Var hos jer i fredags den 1. maj, vi kom tidligt, da vi skulle mødes med alle de andre fra unicon, jeg sad i halvanden time og ventede på mit værelse, da det ikke var færdigt, det er helt okay, vi fi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Wir waren v. 18.06.2024 bis 23.06.2024 im Ringhotel Oberwinter in Remagen. Es war einer der schönsten Kurzurlaube. Vom Personal über Zimmer Essen Sauberkeit alles zu 100% zufriedenstellend Dieses Ho... Se mer
Företaget har svarat
Non conoscevo questa piattaforma, ho provato ad affidarmici viste le recensioni positive… Assolutamente fantastico! Per qualsiasi problema puoi contattarli direttamente su WhatsApp e ti aiutano nel gi... Se mer
As well as being a very comfortable, and friendly 5*hotel with exceptional service, they arrange exceptional special dinner events. We enjoy meeting wine growers from around the world, who talk about... Se mer
Företagsinformation
Om @hotel
Skrivet av företaget
Welcome to @hotel, the first-ever OTA for Instagram that’s redefining the way we experience travel. With a staggering 45 million followers, we’re harnessing the power of social commerce to deliver the most incredible hotel deals in all the popular destinations worldwide.
We’re more than just a booking site—we’re on a mission to transform the way we see the world. Travel sparks curiosity, fosters compassion, and creates real human connections that transcend borders. It’s a transformative experience that leaves a lasting impact on our souls. Our mission is to make the world a more curious place by reigniting our collective curiosity and encouraging human connections that change the way we live.
At @hotel, we believe in Radical Hospitality, where every guest is treated like family. The hospitality industry has normalized mediocrity, but we’re here to shake things up. Our Guest Services team goes above and beyond to create a comprehensive customer support experience that’s unmatched in the industry. We don’t just meet expectations; we exceed them in ways that make our guests feel loved and appreciated. Our passion for supporting travelers on our platform is our love letter to the modern traveler. We want to inspire you to dream bigger and experience more because, at the end of the day, it’s not just about the destination—it’s about the journey.
Kontaktuppgifter
Washington DC, USA
- +1 (800) 823-8442
- support@athotel.com
- athotel.com
4,1
Bra
2 tn omdömen
Ingen inbjudningshistorik registrerad
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Hotel localization is everything!
Hotel localization is everything! It's not the highest standard but we're not needy. Clean sheets, clean towels everyday. If you don't plan to spend the whole day in the hotel, you will not even notice a subway rumbling
1 september 2024
Hotel Swarn Tower
Hotel Swarn Tower, Bareilly, India
Our family group of 34 members, ranging from 85 years to just 18 months old, had the utter misfortune of staying at this disgraceful excuse for a hotel on September 4 and 5, 2024. We had booked 12 rooms to visit Bareilly for a significant family event—paying respects at a temple built by our ancestors.
Our dinner reservation for 22:00 at De Ja Vu, a time specifically requested to accommodate seniors, children, and ladies, was not only disrespected but completely disregarded. At 22:15, when a few members arrived, they found a local family enjoying dinner in the space that was explicitly promised to us. When we sought the manager, expecting a basic level of professionalism, he arrogantly brushed us off, offering no solutions or even the courtesy of listening to us. As tensions rose, members of the local family, completely unconnected to the issue, had the audacity to engage in heated exchanges, while the hotel staff—supposed to mediate—stood by and did nothing. Not a single hotel employee stepped in to manage the escalating situation, which eventually deteriorated into a verbal altercation, rife with abusive language on both sides. Even then, the staff was nowhere to be found, proving their utter incompetence and indifference.
Insult was added to injury when the hotel staff, rather than ensuring the safety and comfort of their guests, became complicit in this fiasco. At 23:00, after hours of travel, exhaustion, and now heightened tensions, we had no choice but to stay put, trapped by their negligence.
The following morning, the situation took an even more appalling turn. At 8:00, a police officer summoned me downstairs, informing me that a complaint had been filed against me—by the very local family that was never supposed to have been in our dinner space to begin with! Even more shocking was the fact that the hotel had violated our privacy, handing over my personal details to these strangers. Who gave them the right to disclose this information? Now, thanks to this hotel's egregious breach of trust, our personal safety is at risk. Any number of false complaints could be filed against us, as the hotel gave the local family everything they needed to target us further.
To resolve the matter, and because we were out-of-towners, visiting solely for a family temple trip, I was forced to apologize to this local family on the phone—a family that had no business in the situation to begin with. Not once did the hotel staff step in to mediate or take responsibility. Their utter failure to manage the situation is a damning reflection of their incompetence.
To top it all off, the hotel made no apology for their pathetic handling of the situation, nor did they acknowledge their catastrophic blunders. They didn’t even offer the basic courtesy of admitting fault. This hotel ruined what was supposed to be a special celebration of my birthday, leaving us with nothing but bitter memories.
As if that wasn’t enough, there was more: My brother and his family, staying in Room No. 504 with their 18-month-old child, encountered an unsanitary, revolting incident. When his wife washed the electric kettle to prepare milk for the baby, it was contaminated with worms and insects. Yes, you read that correctly—WORMS AND INSECTS. The management showed no shame, no concern, and certainly no remorse.
If you value your family’s safety and well-being, steer clear of this hotel. It is a complete and utter disaster, where staff and management alike will stand idly by, unconcerned about your experience—or your safety. This is not a place for families, or anyone, for that matter. Do yourself a favor and stay as far away from this vile establishment as possible.
