Var hos jer i fredags den 1. maj, vi kom tidligt, da vi skulle mødes med alle de andre fra unicon, jeg sad i halvanden time og ventede på mit værelse, da det ikke var færdigt, det er helt okay, vi fi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Wir waren v. 18.06.2024 bis 23.06.2024 im Ringhotel Oberwinter in Remagen. Es war einer der schönsten Kurzurlaube. Vom Personal über Zimmer Essen Sauberkeit alles zu 100% zufriedenstellend Dieses Ho... Se mer
Företaget har svarat
Non conoscevo questa piattaforma, ho provato ad affidarmici viste le recensioni positive… Assolutamente fantastico! Per qualsiasi problema puoi contattarli direttamente su WhatsApp e ti aiutano nel gi... Se mer
As well as being a very comfortable, and friendly 5*hotel with exceptional service, they arrange exceptional special dinner events. We enjoy meeting wine growers from around the world, who talk about... Se mer
Företagsinformation
Om @hotel
Skrivet av företaget
Welcome to @hotel, the first-ever OTA for Instagram that’s redefining the way we experience travel. With a staggering 45 million followers, we’re harnessing the power of social commerce to deliver the most incredible hotel deals in all the popular destinations worldwide.
We’re more than just a booking site—we’re on a mission to transform the way we see the world. Travel sparks curiosity, fosters compassion, and creates real human connections that transcend borders. It’s a transformative experience that leaves a lasting impact on our souls. Our mission is to make the world a more curious place by reigniting our collective curiosity and encouraging human connections that change the way we live.
At @hotel, we believe in Radical Hospitality, where every guest is treated like family. The hospitality industry has normalized mediocrity, but we’re here to shake things up. Our Guest Services team goes above and beyond to create a comprehensive customer support experience that’s unmatched in the industry. We don’t just meet expectations; we exceed them in ways that make our guests feel loved and appreciated. Our passion for supporting travelers on our platform is our love letter to the modern traveler. We want to inspire you to dream bigger and experience more because, at the end of the day, it’s not just about the destination—it’s about the journey.
Kontaktuppgifter
Washington DC, USA
- +1 (800) 823-8442
- support@athotel.com
- athotel.com
4,1
Bra
2 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från @hotel
Hi Malsivs,
Thanks for sharing your experience - we sincerely apologize that your experience with us did not live up to your expectations, I appreciate your patience as we sort this out, and I'm here to ensure we make things right. Please feel free to email my direct line at shady@athotel.com so we can resolve this together.
And I wanted to note how much I appreciate your feedback - it's crucial for us as we strive to ensure everyone travels well-cared-for. Looking forward to making this right.
- Shady,
@hotel's Head of Traveler Care
A GEM - 💎 5 star service!
A GEM ! I've booked @hotel on several occasions since 2023. I've spoken with a representative in person, on social media and chat on the website. Excellent customer service every time. They listen, understand, and go out of their way to accommodate my needs. I highly recommend @hotel! You truly receive a 5 star experience! Thank you Brian K @hotel for making my day today!
3 juli 2024
Omdöme utan inbjudan
Svar från @hotel
Hey there,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
my experience was warm and i like it
26 juni 2024
Svar från @hotel
Dear Solomon,
Thank you for sharing your positive experience with the hotel you booked through us. We are thrilled to hear that your stay met your expectations and that you enjoyed the hotel's amenities and atmosphere.
We look forward to helping you plan your next trip!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
Wohlfühlfaktor
Wir waren v. 18.06.2024 bis 23.06.2024 im Ringhotel Oberwinter in Remagen. Es war einer der schönsten Kurzurlaube. Vom Personal über Zimmer Essen Sauberkeit alles zu 100% zufriedenstellend
Dieses Hotel ist sehr empfehlenswert. Wir kommen auf jeden Fall im nächsten Jahr wieder. Ein großes Dankeschön an das gesamte Hotelpersonal
23 juni 2024
Omdöme utan inbjudan
Svar från @hotel
Liebe Monika,
Vielen Dank, dass Sie Ihre positiven Erfahrungen mit dem Hotel geteilt haben, das Sie über uns gebucht haben. Wir freuen uns sehr, dass Ihr Aufenthalt Ihren Erwartungen entsprochen hat und Sie die Annehmlichkeiten und die Atmosphäre des Hotels genossen haben.
Unser Ziel ist es, unseren Reisenden das beste Buchungserlebnis zu bieten, und es ist schön zu wissen, dass Sie mit Ihrer Wahl zufrieden waren. Wenn Sie weitere Rückmeldungen haben oder wir Sie bei zukünftigen Buchungen unterstützen können, zögern Sie bitte nicht, uns zu kontaktieren.
Wir freuen uns darauf, Ihnen bei der Planung Ihrer nächsten Reise behilflich zu sein!
