CeX/Webuy - Australia Omdömen 25 793

Svar från CeX/Webuy - Australia

30 apr. 2026

Hi,

Thank you for your review, and I’m sorry to know about the issue faced with your recent purchase.

As per shipping policy, a delivery charge of $4.00 is applied to individual items that cost less than $50.00, irrespective of them being sent from the same store or in the same package. If you purchase an item priced at $50.00 or more, no delivery charge will be applied to that particular item. For the ease of customers, this is mentioned on the website here: https://tinyurl.com/mr4x4e2s.

Having reviewed the order, all except one item cost less than $50.00, hence, a delivery charge of $4.00 was applicable to each of them.

Additionally, we offer a click & collect service, allowing our customers to pick up items from a nearby store. Please keep in mind that availability may vary, and this service is only available at the store where the item is in stock.

To address this further, I’ve taken over the ongoing email thread you had with my colleague and requested some details to offer a suitable solution. If you do not find my email in the inbox, kindly check the spam/junk folder.

Regards,
Saanchi

Svar från CeX/Webuy - Australia

30 apr. 2026

Hi,

Thank you for your review and it is unfortunate that your purchase has not gone as expected.

We ensure that items are purchased under the correct listing, based on their colour, specifications, and other details provided. Rest assured, your comments have been passed to the sourcing store as feedback for internal review.

As you were in touch with us via email and based on the outcome suggested by my colleague, the items were returned and refunds were issued for the order. Feel free to reply to the same thread if you require further assistance.

Regards,
Ashwin

Svar från CeX/Webuy - Australia

30 apr. 2026

Hi Sinan,

Thank you for taking the time to leave your review, and we are sorry to hear that you have experienced a delay with your order. We completely understand how disappointing and inconvenient this can be, particularly when you are eagerly awaiting your purchase, and we want to assure you that we are doing everything we can to provide clarity on the current situation.

Having looked into this on your behalf, we have been in touch with our store team who have confirmed that the parcel was successfully collected by Aus Post following the creation of the shipping label and is currently in transit with the carrier. We understand that waiting beyond the expected delivery window can be frustrating, and we appreciate your patience while the shipment makes its way to you. Delays within the postal network can occasionally occur due to factors outside of our direct control, and we are sorry that this has affected your experience on this occasion.

If your order has not arrived by 4th May, which would mark 14 days from the date of dispatch, please do not hesitate to get in touch with us at that point. Once this timeframe has been reached, we will be in a position to formally investigate the matter with the carrier and guide you through the appropriate next steps to reach a resolution. We are grateful for your continued patience and understanding, and we remain committed to ensuring this is resolved to your satisfaction.

Regards,
Nikita

Svar från CeX/Webuy - Australia

29 apr. 2026

Hi Stuart,

Thank you for your review, and I understand that you expected better packaging.

I’m glad to know the product arrived without any damage and you are happy with it.

If you would like to discuss this further or need any additional information, please feel free to contact us via the support page on the CeX website (au.webuy.com) with the subject line “TP Happy with the product”. Once we receive your message, I will be happy to assist accordingly.

Regards,
Viraj.

Svar från CeX/Webuy - Australia

29 apr. 2026

Hi,

Thank you for your review.

Most items are graded based on their overall condition, which helps us categorise them and determine their pricing. Wherever applicable, the grade will be added as A, B, or C at the end of the listing. This ensures customers are informed of the item’s condition before completing their purchase. You can check our grading policy here: http://tinyurl.com/mpzhzcy4 for more details.

Upon reviewing our records, a refund has been processed for the item upon return in line with our unwanted returns policy.

If you require further assistance, please contact us via our support page and we will help you out.

Regards,
Ashwin

Svar från CeX/Webuy - Australia

29 apr. 2026

Hi Jason,

Thank you for your review. I am sorry to hear about your experience.

As we deal in pre owned items, some signs of use or wear can be present. That said, all items are expected to be in working condition and packaged appropriately for delivery. I understand your concern regarding the condition and the packaging you received.

You can check and test the items, and if they are not suitable, you are welcome to return them either to a nearby CeX store or by post. For full details, please refer to our returns policy here: https://bit.ly/3hhqLBF 

If you would like us to look into this further, please contact us via our website contact form and we will be happy to assist.

Regards,
Nikita.

Svar från CeX/Webuy - Australia

29 apr. 2026

Hi Helen,

Thank you for your review, and sorry to note this.

All items, along with their accessories, are thoroughly tested as per our operational procedures, and they are purchased only once they clear the checks. If the item develops an issue after sale, we readily review it as per our 5-year warranty policy.

I would request you return the item to us as per our online returns policy (https://bit.ly/3MBmPcs) so we can verify the issue. You can either post the item back using our prepaid shipping label or you can take it to your nearest CeX store.

If you need any further assistance, please contact us via our contact form at au.webuy.com/support and add “Trustpilot - Item doesn’t work or sync” in the subject line so I can assist you.

Regards,
Jessica