I buy occasionally from Cex, last purchase experience wasn't good lol reason I kept receiving wrong Specs of graphic card I believe it's not Cex fault coz ppl sold those cards with wrong specs and of... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The service provided thus far has been exemplary, all but one of the goods ordered have met all expectations, the only anomaly being very easily rectified. I am pleased by everything so far and will h... Se mer
awful scamming company bought two laptops from them, both crashed and wouldn't start back up, first laptop I bought they refused cash refund and gave voucher $30 less than I paid for. 2nd laptop died... Se mer
Företaget har svarat
I visited the Campbelltown, NSW store and had a great experience. There was an issue with online return and they were able to assist as per the policy, however the experience was quite smooth Thank y... Se mer
Företagsinformation
Skrivet av företaget
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Kontaktuppgifter
4,1
Bra
26 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Disappointing purchase
Disappointing purchase. This docking station doesn't even come with a power adapter. Most docking stations should include one, but I have to buy it separately or use my own. It feels like a rip-off.
27 april 2026
Svar från CeX/Webuy - Australia
Hi Dohun,
Thank you for your review.
Items that are not graded are supplied with essential accessories required for its functionality. However, I’m sorry if this was not the case here and I understand your disappointment.
To assist you further, I’ve emailed your registered address. Should you not find my email in your inbox, please don’t forget to check the spam/junk folder.
Regards,
Saanchi
The game disc was scratched surface was…
The game disc was scratched surface was dirty with oil fingerprints.
Terrible way to send a delivery.
15 april 2026
Svar från CeX/Webuy - Australia
Hello Shannon,
Thank you for your review, and please accept our unreserved apology for the inconvenience caused by the unclean condition of the item you received.
While our main focus is on buying and selling pre-owned products, we do have quality control measures in place to ensure items are thoroughly cleaned before being shipped/handed over to customer. I completely understand your concern if this was not followed in your case.
I have already sent you an email requesting some details so that I can raise this with the store management and work towards a resolution. Please respond to that email at your earliest convenience. If you are unable to locate it in your inbox, kindly check your Junk/Spam folder.
Best regards,
Nikita
Two GPU's, neither worked.
I ordered a gpu in the app, it arrived quickly but was damaged. So I took it to my local CeX store and had it exchanged with another, and that one had no video output (tested on three different pc's with a pc savvy friend to help). So I returned that one at the same store for a refund.
The store clerks were helpful and appropriate, but not overly friendly or smiley in my interactions with them.
Basically a waste of my time, I ended up purchasing through another online store, and this gpu works.
28 april 2026
Svar från CeX/Webuy - Australia
Hi Jonathan,
Thank you for taking the time to leave your review. I am sorry to hear that both GPUs you received developed issues, especially after going through the exchange process and troubleshooting the replacement across multiple systems.
As we deal in used goods, all items are tested before being bought in and resold. However, electronic products can sometimes develop unexpected faults despite passing initial checks. I understand this experience caused inconvenience and took up a considerable amount of your time, particularly as you ultimately needed to purchase the item elsewhere.
I am pleased to hear that the store team were able to assist you with the exchange and refund process. At the same time, I appreciate your comments regarding the in store interaction, and I have passed your feedback on to the relevant store management team for review.
Should you need any further assistance, please feel free to contact us through our website support form, and we will be happy to help further.
Regards,
Nikita.
Incorrect condition reporting
Some of my apple watch bands labeled as A condition were stained badly and slightly ripped.
29 april 2026
Svar från CeX/Webuy - Australia
Hi Rastin,
Thank you for your review, and I regret to know about the issue faced with the Apple watch strap.
To address this further, I’ve sent an email to your registered address. Kindly check the spam/junk folder if you do not find my email in the mailbox.
Regards,
Saanchi
I understand what I purchased was used…
I understand what I purchased was used but they were not in good condition And quite soiled very disappointed
29 april 2026
Svar från CeX/Webuy - Australia
Hi Yvonne,
Thank you for your review, and I’m sorry to know your recent shopping experience did not go as expected.
All items are cleaned and appropriately graded on their cosmetic appearance, functionality and accessories.
As the purchased items were C grade, they may have signs of wear and usage.
To review this further, I’ve contacted your registered email address and requested some details. If you are unable to locate my email in your inbox, please check the spam/junk folder.
Regards,
Saanchi
It arrived relatively fast.
28 april 2026
Great!!!!!!!!!!
29 april 2026
It's always great to deal with the team…
It's always great to deal with the team at CeX be it online or in store.
Great to get the item I was after at a great price.
15 april 2026
Slower than expected but good service.
Store service was informative and friendly.
Online ordering process was a little clunky (having to enter the time of a voucher down to the seconds)
Delivery look two weeks - maybe an oooprtunity to improve?
15 april 2026
Good experience
I love the laptop and glad i could get it second hand as i wanted to see if laptop gaming and work was for me and it is!
Only negitive i would give is box was semi opend When it arrived and the vents have tons of dust in them but otherwise great buy.
29 april 2026
A bad idea.
This is the second case I bought from CeX for Apple AirPod pros, both times they were broken. First time only one AirPod would charge and when I purchased another (a decision which in hindsight seems stupid) the case wouldn’t charge at all. When taken into store the people were fantastic about repairs and very apologetic but it seems there is a total disregard for the technology they sell. Disappointing to say the least.
29 april 2026
Svar från CeX/Webuy - Australia
Hi Ollie,
Thank you for taking the time to share your review. I am sorry to hear about the issues you experienced with both pairs of Apple AirPod Pros purchased from us. I can understand how disappointing this must have been, especially after giving the product another chance.
As we deal in used goods, all items are carefully tested and checked before being bought in and sold. However, due to the nature of electronic devices, faults can sometimes develop unexpectedly without anyone being directly at fault. When this happens, we always aim to support our customers through the applicable warranty process as quickly and smoothly as possible.
I am pleased to see that a refund has now been processed for you. However, I do understand that this may not fully resolve the disappointment caused, as your original intention was to receive a fully working product.
If you would still be interested in purchasing the same item again or exploring similar alternatives, please feel free to contact us through our support form. Kindly include “Trustpilot” along with your order number in the subject line of your email, and we will do our best to help ensure a smoother experience going forward.
Regards,
Nikita.
Fast delivery simple and easy
28 april 2026
Great Service
The staff were friendly and turn around on the equipment check was quicker than expected.
6 maj 2026
Great delivery experience
Product came in perfect conditional and is working well. Order did not take long to be processed and arrived quickly.
14 april 2026
Delayed refund
I eventually received my refund, but the process to get there was far more difficult than it should have been.
It took six emails, repeated follow-ups, and ongoing pressure just to resolve what should have been a straightforward customer service issue. At multiple points, communication felt vague and inconsistent, which made the process unnecessarily frustrating and left me with very little confidence that the matter was being handled properly.
A refund should not require this level of persistence from a customer.
While I appreciate that the issue was ultimately resolved, the overall experience was disappointing and far below what I would expect from a large retailer.
3 maj 2026
Omdöme utan inbjudan
Svar från CeX/Webuy - Australia
Hi Ashley,
Thank you for your review.
While it is good to hear that you received a refund, we sincerely regret any inconvenience caused during the process.
This is not the type of experience we would like our customers to have, and be assured, feedback has been shared with the respective team for an internal review, and appropriate action will be taken based on the final findings.
If you'd like to discuss any further details, please send us an email via our contact form on au.webuy.com/support and we shall assist you.
Regards,
Jessica
So far good experience for the first…
So far good experience for the first time.
Sell and Drop off store and got paid with in 3 working days.
5 maj 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.