Var hos jer i fredags den 1. maj, vi kom tidligt, da vi skulle mødes med alle de andre fra unicon, jeg sad i halvanden time og ventede på mit værelse, da det ikke var færdigt, det er helt okay, vi fi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Wir waren v. 18.06.2024 bis 23.06.2024 im Ringhotel Oberwinter in Remagen. Es war einer der schönsten Kurzurlaube. Vom Personal über Zimmer Essen Sauberkeit alles zu 100% zufriedenstellend Dieses Ho... Se mer
Företaget har svarat
Non conoscevo questa piattaforma, ho provato ad affidarmici viste le recensioni positive… Assolutamente fantastico! Per qualsiasi problema puoi contattarli direttamente su WhatsApp e ti aiutano nel gi... Se mer
As well as being a very comfortable, and friendly 5*hotel with exceptional service, they arrange exceptional special dinner events. We enjoy meeting wine growers from around the world, who talk about... Se mer
Företagsinformation
Om @hotel
Skrivet av företaget
Welcome to @hotel, the first-ever OTA for Instagram that’s redefining the way we experience travel. With a staggering 45 million followers, we’re harnessing the power of social commerce to deliver the most incredible hotel deals in all the popular destinations worldwide.
We’re more than just a booking site—we’re on a mission to transform the way we see the world. Travel sparks curiosity, fosters compassion, and creates real human connections that transcend borders. It’s a transformative experience that leaves a lasting impact on our souls. Our mission is to make the world a more curious place by reigniting our collective curiosity and encouraging human connections that change the way we live.
At @hotel, we believe in Radical Hospitality, where every guest is treated like family. The hospitality industry has normalized mediocrity, but we’re here to shake things up. Our Guest Services team goes above and beyond to create a comprehensive customer support experience that’s unmatched in the industry. We don’t just meet expectations; we exceed them in ways that make our guests feel loved and appreciated. Our passion for supporting travelers on our platform is our love letter to the modern traveler. We want to inspire you to dream bigger and experience more because, at the end of the day, it’s not just about the destination—it’s about the journey.
Kontaktuppgifter
Washington DC, USA
- +1 (800) 823-8442
- support@athotel.com
- athotel.com
4,1
Bra
2 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fast and on-point
After booking a hotel via @hotel (with a huge discount btw!). The customer service contacted me to check if I needed any extra help. And I asked Sara about suggestions in Pukhet. And in a second she just responded with many valuable suggestions with descriptions and links for booking from multiple websites. Fast, friendly, and just on point! Thank you!
30 november 2023
Omdöme utan inbjudan
My experience with the company was…
My experience with the company was amazing! The customer service is very professional and helpful! Will definitely prepare my next trip with them!
26 november 2023
Omdöme utan inbjudan
Mostafa helped me a lot
Mostafa helped me a lot, to arrange special arrangements for me at our stay
Appreciate the customer service
26 november 2023
Omdöme utan inbjudan
Nice place but rate are high,
25 november 2022
Omdöme utan inbjudan
Excellent Service
The consultant named Sahy took care of me, gave quick answers and made suggestions for me, she was very polite. All my questions were answered quickly. Thank you.
24 november 2023
Omdöme utan inbjudan
I haven’t found a better hotel booking service
Wow. I was skeptical of this company at first, but I’m glad I took a leap of faith. I booked a hotel and saved a bunch of money and when I got there everything went smoothly and expectedly. Also the customer service is unparalleled, they were really with me every step of the way through WhatsApp. I got overcharged for hotel fees and sent @hotel a quick message and they refunded me for all of it no questions asked.
24 november 2023
Omdöme utan inbjudan
Great service
Great service, amazing customer service. Definitley recommend.
23 november 2023
Omdöme utan inbjudan
Good Customer Service
They respond fast and friendly. Recommended
21 november 2023
Omdöme utan inbjudan
Customer service is the best
Customer service is the best! It happened that already several times asked for a help with reservations and always fast response with the perfect conditions. Thank you!
20 november 2023
Omdöme utan inbjudan
Top Notch Customer Service!!
The booking process was simple and about what one would expect from a third-party; nothing exceptional there. Rates were on par with what could be found elsewhere.
Where the 5 star review comes from was the customer service when a delayed flight caused a missed connection which led to us losing a night at one of the pricier hotels we had chosen to stay at.
Hala from the customer service department was so incredibly fast and helpful. She got things sorted out for us in a matter of hours. It was an incredibly refreshing and appreciated resolving of an issue, especially as it was in stark contrast to the nightmare that we had to deal with with United Airlines (f*** United, by the way).
Hala singlehandedly turned a nightmare first 2-3 days of a very expensive vacation into a much more palatable annoyance with just the airline company. Once more, f*** United and should anything ever go awry with a booking you make I sincerely hope you have the pleasure of getting to have Hala work with you to resolve the issue.
18 november 2023
Omdöme utan inbjudan
Good but...
Everything was good, except of the sort function in the webpage. Sometimes it doesn't work. While browsimg properties i took way too much time just because the sorting didn't work.
10 november 2023
Assistance was awesome
Assistance was awesome, very prompt service, thank you. I booked immediately after I found something affordable
16 november 2023
Omdöme utan inbjudan
Great service
My first experience with athotel.com was great. I wasn't able to check-in on time and Sahy helped me with late check-in through a simple WhatsApp chat, which made it very easy for me. Everything went very smooth, Sahy even wanted to make sure if we successfully checked in. Great experience.
10 november 2023
Omdöme utan inbjudan
Wonderful
Everything about the hotel was marvellous. My room was clean with a comfortable bed. Staff so friendly and attentive, and the food was delicious.
I could definitely recommend this hotel to anyone and everyone.
10 november 2023
Omdöme utan inbjudan
Great service
Easy to book, good prices and a lot of good options. Great service, they were very accomodating and easy to get in contact with! They helped with cancellation and rebooking in an effective and communicative way. Recommend!
15 november 2023
Omdöme utan inbjudan
I can’t stop raving about this company…
I can’t stop raving about this company to anyone who will listen lol. The support team is top tier and always responds quickly with helpful information. Shout out to Fadi for helping me today.
13 november 2023
Omdöme utan inbjudan
Amazing customer service
Amazing customer service, early check-in, held baggage when we went to Universal, overall made our experience amazing
7 november 2023
I made reservation via athotel.com…
I made reservation via athotel.com website for the first time and then needed a help with a problem occurred. I chatted with Mostafa from costumer service and he gave me the best service I could ask for. Super fast replies and satisfying treatment for my issue. Thank you very much.
12 november 2023
Omdöme utan inbjudan
I spoke Brian
I spoke Brian, he was very helpful and we’ve had a great experience so far with @hotel
12 november 2023
Omdöme utan inbjudan
Detta är Trustpilot
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