Motel changed their jeans. I ordered the indigo jeans last year and loved them beside them being super long! So when I went to re order I did and the colour is completely different and the lengths hav... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It is absolutely insane that you do not help with covering the cost for returns! I had to pay nearly $50 to send my jacket back to your UK address from Australia. I was recommended this brand and was... Se mer
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My package was lost along the way and the team was super helpful throughout the whole process in trying to figure out what had happened and finding a solution. Very much appreciate the effort that was... Se mer
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Online purchase and delivery were great. However 10 minutes after I made the purchase I email you guys to correct my apartment number which was wrong in the order and I had absolutely no response unti... Se mer
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2,7
Dålig
223 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Jean fittting
I usually like their jeans but they just fit so ugly at the bottom, they don’t sit like normal straight leg jeans they curve in at the bottom.
6 maj 2026
Svar från Motelrocks
Hello, I am sorry to hear that you have been not been happy with the fit of your jeans and this feedback will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Svar från Motelrocks
Hi Kate, thank you for your review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again!
Motel x
Great all round service, quick delivery loved my purchase.
Web site easy to navigate, quick delivery, loved my jumper. 100% happy
6 maj 2026
Svar från Motelrocks
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Terrible return options and forced to…
Terrible return options and forced to pay $48 if I want to return
27 april 2026
Svar från Motelrocks
Hi Elle, I am sorry to hear that you have not been happy with the returns - we are currently working on improving the service for our AU and NZ customers so that we can offer a more efficient and affordable service in the near future. I apologise for the inconvenience caused.
Motel x
Took way too long and the size guide is…
Took way too long and the size guide is dumb and isnt easy to follow.
29 april 2026
Svar från Motelrocks
Hi Costa, I am sorry to hear that you have not been pleased with the delivery service or the sizing information provided - your feedback will be passed on to the relevant department. If you need any help with sizing or specific measurements please make sure to reach out to the customer service team as they will be happy to help out.
Motel x
Return policy is a joke
Return policy is a joke.
Sizing and fit has changed and everything looks horrendous.
Do not buy from here.
6 maj 2026
Svar från Motelrocks
Hi Natasha, I am sorry to hear that you have not been happy with the sizing of your order. We are currently working on improving the returns service for our AU and NZ customers so that we can provide a more efficient solution in the near future - I apologise for the inconvenience caused.
Motel x
Package has gone missing
5 maj 2026
Svar från Motelrocks
Hi Jemmina, I am sorry to hear that you have not been able to locate your order - the tracking shows that the parcel is available for collection. Please reach out to the customer service team if you need any help!
Motel x
Difficult to return
The items were very off colour from the website and it was a nightmare to return. If you can offer free shipping to Australia then there must be an easier and more efficient way to return unwanted items. It cost me $50 aud and I had to complete a customs declaration- none of which is disclosed on the websites return page.
5 maj 2026
Svar från Motelrocks
Hi Isobel, I am sorry to hear that you have not been happy with your item or the returns service provided - we are currently working on improving the service for our AU and NZ customers so that we can offer a more efficient solution in the near future. I apologise for the inconvenience caused.
Motel x
Returns process is terrible sadly
5 maj 2026
Svar från Motelrocks
Hi Matilda, I am sorry to hear that you have not been happy with the returns service provided - we are currently working on improving the service we are able to offer our AU and NZ customers so we can offer a more efficient method in the near future. I apologise for the inconvenience caused.
Motel x
Sizing issue and return policy annoying from Aus
Your sizing guide is unclear and I struggled to find my size and understand the table. So when it came it was WAY too big for me. And the return policy doesn’t include a refund in the expense it would take to send the item back from Australia which is $50. So it’s not even worth refunding it. So now I’ll have to go to a seamstress so make it my size or sell it online.
5 maj 2026
Svar från Motelrocks
Hi Maya, I am sorry to hear that you have had trouble with the sizing - if you ever need any further information or specific measurements please make sure to reach out to the customer service team as they will be happy to help out. Your feedback regarding the returns service will be passed on to the relevant team and I apologise for any inconvenience caused.
