@hotel Omdömen 1 513

Theodora hotel in Chersonissos Kreta,Mooi gerenoveerd hotel en gerenoveerd zwembad en tuin. Het familie de hotel beschikt over 20 mooie kamers, met een super goed boxspring bed, douch, airconditioning,koelkastje en tv (met bvn).Bijhorende restaurant Avra met uitstekende maaltijden ruime keuze tegen redelijke prijzen. Klantvriendelijk personeel en de eigenaresse doet alles om je vakantie onvergetelijk te maken. Goed ontbijtbuffet.

Habe über @hotel ein Hotel in New York gebucht, die Zahlung von 1000€ wurde bei der Buchung von meinem Konto abgebucht. Jetzt möchte ich diese Buchung stornieren, ist eigentlich noch kostenfrei möglich. Leider ist die Buchung nicht mehr auf der Webseite zu sehen, man muss also anrufen (3 Mails an den angeblichen Support liefen schon mal ins Leere). Bei meinen 2 Anrufen bisher war es den beiden Mitarbeiterinnen nicht möglich meine Buchung zu finden, obwohl ich die Buchungsnummer in der Kontoabbuchung genannt habe. Auch mit meiner Mailadresse, mit der ich gebucht habe, war es nicht möglich die Buchung zu finden. Beide Mitarbeiterinnen versicherten mir, dass ich innerhalb von 24 Stunden eine Bestätigung der Stornierung bekommen würde, sie würden sich darum kümmern. Bei meinem 3. Anruf wurde ich kurz nach Schilderung des Sachverhalts aus der Leitung geschmissen. So kann ich aufgrund der mangelhaften Erreichbarkeit nur dringend davon abraten über @hotel ein Hotel zu buchen.

Very bad experience, I had made a reservation and later canceled it. They keep telling me that I must have already received the money. But they never sent this to me. very very bad. I am very disappointed in the service @hotel offers. I need my money back!!!

Good experience. Would love to work as affiliate for rating hotels on much broader scale like this.

DO NOT USE this booking website. Their customer service is the worst in the industry, they won't solve your problems, they will ask the same questions over and over to extend the delay and never actually help. After a month of back and forth your issue will still wont be fixed. Waste of time and risk of bad vacation experience because of them.

Maya is so helpful and understanding, she helps me with first booking

I absolutely love booking hotels with @hotels. They have great offers, booking is a smooth process and a super professional and helpful customer service. Sahy (customer service agent) was an absolute gem today. It’s always a win-win with them.

Good location and very helpful and friendly staff!
It is a 2 star hotel, but everything was better than expected with good breakfast. Do not drive to the hotel - the roads are very narrow and there is no parking. Use instead the public parking on Av. dos Descobrimendos 5 minutes away. 13 Euro per day.

Fast and professional response, I received service from abdo
Thank u so much

We booked 3 rooms for our stay in London. Our booking confirmation stated a different amount paid than the website said, so we consulted the support via messenger. Abdo was very nice and helped us instantly. We are very happy with our booking experience.

should be if anything minus 5 stars, however there is no way this can be registered at a glance.
And so to the county hotel llandudno.
My Wife and I live in a neat little bungalow in northern Cumbria,quite close to the scottish border, we have a small front garden and a rear garden that is a little larger with a lawned area, a paved area and a few fruit trees. Every area of our lives is clean well odered and does not smell of anything unsavoury.
We have not at any time in our 50 years of marriage been expected to live in anything approaching a slum untill now. ie the county hotel llandudno, it is a disgrace and if the authorities in the town where doing their jobs, I do not believe they would be allowed to operate. The room that we where allocated had a single, small filthy window through which daylight could barely penetrate, the wash basin in the bathroom had in it two cracks and an actual hole, the bath itself was broken on one corner and had been badly patched with some species of white sticky stuff. a hole in the ceiling had a piece of plasticised cardboard roughly nailed over it and there was the cheapest nastiest white plastic toilet seat that I have ever seen. the wardrobe was a nasty little home made cupboard in a corner and again an obvious hole in the door had been patched in an extremely unproffessional manner with two pieces of hardboard glued over it. The whole of that floor smelled vaguely of excrement and the experience has left us traumatised. We booked for 4 nights and stayed for one, and would have left imediately but for the 200 mile drive. On complaining and asking for a refund we were refused on the grounds that we had booked directly and not through a website. Under facilities they list a restaurant and onsite parking, there is no restaurant and no onsite parking. In absolute disgust and still recovering, James Whitehead.

We have photographs if anyone would like to see them

Good prices, nice selection of hotels and active costumer service.

Good & nice we

Very nice, the client service is very efficient. I'd just like more info about check-in or things like that but otherwise everything was perfect. Best rates I've seen for my trip.
Also, for Europeans, be careful because some fees can apply (I've had 10€ from my bank because it's located outside of Europe).

Had issues with booking , Nihal helped me through and even gave me promo code .

Thank you

Abdo and Omar from Athotel support team were very helpful in resolving the issue of resort fee which was charged as hidden fee. Athotel stands by their advertised statement of refunding hidden fees which are not disclosed before booking.

The booking was easy , but the hotel became not the special info I need gluten free breakfast. But that was okay. The stay in hotel was comfortable, clean room and bathroom. Free water in the Room a little coffee and tea Maschine . A hair dryer, cosmetics when you forget it. The service stuff very friendly and helpful.

untrustworthy pricing.
they show a partners price that includes taxes and fees are waved!

When you click link to the deal, it does not have price without taxes and fees.

Not honest advertising.

Great company! No complaints