Motel changed their jeans. I ordered the indigo jeans last year and loved them beside them being super long! So when I went to re order I did and the colour is completely different and the lengths hav... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It is absolutely insane that you do not help with covering the cost for returns! I had to pay nearly $50 to send my jacket back to your UK address from Australia. I was recommended this brand and was... Se mer
Företaget har svarat
My package was lost along the way and the team was super helpful throughout the whole process in trying to figure out what had happened and finding a solution. Very much appreciate the effort that was... Se mer
Företaget har svarat
Online purchase and delivery were great. However 10 minutes after I made the purchase I email you guys to correct my apartment number which was wrong in the order and I had absolutely no response unti... Se mer
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2,7
Dålig
223 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I am very happy with my jeans
I am very happy with my jeans! I do wish that the parcel came on time but I understand that is not motels fault.
31 mars 2026
Svar från Motelrocks
Hi Jessie, thank you for your review. I am sorry to hear that there was a delay with your delivery and we will be raising this with the courier. I am so pleased that you have been happy with the jeans and hope to see you shopping with us again!
Motel x
Ordered on the 5th
Ordered on the 5th, (11 days ago) and my order is still delayed in London, just really slow shipping which is inconvenient
6 april 2026
Svar från Motelrocks
Hi Charli, I am sorry to hear that you have not yet received your order - please make sure to contact the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Good customer service reached out…
Good customer service reached and quickly resolved an issue I had. Delivery was smooth and I received the item fairly quickly despite it being a delay heavy period and an internationally shipped package.
2 april 2026
Svar från Motelrocks
Hi Emilia, thank you for leaving a review. I am so pleased to hear that the customer service team was able to help you out and this kind feedback will be passed on - I hope to see you shopping with us again!
Motel x
Failure to deliver product or communicate
Order was sent laced 9 days ago. I have received no notification of shipping, no estimated date of delivery & no reply to my email enquiry. My16 year old daughter saved her own money to make this purchase & is disappointed in your customer service. Poor experience & still no product delivery.
7 april 2026
Svar från Motelrocks
Hi Kara, I am sorry to hear that you have not been happy with the service provided - I can confirm that the tracking details were sent to the email provided and we do advise to allow 24-72hrs for a response from our customer service team, I will make sure that a member of the team is in touch with you as soon as possible. I apologise for any inconvenience caused.
Motel x
order never came?
6 april 2026
Svar från Motelrocks
Hi Rachel, I am sorry to hear that your parcel has not yet arrived - I will make sure that the customer service team is in touch with you as soon as possible. I apologise for the inconvenience caused.
Motel x
Perfect!
Came super quickly, really good quality and looks exactly like the picture really happy with my purchase!!!
15 april 2026
Svar från Motelrocks
Hi Charlotte, thank you for leaving us a review. I am glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Very fast response to orders and prompt…
Very fast response to orders and prompt shipment internationally.
Very good returns process as I needed to upsize.
7 april 2026
Svar från Motelrocks
Hi Beck, thank you for leaving a review. I am so pleased to hear that you have been happy with the shipping and returns service provided - I hope to see you shopping with us again soon!
Motel x
It seems there is something wrong with receiving the order
It seems there is something wrong with your delivery as we have not received our purchased item.
3 april 2026
Svar från Motelrocks
Hi Simone, I am sorry to hear that you have not yet received your parcel - if you are experiencing a delay with your delivery please make sure to reach out to the customer service team so that they can take a look into this further for you!
Motel x
Svar från Motelrocks
Hi Maia, I am sorry to hear that you have not received your parcel - it looks like there was unfortunately an issue with your address, please reach out to the customer service team for more details.
Motel x
My daughter loves the jeans so we…
My daughter loves the jeans so we ordered a second pair, she ordered the wrong size a second time (her fault) but we bought these in Australia but to return it is UK address , worked out to be not worth it as too expensive ..I would love to see a less expensive easier return.
7 april 2026
Svar från Motelrocks
Hi Tina, thank you for your feedback regarding our Australian returns - this will be passed on to the relevant teams as we are always looking for ways to improve the service for our customers!
Motel x
My jeans came in good time and they fit…
My jeans came in good time and they fit really well
31 mars 2026
Svar från Motelrocks
Hi Amelia, thank you for leaving us a review. I am so pleased to hear that you are happy with your jeans and I hope to see you shopping with us again soon!
Motel x
Why is there a 30 dollar return fee…
Why is there a 30 dollar return fee when the product is already 120 dollars?
31 mars 2026
Svar från Motelrocks
Hello, I am sorry to hear that you are not happy with the returns service we currently provide - we are looking ways to improve this for our customers at the moment and your feedback will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Svar från Motelrocks
Hi Caitlyn, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
The quality is very disappointing
The quality is very disappointing. I expected something like Levi’s, Wrangler, or Rollas… but it is far inferior.
Also, the sizes are totally wrong, much smaller and inconsistent between different models.
The designs are nice.
And when I returned the items, the fee was $30.00.
I only kept one top that looks good.
But overall, very disappointed.
30 mars 2026
Svar från Motelrocks
Hello, I am sorry to hear that you have not been happy with your order and experience shopping with us - your feedback will be passed on to the relevant teams. I apologise for the inconvenience caused.
Motel x
Svar från Motelrocks
Hi Sonia, I am sorry to hear that your order has not yet arrived - please make sure to reach out to the customer service team if you are experiencing a delivery delay so that they can take a look into this further for you.
Motel x
Not track ment and not true to size
I didn’t like that there was no emails tracking my parcel so I didn’t know when it was coming. I have ordered from motel and got a white pair of jeans and they fit perfectly, I then ordered a different colour, exact same size and they don’t fit me well and are too long
30 mars 2026
Svar från Motelrocks
Hi Eva, I am sorry to hear that you had trouble with the tracking for your parcel - the information was sent to you via email so I apologise for any confusion. I apologise that you have experienced an inconsistency with the sizing of your jeans, please reach out to the customer service team with some details so that they can take a further look into this for you!
Motel x
i still haven’t got my order and it’s…
i still haven’t got my order and it’s been delayed.
6 april 2026
Svar från Motelrocks
Hi Alice, I am sorry to hear that your order has not yet arrived - please make sure to reach out to the customer service team if you are experiencing a delivery delay so that they can take a look into this further for you.
Motel x
I haven’t received my order yet because…
I haven’t received my order yet because it is delayed
6 april 2026
Svar från Motelrocks
Hi Chantal, I am sorry to hear that your order has not yet arrived - please make sure to reach out to the customer service team if you are experiencing a delivery delay so that they can take a look into this further for you.
Motel x
I didn’t get my order?
6 april 2026
Svar från Motelrocks
Hi Sophie, I am sorry to hear that your order has not yet arrived - please make sure to reach out to the customer service team if you are experiencing a delivery delay so that they can take a look into this further for you.
Motel x
Jean sizing very inconsistent
Jean sizing very inconsistent. Ordered same style, size and colour jeans for my daughter and I and the fit was totally different. Label was also different.
30 mars 2026
Svar från Motelrocks
Hello, I am very sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please reach out to the customer service team with the details so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.