Herzliche Grüße,
Shady
Leiter des Traveler Care Team,
@Hotel
€1000 euros stolen
€1000 euros stolen , see trip advisor , staff retrieved bag with passports iPad and €1000 euros fro the safe in the room , the money vanished , management not interested , police were their friends when they turned up 😡😡
18 juni 2024
Omdöme utan inbjudan
Svar från @hotel
Hey REBECCA,
I'm really sorry to hear about the mix-up at the hotel—it's the last thing you should have to worry about, especially when traveling. This is definitely not the experience we want for any of our guests and we'd love the chance to make things right.
Could you drop me a quick email at shady@athotel.com with your booking info? I want to dive into this and make sure we make up for the hassle. Looking forward to chatting with you soon - thank you, Rebecca!
- Shady,
@hotel head of Traveler Care
I had a wonderful experience at the…
I had a wonderful experience at the hotel. Every member of staff I met, from the valet at check-in to the housekeeping staff, was delightful and eager to help! Thank you! I will recommend it to my colleagues
18 mars 2024
Omdöme utan inbjudan
Svar från @hotel
Dear Giovanni,
Thank you for sharing your positive experience with the hotel you booked through us. We are thrilled to hear that your stay met your expectations and that you enjoyed the hotel's amenities and atmosphere.
Our goal is to provide our travelers with the best booking experience, and it’s wonderful to know that you were satisfied with your choice. If you have any further feedback or if there's anything we can do to assist you in future bookings, please don't hesitate to reach out.
We look forward to helping you plan your next trip!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
Glad to have found you via IG
Glad to have found you via IG. The experience searching and booking the right hotel for our trip was perfect! Love the first class service and attention of your staff. Highly recommend @hotel when booking your next vacation! I definitely will!!!!
19 juni 2024
Svar från @hotel
Dear Joe,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
Hidden Gem
Used tripscout to book a 5 star hotel in Capri (Hotel Mamela) which would have been £1000pn for 3 of us, but instead we only paid £300pn which was £100 each which is unheard of. The hotel was amazing and they even offered us an upgrade. You can get some great bargains on this website - hidden gem.
19 juni 2023
Omdöme utan inbjudan
Svar från @hotel
Dear Fraz,
Thank you for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
Svar från @hotel
Dear Ioanna,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
We stayed for 3 nights in Tallinn by…
We stayed for 3 nights in Tallinn by booking our hotel through @hotel. It was such a wonderful experience and the quality was top-notch. They provided good guidance throughout the journey. I would love to book more hotels in the future through this.
10 juni 2024
Omdöme utan inbjudan
Svar från @hotel
Dear Anil,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
@hotel helped me find the best hotel at the best price
@hotel helped me find the best hotel at the best price for my quick trip to Venice. The staff was helpful & when I was having computer problems accessing the deals they were patient & stuck with helping me so that I could get the best deal possible. Additionally I needed airport transportation from the airport to the hotel because I was arriving after the hotel shuttle stopped running & they were extremely helpful at connecting me with a service that I could use for the transportation & even checked back to make sure I had everything I needed. I would highly recommend them & use them again.
1 juni 2024
Svar från @hotel
Dear ELEOTERIO-VLAHOVIC NINAMARIE,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
the hotel Margosa Hotel in…
the hotel Margosa Hotel in Jaffa(Israel) was great but i needed to have a reservation few time until it completed. the hotel, service, breakfast the room that was upgraded to a superior and the present from the hotel(anniversary of my mum) were all excellent :-)
thanks
6 juni 2024
Svar från @hotel
Dear Shimon,
Thank you so much for sharing your feedback! As we strive to improve our services for your convenience and our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
The price and booking experience with…
The price and booking experience with @Hotel was very good. They gave very reasonable price as compared to other booking sites. The problem was with the restaurant, it was not 4 star hotel at all. Service was bad and lack of proper management.
12 juni 2024
Svar från @hotel
Dear Akash,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. We are also very sorry you had to experience any discrepancy at the hotel. Our Traveler Relations specialist is looking into this, and he reached out to you through your email on file. I am also keeping an eye on this until it is sorted.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
Great hotel
5 juni 2024
Omdöme utan inbjudan
Svar från @hotel
Dear Maira,
Thank you for sharing your positive experience with the hotel you booked through us. We are thrilled to hear that your stay met your expectations and that you enjoyed the hotel's amenities and atmosphere.
Our goal is to provide our travelers with the best booking experience, and it’s wonderful to know that you were satisfied with your choice. If you have any further feedback or if there's anything we can do to assist you in future bookings, please don't hesitate to reach out.
We look forward to helping you plan your next trip!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
Bang for your buck
I've traveled and booked my hotel stay through @hotel several times and the experience is always more than satisfying, perfect little gems of hotels that make your stay much more pleasant than you'd imagine. On my last booking I had a personal problem and I had to cancel my reservation, the customer service representatives went above and beyond to help me, I am truly grateful for what they as a team did.
