I buy occasionally from Cex, last purchase experience wasn't good lol reason I kept receiving wrong Specs of graphic card I believe it's not Cex fault coz ppl sold those cards with wrong specs and of... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The service provided thus far has been exemplary, all but one of the goods ordered have met all expectations, the only anomaly being very easily rectified. I am pleased by everything so far and will h... Se mer
awful scamming company bought two laptops from them, both crashed and wouldn't start back up, first laptop I bought they refused cash refund and gave voucher $30 less than I paid for. 2nd laptop died... Se mer
Företaget har svarat
I visited the Campbelltown, NSW store and had a great experience. There was an issue with online return and they were able to assist as per the policy, however the experience was quite smooth Thank y... Se mer
Företagsinformation
Skrivet av företaget
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Kontaktuppgifter
4,1
Bra
26 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Got ripped off
24 april 2026
Svar från CeX/Webuy - Australia
Hi Tyler,
Thank you for your review.
Our prices are set keeping in mind various economic factors, market trends, demand & supply, along with the 5-year warranty we provide on almost every item. You may refer to the link to read more on this - https://tinyurl.com/32ps3tpe.
Furthermore, the trade-in offer for an item is based on its functionality, condition and accessories included. Selling to CeX is completely at the discretion of the customer and only once they sign and accept the offer, we proceed with the transaction.
If you’d like to discuss any further details, drop us an email via our contact form on au.webuy.com/support and we will be happy to assist you.
Regards,
Jessica
Happy with transaction & product.
24 april 2026
Good bang for buck.
Got a great grab.
Good bang for buck.
But I need to be honest it can be a bit of a draw of luck buying used goods.
It came well protected, but it was the item in a bubble wrap, don't expect anything else, like cable, plug, whatever... it's the main item (it was a headset, not even sure if was cleaned properly, so I've sanitised just to be sure) and... that's it.
Still... it was like less than half of its price
24 april 2026
Extremely poor service
Extremely poor service. Send me wrong product. Invoice states lens for Sony but sent me lens for Canon. Then they refunded where I asked for a replacement.
24 april 2026
Svar från CeX/Webuy - Australia
Hi Tony,
Thank you for your review.
I am sorry to hear that the item received wasn't as expected.
We have buy-in standards in place to make sure that all our items are fully functional and listed correctly. I see that you have returned the item, and a refund was issued to the original mode of payment as per our online returns policy.
We try to fulfil as many replacement requests as possible but, in case the item is out of stock, a refund is provided to the original mode of payment.
Rest assured, feedback has been shared with the store management for procedural evaluation and the necessary steps were followed to avoid such an instance from happening again, which is one of the reasons the item does not show in stock at the moment.
You can set an alert to be notified when the item is back in stock by clicking on the ‘Notify me’ option.
If you need any further assistance, please feel free to contact us via our support page au.webuy.com/support and we would be happy to help.
Regards,
Jessica
First time buying from here, was flawless.
Purchased a hard drive from here. Was a little unsure about buying from this place and even less sure about buying a second hand hard drive. But gave them a try, postage and handling times were great, would have preffered it not needing to be signed for, but not a huge thing.
Hard drive appears to be in great shape, no errors/bad sectors, it arrived with all the original packing/cords ect. If it wasn't for a dirt smear on the top of the drive, I would have thought it was new.
23 april 2026
I was sent the wrong item
I was sent the wrong item. It was a gift for my son and it’s not what I ordered for him. Now I have to return the incorrect item and hope you send the correct one. I’m waiting to hear back if the cost of returning the wrong item falls on me or you.
24 april 2026
Svar från CeX/Webuy - Australia
Hi Chris,
Thank you for your review, and sorry to hear that you received the wrong item.
Our items are listed as per their specifications but we can never negate the factor of human error. I have raised this with the store management so their buy-in and dispatch procedures can be reassessed based on the findings.
I would request that you return the incorrect item to us as per our online returns policy (https://tinyurl.com/mpstu3yn). You can either post the item back using our prepaid shipping label or you can take it to your nearest CeX store and the staff will assist you.
We received your email as well and will assist you further on the same thread. If you have any queries, please feel free to write back to us there.
Regards,
Jessica
Svar från CeX/Webuy - Australia
Hi Luyao,
Thank you for your review, and I’m sorry to know the solution offered did not meet your expectations.
To assist you further, I have requested certain details via email based on which I can offer a suitable resolution. If you do not find my email in your mailbox, please check the spam/junk folder and get back to me.
Thank you, and I await your reply.
Regards,
Saanchi
Got exactly what was advertised
Got exactly what was advertised for a reasonable price.
Product arrived in good condition, delivery was quick and overall my experience with CeX was great.
9 april 2026
Brought an ipod nano and even though it…
Brought an ipod nano and even though it was marked as in working, good condition, the screen was all pixelated and didn't hold any battery.
23 april 2026
Svar från CeX/Webuy - Australia
Hey,
Thank you for your review.
I am sorry to hear that your order did not arrive as expected, and I understand your disappointment. We deal in second-hand products and aim to purchase good-quality and fully functional items.
To work towards a resolution, I would suggest returning the items so we can test them and offer a resolution as per our online returns policy -https://bit.ly/3ZXHtYp. You can either post them back to us using our prepaid shipping label or you can take it to your nearest CeX store with the invoice.
If you have any further queries towards this order, please do not hesitate to contact us via our contact form on au.webuy.com/support, along with mentioning “Trustpilot - Brought an ipod nano and even though” under the subject line, and I will be happy to assist you.
Regards,
Jessica
Good and easy
17 april 2026
Prompt delivery good product
Product was delivered promptly and received the correct product which works well, my son is very happy thank you!
22 april 2026
Got the wrong item…
Got the wrong item on an online purchase. The picture and the item listed didn't match. I wanted the item pictured, but got the item listed. The item description was short, vague, and didn't list anything to differentiate between the two. Waiting on a either an exchange or refund after. Process would be alot easier and quicker if I could've called and spoke to somebody instead of email only
23 april 2026
Svar från CeX/Webuy - Australia
Hi Ronald,
Thank you for your review.
As we deal in pre-owned items, we use stock images in the product listing and the title is the true description of the item. However, I’m sorry if your recent purchase experience did not go as expected.
Rest assured the internal team has been informed about the product image so it can be updated, based on the findings.
Further, whilst we don’t have a phone line, the customer service team is happy to help with all queries via email or social media channels just as efficiently.
I see my colleague has addressed your concern via email and offered a suitable solution.
If you wish to discuss this further or need assistance with something else, please feel free to get back to us on the same thread you had with my colleague and I will be happy to help you.
Regards,
Saanchi
Fair price superfast postage some of…
Fair price superfast postage some of the discs could’ve done with a clean before you send them out but overall very happy
23 april 2026
Third attempt !!
I buy occasionally from Cex, last purchase experience wasn't good lol reason I kept receiving wrong Specs of graphic card I believe it's not Cex fault coz ppl sold those cards with wrong specs and of course they entered wrong in system. anyway on 3rd attempt i received the correct part GTX 1650 GDDR6 not GDDR5. Cex should have checked when ppl sells these cards. overall experience was perfect coz no problem for returns they sent the vouchers within 20min and I placed order again with no wasting time. thanks
22 april 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.