Motel changed their jeans. I ordered the indigo jeans last year and loved them beside them being super long! So when I went to re order I did and the colour is completely different and the lengths hav... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It is absolutely insane that you do not help with covering the cost for returns! I had to pay nearly $50 to send my jacket back to your UK address from Australia. I was recommended this brand and was... Se mer
Företaget har svarat
My package was lost along the way and the team was super helpful throughout the whole process in trying to figure out what had happened and finding a solution. Very much appreciate the effort that was... Se mer
Företaget har svarat
Online purchase and delivery were great. However 10 minutes after I made the purchase I email you guys to correct my apartment number which was wrong in the order and I had absolutely no response unti... Se mer
Företaget har svarat
2,7
Dålig
223 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Returned jeans and sent correct size
30 april 2026
Svar från Motelrocks
Hi Melissa, thank you for your review. I am glad to hear that you have been happy with the return and exchange service provided and hope to see you shopping with us again!
Motel x
The fit is perfect
The fit is perfect. Exactly like the picture and true to size. My daughter loves them.
22 april 2026
Svar från Motelrocks
Hi Joanne, thank you for leaving us a review. I am so pleased to hear that you and your daughter have been happy with the order and I hope to see you shopping with us again!
Motel x
Awful quality and sent me the wrong item
22 april 2026
Svar från Motelrocks
Hi Becky, I am sorry to hear that you have received an incorrect item - please make sure to reach out to the customer service team so that they can get this resolved for you. I apologise for the inconvenience caused.
Motel x
Great online customer service.fast…
Great online customer service.fast replies and flexible… it’s what you want when purchasing online
29 april 2026
Svar från Motelrocks
Hi Katie, thank you for leaving a review. I am so glad to hear that you have been happy with the customer service provided and this kind feedback will be passed on. I hope to see you shopping with us again!
Motel x
Nice jeans
Nice jeans. I like the colour and fit
It took a little while
Longer then expected to arrive.
29 april 2026
Svar från Motelrocks
Hi Ann, thank you for leaving a review. I am glad to hear that you have been happy with your jeans and and your feedback regarding the shipping time will be passed on to the relevant team. I hope to see you shopping with us again!
Motel x
Colour
I have returned them, they didn’t look the same colour as they did in the photos on the website
20 april 2026
Svar från Motelrocks
Hi Maisy, I am sorry to hear that you were not happy with your item and your feedback regarding the product colour and image will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
I ordered two pairs of jeans the same…
I ordered two pairs of jeans the same size and they were completely different? they didn't fit at all. was such a shame, I also ordered them from Australia and it cost me $75 to ship back to you.
27 april 2026
Svar från Motelrocks
Hi Liv, I am sorry to hear that you have experienced an issue with the sizing of your jeans - please make sure to always reach out to the customer service team so that they can help you out. Your feedback regarding the sizing will be passed on to the relevant team and I apologise for the inconvenience caused.
Motel x
The shipping takes so long
The shipping takes so long. You said it is estimated 4-6 business days but my package has not come and it has been over 2 weeks of business days. I spent alot of money, it would have been better if you have told the honnestly amount of days it takes to be shipped to aus.
27 april 2026
Svar från Motelrocks
Hi Mischa, I am sorry to hear that your delivery has taken longer than expected - please make sure to check our website for up to date shipping information. I apologise for any inconvenience caused.
Motel x
Svar från Motelrocks
Hi Breanna, thank you for your review. I am so glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Motel Rocks have been fantastic
Motel Rocks have been fantastic. Kept informed of progress of order & when products were returned the refund was received on a timely basis.
27 april 2026
Svar från Motelrocks
Hi Julie, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided and I hope to see you shopping with us again soon!
Motel x
Horrible and inaccurate sizing
Horrible and inaccurate sizing, when attempted return it would’ve charged me $80. This leaves me stuck with them as there was no point returning them for that cost.
27 april 2026
Svar från Motelrocks
Hello, I am very sorry to hear that you have been unhappy with the sizing of your item - please make sure to reach out to the customer service team if you feel like your item is not the size advertised as they will be happy to take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Svar från Motelrocks
Hi Amanda, I am sorry to hear that you have experienced an issue with the sizing of your item - please make sure to reach out to the customer service team as they will be happy to help out with any sizing information. Your feedback regarding our returns policy will be passed on to the relevant team, we are currently working on improving the service we are able to offer. I apologise for any inconvenience caused.
Motel x
I love the jeans and they are perfect…
I love the jeans and they are perfect however the sizing is a little weird just because i got a 28 waist and it was MASSIVE like MASSIVE like a good 8 centimeteres wider than my waist, so then i order a 24 and they were nearly perfect but still a little tight. I dont know jean sizing is a variety through out brands but i have one 24 inch pair of jeans (not from motel) and they are too big so then i bought a 23 inch pair of jeans from a different brand (still not motel) and they were perfect so then i thought i should get a 24 inch pair from here because the 23 were perfect and i can just wear a belt but they were much tighter than the 23. Not sure if this is the other brands weird sizing but I just thought i would share my experience to make sure that the sizing is right. Overall love the jeans
20 april 2026
Svar från Motelrocks
Hello, thank you for your feedback regarding the sizing of the jeans you have tried and this will be passed on to the relevant teams. If you need any specific information about sizing or measurements please make sure to reach out to the customer service team as they will be happy to provide you with all the details you need!
Motel x
Svar från Motelrocks
Hi Renae, I am sorry to hear that you have not been happy with your item or the delivery service provided - this feedback will be passed on to the relevant teams. I apologise for the inconvenience caused.
Motel x
Svar från Motelrocks
Hi Ashley, I am very sorry to hear that you have not been happy with your order and your feedback regarding the quality and price will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
The pants I got were a shit fit the…
The pants I got were a shit fit the front had about 6cm of bagginess. I thought maybe it’s just me, but then I zoom in on the ecommerce pics and they are trying to hide it. I love those pants and waited so long for them, so I ended up just sewing myself. Had to take the front in and add back darts.
17 april 2026
Svar från Motelrocks
Hi Georgie, I am sorry to hear that you have not been happy with the fit of your item and this feedback will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Never got the pants and when I sent a…
Never got the pants and when I sent a message a boy keep saying the same thing
24 april 2026
Svar från Motelrocks
Hi Daniela, I am sorry to hear that you have not received your order - I can see that our customer service team have provided your delivery date but we will make sure that someone from the team is in touch with you again today. I apologise for the inconvenience caused.
Motel x
Great quality and service
Quick delivery, responsive customer service regarding my query and the clothes were true to size and good quality
24 april 2026
Svar från Motelrocks
Hi Sharon, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again!
Motel x
The product was ripped and broken when…
The product was ripped and broken when it arrived
24 april 2026
Svar från Motelrocks
Hi Bethany, I am very sorry to hear that this has happened with your item - I can see that you have reached out to the customer service team so I will make sure one of the team is in touch with you today. I apologise for the inconvenience caused.
Motel x
did not fit i don’t think i understood…
did not fit i don’t think i understood the sizing
24 april 2026
Svar från Motelrocks
Hi Emily, I am sorry to hear that you experienced an issue with the sizing - please make sure to reach out to the customer service team as they will be happy to help out with any information you need!
Motel x
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.