4 september 2024
Omdöme utan inbjudan
Svar från @hotel
Hi Garti,
I'm really sorry to hear about the mix-up at the hotel—it's the last thing you should have to worry about, especially when traveling. I am afraid that this booking was made through us; however, I'm here to ensure we make things right if we have this booking on our records. Please feel free to email my direct line at shady@athotel.com with your booking details so we can look into this.
Looking forward to hearing from you.
- Shady,
@hotel's Head of Traveler Care
I booked hotel Carnegie in New York
I booked hotel Carnegie in New York, location and service was great , price with you guys was amazing!
28 augusti 2024
Great experience. Don't doubt them, use them!
Great experience! Had doubts, but went with @hotel and had no issues at all whatsoever! Gave us the best rate and will be using them again for ALL bookings going forward.
25 augusti 2024
Svar från @hotel
Hey Tyler,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
Politeness matters
The assistant was very polite! Even when we couldn’t contact the hotel, he sent an email with our request. Very helpful!
13 augusti 2024
Omdöme utan inbjudan
Svar från @hotel
Hey Pilar,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
Great prices and best customer service…
Great prices and best customer service unlike other portals. Highly recommended.
7 augusti 2024
Svar från @hotel
Hey ALSAR,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
The Hotel was disgusting had to buy…
The Hotel was disgusting had to buy cleaning supplies to clean room holes in wall. No microwave fridge was broken. Cracked sink and tub. Also trash from previous renters of room. No breakfast all this was advertised this was a Choice hotel family run looks like they bought the hotel and removed everything that would cost money to maintain. No parking lot lights worked.
24 juli 2024
Svar från @hotel
Hey David,
I'm really sorry to hear about the mix-up at the hotel—it's the last thing you should have to worry about, especially when traveling. This is definitely not the experience we want for any of our guests and we'd love the chance to make things right.
I have assigned our Traveler Relations Specialist to investigate this case, and he reached out to you. Please do not hesitate to email me directly at shady@athotel.com if you still have concerns or further feedback. I will keep an eye on your case till it is sorted
thank you, David!
- Shady,
@hotel head of Traveler Care
Svar från @hotel
Hey Robert,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
YOU MADE MY DAY!!!
YOU MADE MY DAY!!!
Maya you are the best!!!
Prompt to reply, Solve any Concern, Biggest smile, 100% you will satisfy!!!
30 juli 2024
Omdöme utan inbjudan
Svar från @hotel
Hey Mohammad Alazemi,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
Great customer service
I missed my flight and needed to extend my stay to another night and I asked customer service for a discount code and I was given a discount code however, in the chaos serve rebooking my flight and hotel I forgot to use a discount code and I reached out to your customer service and they were able to give me a credit for that code.
27 juli 2024
Svar från @hotel
Hey Fahron,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
A big big thank to Aref from @hotel who…
A big big thank to Aref from @hotel who was very proffesional, supportive and helpful.
27 juli 2024
Omdöme utan inbjudan
Svar från @hotel
Hey buksamailova,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
An outstanding experience
The process was simple, the hotels were outstanding and as described, and the communication was great.
17 juli 2024
Svar från @hotel
Hey Gregory,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
Svar från @hotel
Hey Linda,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
Very pleasant experience regardless to…
Very pleasant experience regardless to my complaint!
19 juli 2024
Omdöme utan inbjudan
Svar från @hotel
Hey there,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
Had to cancel a hotel rez (shame…
Had to cancel a hotel rez (shame because I was looking forward to it and it was a great price)due to changing plans and got very quick resolution and refund, nice job Hala.
17 juli 2024
Omdöme utan inbjudan
Svar från @hotel
Hey FB,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
Great service by the team and Maya for…
Great service by the team and Maya for our requests on trip to Prague!
16 juli 2024
Omdöme utan inbjudan
Svar från @hotel
Hey there,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
Mustafa and Omar won’t solve my problem…
Mustafa and Omar won’t solve my problem
I’d give them even 0 stars
They won’t understand my issue
Just shame to @hotel that they work there!!!!
They always say that the problem with the cards and not the supplier as written in the message when I enter the hotel.
14 juli 2024
Omdöme utan inbjudan
Svar från @hotel
Hi there,
Thanks for sharing your experience - we sincerely apologize that your experience with us did not live up to your expectations, I'm here to ensure we make things right. Please feel free to email my direct line at shady@athotel.com with your booking details so we can resolve this together.
And I wanted to note how much I appreciate your feedback - it's crucial for us as we strive to ensure everyone travels well-cared-for. Looking forward to hearing from you.
- Shady,
@hotel's Head of Traveler Care
Disappointing Experience with SANA Hotels
My girlfriend and I had booked a two-night stay at SANA Hotels in Berlin. Unfortunately, due to incorrect GPS directions provided by the hotel, we ended up six hours away from our intended destination. We called the hotel immediately upon realizing the mistake, expressing our frustration after a 12-hour drive and having already missed one night’s stay.
Despite our situation, we received no refund or compensation. The entire ordeal cost us 540 euros and an exhausting 24-hour round trip. This has been our worst experience with a company and hotel ever.
5 april 2024
Omdöme utan inbjudan
Svar från @hotel
Hi John,
Thanks for sharing your experience - we sincerely apologize that your experience with us did not live up to your expectations, I'm here to ensure we make things right. Please feel free to email my direct line at shady@athotel.com with your booking details so we can resolve this together.
And I wanted to note how much I appreciate your feedback - it's crucial for us as we strive to ensure everyone travels well-cared-for. Looking forward to hearing from you.
- Shady,
@hotel's Head of Traveler Care
Easy process
All the prices were explained before our trip. There were no unexpected fees. We had a great experience.
3 juli 2024
Svar från @hotel
Hey Maranda,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
Svar från @hotel
Hey Mehdi,
Thank you so much for your words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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