortunate that your purchase has not gone as expected.

We ensure that items are purchased under the correct listing, based on their colour, specifications, and other details provided. Rest assured, your comments have been passed to the sourcing store as feedback for internal review.

As you were in touch with us via email and based on the outcome suggested by my colleague, the items were returned and refunds were issued for the order. Feel free to reply to the same thread if you require further assistance.

Regards,
Ashwin