Never thought we would move from our original home loan provider but you made it so hard to stay with them. From the knowledge and attentiveness of the staff walking us through selling one home and mo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Friendly staff guided me through the process ... perhaps not as straight forward as some lenders might suggest ( more like a roast than a stir fry) but the support from the Athena guys pushed the pr... Se mer
Athena staff walked me through the process of switching lenders from how to complete documents to bank valuation and settlement. They were really responsive to questions via email and text. There was... Se mer
Changing home loans was made easier knowing that Athena was easy to contact quickly and easily if needed. I appreciate their email and messaging services for this. I love their product that gives a re... Se mer
Företagsinformation
Kontaktuppgifter
347 Kent Street, 2000, Sydney, Australien
- 133535
- hello@athena.com.au
- athena.com.au
4,5
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Made it so easy
Made it so easy! Straightforward and kept me informed every step of the way.
12 juni 2023
I get you need to keep staff numbers…
I get you need to keep staff numbers down to maximise profit and make the entire process on line, but I like having more human interaction
6 juni 2023
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Goodbye
After 2 years as a customer I recently refinanced out of Athena
Uncompetitive in todays high interest rate economy. Athena was great when cash rates were low, they had one of the lowest rates on offer … but as the cash rate has fast risen the are struggling to remain attractive and competitive to other lenders (and I’m not comparing them to other banks honeymoon rates)
Athenas marketing is also getting old. Today most bank now offer no fees loans and will easily give existing customers the same rates as new customers
Good bye Athena
3 juni 2023
Omdöme utan inbjudan
Svar från Athena Home Loans
Hey Michelle,
We're sorry to see you go, especially as an Athenian for two years.
We wish we didn't have to raise our rates either. When the RBA raises the cash rate, it immediately impacts our cost of funds to the business. We try to absorb the impact for as long as possible, but our lean business model makes it challenging.
We’ve always said to look beyond the introductory rate. While there may be more competitive intro rates out there currently, we won't go behind your back. We are different; our mission is to shake things up and show Aussies that there's a better way.
Right from the start, we ditched the loyalty tax, being the first Aussie lender to do so. We believe it's totally unfair to penalise loyal customers. That's why existing customers will always receive the same rate as new customers on like-for-like variable loans. We’ve written an article about loyalty tax that you might find helpful 👉 https://www.athena.com.au/learn/hidden-tax-costs
We wish you the best with your new lender!
Cheers,
Athena Team
Much better than the others
Friendly staff guided me through the process ... perhaps not as straight forward as some lenders might suggest ( more like a roast than a stir fry) but the support from the Athena guys pushed the process along. By old lender said 20+days but it happened much quicker once we were at settlement stage.
The app seems pretty straight forward and useful and the loan itself seems super flexible to allow extra payments etc.
24 maj 2023
No fuss
No fuss, very smooth process, everything was handled quickly with very little back and forth. Interest rates were much more reasonable than the big 4.
30 maj 2023
Great communication and willing to help
18 maj 2023
No longer competitive
No longer competitive. Draw you in with low interest rates then fail to hold that position and become uncompetitive with high rates. Forcing you to pay the loyalty tax.
The response is not correct, and what all lenders say as they charge much more after drawing in customers at a low price launch.
Fact: Athena has increased its rates MORE than the rba increases.
Fact: As the rba rates went up that enables other banks to not only hold but many have increased by less than the RBA. As they are earning much much more interest in total.
23 maj 2023
Omdöme utan inbjudan
Svar från Athena Home Loans
Hey Luke, we want to reassure you that we absolutely don’t use sneaky tactics like rate bait to lure customers in. No scorpion home loans or loyalty tax here at Athena!
Loyalty is royalty at Athena. We are the first and one of the only Aussie lenders to ditch the loyalty tax. Our automatic rate match guarantees that our existing customers will always get the same rate as new customers on like-for-like loans. We think the loyalty tax is totally unfair and we want to see it gone.
Whenever the RBA increases the cash rate, it affects our cost of funds immediately. We try to absorb these costs for as long as is sustainably possible. We understand that times have been difficult with multiple rate rises and wish we had better news each time.
Last year in July, we did have to increase more than the RBA cash rate increase. We rely on funding markets, where there are a bunch of additional costs on top of the cash rate. Conditions in Australia and globally impact these funding costs and they’ve increased over recent months much more than the cash rate. We absorb them as much as we can but we always run super lean so in July last year we reached a point where we couldn’t absorb those additional funding costs any longer. We want to reassure you that whenever we can keep the rates or save you money, we absolutely will!
Excellent support experience
Excellent support experience. Athena were always keeping me up to date and quick to respond to any questions.
10 maj 2023
All very smooth
All very smooth. Couple hiccups my end. Sorted quickly & easily by Peter. Kept up to date all through.
10 maj 2023
Quick painless process
Quick painless process. I always knew what stage we were at. Excellent communication.
7 maj 2023
Exceptional customer experience
The entire team of Athena staff I dealt with were amazing. The communication was great and they were extremely prompt in dealing with my transactions. I have never been more satisfied with a customer experience. Thank you.
4 maj 2023
Overall great experience
Great team of helpful staff, kept us updated and provided lots of insight.
25 april 2023
The process was outlined well
The process was outlined well, the only reason l did not give 5 star rating there were a couple of glitches on settlement day.
23 april 2023
Athena were understanding of my…
Athena were understanding of my situation and easy to communicate with.
5 april 2023
Very easy to deal with
Very easy to deal with, keep in touch with updates, friendly and quite helpful.
5 april 2023
Great experience of application…
The efficiency and ease of application process was pleasantly unexpected after I have dealt with some banks which are a nightmare
5 april 2023
My experience transferring Mt loan to…
My experience transferring Mt loan to Athena had been great.
28 mars 2023
Honestly brilliant
Honestly brilliant! Exactly what you advertise with no fees, best rate and all sorted soooooo quickly! Totally recommend (and I never write reviews)
23 mars 2023
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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