Motel changed their jeans. I ordered the indigo jeans last year and loved them beside them being super long! So when I went to re order I did and the colour is completely different and the lengths hav... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It is absolutely insane that you do not help with covering the cost for returns! I had to pay nearly $50 to send my jacket back to your UK address from Australia. I was recommended this brand and was... Se mer
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My package was lost along the way and the team was super helpful throughout the whole process in trying to figure out what had happened and finding a solution. Very much appreciate the effort that was... Se mer
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Online purchase and delivery were great. However 10 minutes after I made the purchase I email you guys to correct my apartment number which was wrong in the order and I had absolutely no response unti... Se mer
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2,7
Dålig
223 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I bought the low rise baggy jeans
I bought the low rise baggy jeans. They are way too long and drag on the floor. Make sure you buy the shortest length
13 april 2026
Svar från Motelrocks
Hi Alyssa, I am sorry to hear that you had an issue with the fit of these jeans - please always reach out to the customer service team if you have any questions on sizing as they will be happy to help out!
Motel x
INSANE return shipping price
When the order came and wasn’t the right size I looked into returning the item, only to see that it’s $30!!!!! That’s insane.
13 april 2026
Svar från Motelrocks
Hi Charlotte, I am sorry to hear that you have not been happy with the returns service we currently offer - your feedback will be passed on to the relevant team and I apologise for any inconvenience caused.
Motel x
$30 to return and item is crazy
The product is of good quality but buy in a store . If your size is wrong it costs you $30 to return it ( which is crazy as you could use $12 post bag ) with most companies doing free returns i won’t be buying online again
13 april 2026
Svar från Motelrocks
Hi Belinda, thank you for your feedback regarding our current returns service - this will be passed on to the relevant team and I apologise for any inconvenience caused.
Motel x
Always knew what was happening with my…
Always knew what was happening with my order and when I could expect to receive it. Query I had was dealt with efficiently
13 april 2026
Svar från Motelrocks
Hi Jennifer, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided and I hope to see you shopping with us again soon!
Motel x
jeans were way too big
jeans were way too big, sizing was very confusing. they were a very nice colour though.
2 april 2026
Svar från Motelrocks
Hi Lilly, I am sorry to hear that you have experienced an issue with the sizing of your jeans - please make sure to reach out to the customer service team who will be able to provide you with any information you need regarding the jeans sizing!
Motel x
Blue dress
The dress is lovely, fabric feels nice and it matches the photos on the website well. Shipping did take a lot longer than expected, maybe a note about international shipping times could be good!
31 mars 2026
Svar från Motelrocks
Hi Sophie, thank you for your review. I am glad to hear that you have been happy with your order. I am sorry that your shipping took longer than was expected and this feedback will be passed on to the relevant teams - make sure to reach out the the customer service team if you notice any delays so that they can provide any further details. I apologise for any inconvenience caused!
Motel x
Two of the 5 just didnt fit me properly for me
Tw of the 5 just didnt fit properly or work for me . have to return these items again. Main problem is sizing isnt consistent across styles.
9 april 2026
Svar från Motelrocks
Hi Karen, I am sorry to hear that you have experienced an issue with the sizing and this feedback will be passed on to the relevant teams - if you need any further details of the sizing of specific items please reach out to the customer service team who will be happy to help! I apologise for any inconvenience caused.
Motel x
Cost to exchange
Tried the jeans on in a store and then ordered online to get a different colour.
When they turned up the sizing was different to what I had tried on.
Can’t believe I need to pay $30 to return or exchange them.
Don’t think I would order from here again, such a pity as I was looking forward to wearing them.
10 april 2026
Svar från Motelrocks
Hi Darren, I am sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please make sure to reach out to the customer service team as they will be happy to help you out with this! I apologise for any inconvenience caused.
Motel x
Svar från Motelrocks
Hi Nola, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided and I hope to see you shopping with us again soon!
Motel x
Jeans are not true to size at all and…
Jeans are not true to size at all and the same size in different colour of the same jeans fits completely different size listed is not accurate at all
6 april 2026
Svar från Motelrocks
Hello, I am very sorry to hear that you have experienced an issue with the jeans you have you received - please reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
SLOW SHIPPING
Your Delivery System is very slow …I haven’t received my jacket yet …it’s very disappointing…!!!
6 april 2026
Svar från Motelrocks
Hi Jane, I am sorry to hear that your order has not yet arrived - please reach out to the customer service team so that they can take a look into this further for you. I apologise for any inconvenience caused.
Motel x
Terrible customer service and shipping time frame
Ordered over two weeks ago and zero communication or shipping updates.
I have emailed customer service twice and no one has responded.
I still don’t have my products I purchased.
Terrible delivery time frames and non existent customer service
7 april 2026
Svar från Motelrocks
Hi Vanessa, I am sorry to hear that you have experienced a shipping delay with your order - I can see that you have reached out to our customer service team and they will be in touch with you shortly. I apologise for any inconvenienced caused.
Motel x
Faulty item
Ordered the off white jeans, came in a brown colour no white to be seen. Did not offer refund or to pay for shipping back. Very disappointed, safe to say will not be ordering again.
6 april 2026
Svar från Motelrocks
Hi Jessica, I am sorry to hear that you have had an issue with your item and your feedback regarding the colouring will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
The top is very cute
The top is very cute, but it's been over 2 weeks, and i still have not received my order :( and its still not due for another week. Not the brand's fault, though I assume it's the courier.
5 april 2026
Svar från Motelrocks
Hi Chloe, I am very sorry to hear that you are experiencing a delay with your delivery - please make sure to reach out to the customer service team so that they can provide you with any further information available. I apologise for the inconvenience caused.
Motel x
Svar från Motelrocks
Hi Jenna, I am very sorry to hear that you have experienced a delay with your delivery and we will be raising this with the courier - I apologise for the inconvenience that this has caused.
Motel x
Wasn’t very curve friendly
Wasn’t very curve friendly. Left a gap of fabric between my pelvis and the zip which was super unflattering. If you have curves I wouldn’t recommend
31 mars 2026
Svar från Motelrocks
Hi Ri, I am sorry to hear that you were not happy with your item and this feedback regarding the fit will be passed on to the relevant department. I apologise for any inconvenience caused.
Motel x
Order is lost
Order is lost, never came to my house and they are yet to reply to my email.
6 april 2026
Svar från Motelrocks
Hello, I am sorry to hear that you have not received your parcel - I can see that you have reached out to the customer service team and we will make sure that one of the advisors takes a look into this for you today. I apologise for the inconvenience caused.
Motel x
it has been 2 weeks and i haven’t…
it has been 2 weeks and i haven’t received anything at all not even an email letting me know of the delays
6 april 2026
Svar från Motelrocks
Hi Katie, I am sorry to hear that your parcel has not yet arrived - please make sure to reach out to the customer service team so that they can provide you with any information available. I apologise for the inconvenience caused.
Motel x
I ordered jeans on 6 April and they…
I ordered jeans on 6 April and they haven’t arrived and have received no notice of when they will arrive.
6 april 2026
Svar från Motelrocks
HI Cathy, I am sorry to hear that your parcel has not yet arrived - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Svar från Motelrocks
Hi Louise, I am sorry to hear that you parcel has not yet arrived - please make sure to reach out to the customer service team so that they can provide you with further information. I apologise for the inconvenience caused.
Motel x
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.