Motel x
The order took longer than expected to…
The order took longer than expected to arrive, 2 garments were way too small and didn’t suit. The return cost me too much money, I’m still waiting for a refund
5 maj 2026
Svar från Motelrocks
Hi Susan, I am sorry to hear that you have not been happy with your order experience - your feedback regarding the delivery and returns process will be passed on to the relevant team. If you are awaiting a refund please make sure to reach out to the customer service team and they can take a look into this for you. I apologise for the inconvenience caused.
Motel x
You wouldn’t let me swap be it was…
You wouldn’t let me swap before it was shipped and now I have jeans that are the wrong size and can’t return cause it’s $30 shipping
5 maj 2026
Svar från Motelrocks
Hi Elke, I am sorry to hear that you are not happy with the size of your item - unfortunately we cannot guarantee that an order can be edited after you have placed it and we do advise customers to check their order before confirming. I apologise for any inconvenience caused.
Motel x
Jeans are great other than the fact the…
Jeans are great other than the fact the shipping didn’t update everything went great
27 april 2026
Svar från Motelrocks
Hi Denee, thank you for your review. I am so glad to hear that you have been happy with your jeans - I am sorry that your shipping information was not up to date and this feedback will be passed on to the team. I hope to see you shopping with us again!
Motel x
These jeans fit so well
These jeans fit so well. I would absolutely recommend them and I will likely buy another pair.
27 april 2026
Svar från Motelrocks
Hi Emma, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and would recommend them - I hope to see you shopping with us again soon!
Motel x
prices
not motels fault at all, but i ordered the wrong size. and the price was listed as 190, and then in small print aud. so i thought it was cheaper than it was until after i bought it. would be nice if you could include all currencies :)
27 april 2026
Svar från Motelrocks
Hello, thank you for your feedback regarding our pricing - you should be shown the prices in NZD if you are shopping from that location so I apologise if this has not updated - please reach out to the customer service team if you have any questions!
Motel x
It hasn’t even arrived in 15 days and you are…
It hasn’t even arrived and you are asking for a review? Check your workflows before issuing annoying emails to customers.
30 april 2026
Svar från Motelrocks
Hi Heidi, I am very sorry to hear that your order has not yet arrived - it looks like there may have been an issue with the address provided. Please make sure to reach out to the customer service team so that they can help you out - I apologise for the inconvenience caused.
Motel x
Return not good
Great service and great jeans for my daughter- only problem was, they were too big and no point in returning them as they need to go to England and that was $80 from NZ. Would be good to have a better return system when ordering from Aussie & NZ.
23 april 2026
Svar från Motelrocks
Hi Fleur, I am very sorry to hear that you have not been happy with the returns service available - we are currently working on improving returns for our AU and NZ customers so rest assured we will be able to offer a more efficient service in the near future! I apologise for any inconvenience caused.
Motel x
2 out of 3 of the garments I purchased…
2 out of 3 of the garments I purchased ($60 each) were faulty. And I tried to contact their customer service 3 days ago to arrange a free return (they usually charge $30 for returns PLUS you pay for postage) and haven't got a response. I tried following up this morning too.
30 april 2026
Svar från Motelrocks
Hi Cassandra, I am sorry to hear that you have received faulty items in your order. I can confirm that we advise to allow 48-72hrs for a response via email from our customer service team - it looks like you have spoken to the team via email and phone call and this issue has been resolved. I apologise for the inconvenience caused.
Motel x
I haven’t had any response to my email
I haven’t had any response to my email. The product is not like the exact same one I already have!!
30 april 2026
Svar från Motelrocks
Hi Maddison, I am sorry to hear that you have not been happy with your item - I can confirm that we advise to allow 48-72hrs for a response via email and it looks like our team have responded to your email earlier today. I apologise for any inconvenience caused.
Motel x
As a girl who is 157cm / 5’2…
As a girl who is 157cm / 5’2…
I have NEVER found a pair of jeans that are the perfect length but these are!! And not only that but the colour, material and how perfectly low waisted they are with still enough space to sit down and be comfy im SO HAPPY
30 april 2026
Svar från Motelrocks
Hi Lucy, thank you for leaving a review. I am so glad to hear that you have found the perfect fit in your jeans and I hope to see you shopping with us again!
Motel x
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.