27 maj 2024
Omdöme utan inbjudan
Svar från @hotel
Dear Marcela,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
This company is not trustworthy…
This company pretends to be more professional then they are. We experienced prices changes and cancellations on our booking. There is zero customer service and when finally we asked to receive confirmation that our data is completely removed from their records we get no confirmation and only generic frustrating canned emails that we must sign up for an app in order to do this. Again, zero customer service and they do not live up to their promises or facade.
They continually promise things and not deliver. Everything is "cut & paste". It's not real. We will never use them again.
6 november 2023
Omdöme utan inbjudan
Svar från @hotel
Hi Nan,
Thanks for sharing your experience - we sincerely apologize that your experience with us did not live up to your expectations, I appreciate your patience as we sort this out, and I'm here to ensure we make things right. Please feel free to email my direct line at shady@athotel.com so we can resolve this together.
And I wanted to note how much I appreciate your feedback - it's crucial for us as we strive to ensure everyone travels well-cared-for. Looking forward to making this right.
- Shady,
@hotel's Head of Traveler Care
Wonderful stay at the Ibis Hotel
My husband and I enjoyed a wonderful a two night stay at the Ibis hotel in Bournemouth. Polite and friendly front desk staff. Spacious and clean chalet rooms. A large comfortable bed welcomed us to a glorious night’s sleep. Very close to the beach and all restaurants in Boscombe. We will definitely be returning again soon. 🙏🏼👍🏻
30 maj 2024
Svar från @hotel
Dear Juanita,
Thank you for sharing your positive experience with the hotel you booked through us. We are thrilled to hear that your stay met your expectations and that you enjoyed the hotel's amenities and atmosphere.
Our goal is to provide our travelers with the best booking experience, and it’s wonderful to know that you were satisfied with your choice. If you have any further feedback or if there's anything we can do to assist you in future bookings, please don't hesitate to reach out.
We look forward to helping you plan your next trip!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
The best way to get the best price and
The best way to get the best price and. Est user experience quality and be treated as you deserve is to check always at hotel.com
Big thanks to all the traveler care team available 24 hours to help and support ❤️
30 maj 2024
Omdöme utan inbjudan
Svar från @hotel
Dear ANIS,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
Très mauvais souvenir - 3 jours de perdus et gâchés!
Via nos investigations sur le site @hotel, nous avions choisi de réserver personnellement en téléphonant à l’hôte directement, une suite 535 au Bonalba hôtel Alicante - du 15/08 au 17/08/2023 pour 2 adultes et 2 enfants, dont un à mobilité réduite. Ce fut un désastre! 2 nuits - 3 jours, un 85m2 pour plus de 650€, composé d’une chambre, une salle de bain SANS DOUCHE et une CUISINE SANS VAISSELLE, alors que les normes de l’hôtel mentionnent «VAISSELLE COMPRISE ». Pas du tout propre et personnel sans attention adéquate pour un 5 étoiles?
ATTENTION: restaurant de l’hôtel suggère des plats quasi immangeables. Hôtel assez mal situé si vous désirez sortir car assez désert aux alentours. Donc, vaut mieux être véhiculé. Je n’y retournerai plus jamais et vivement déconseillé ! Malgré toutes mes démarches à l’amiable aucune possibilité de remboursement ou compensation financière; une réduction pour une prochaine réservation ne nous servira à rien car y retourner serait un gâchis total !
ATTENTION LES VACANCES APPROCHENT FAITES LES BONS CHOIX ! Nuls n’est préservé des arnaques coûteuses !
Bonjour Trustpilot,
J’ai reçu deux e-mails vides ??? Est-ce normal ?
Un concernant la réponse pour @hotel et l’autre pour Transavia. Étant donné que vos délais sont de 10 jours, pourriez-vous me renvoyer vos demandes afin de compléter les informations supplémentaire. Merci
15 augusti 2023
Omdöme utan inbjudan
Svar från @hotel
Bonjour Fatima,
Merci d'avoir partagé votre expérience. Je suis vraiment désolé d'apprendre cela car ce n'est certainement pas l'expérience transparente que nous souhaitons offrir. J'apprécie votre patience pendant que nous résolvons ce problème, et je suis là pour m'assurer que nous arrangeons les choses. N'hésitez pas à envoyer un e-mail à ma ligne directe à shady@athotel.com afin que nous puissions résoudre ce problème ensemble.
Et je voulais souligner à quel point j'apprécie vos commentaires : ils sont cruciaux pour nous alors que nous nous efforçons de garantir que tout le monde voyage bien. J'ai hâte de remédier à la situation.
- Shady,
Responsable des soins aux voyageurs de l'@hôtel
Detta är Trustpilot
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