Never thought we would move from our original home loan provider but you made it so hard to stay with them. From the knowledge and attentiveness of the staff walking us through selling one home and mo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Friendly staff guided me through the process ... perhaps not as straight forward as some lenders might suggest ( more like a roast than a stir fry) but the support from the Athena guys pushed the pr... Se mer
Athena staff walked me through the process of switching lenders from how to complete documents to bank valuation and settlement. They were really responsive to questions via email and text. There was... Se mer
Changing home loans was made easier knowing that Athena was easy to contact quickly and easily if needed. I appreciate their email and messaging services for this. I love their product that gives a re... Se mer
Företagsinformation
Kontaktuppgifter
347 Kent Street, 2000, Sydney, Australien
- 133535
- hello@athena.com.au
- athena.com.au
4,5
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Never thought we would move providers
Never thought we would move from our original home loan provider but you made it so hard to stay with them. From the knowledge and attentiveness of the staff walking us through selling one home and moving to another. We were provided with options based on information and approval from the start. Getting a better rate and the ability to pay quickly the icing on the cake. Thank you for making it so easy.
30 september 2026
Great communication throughout the…
Great communication throughout the process, website & app easy to use and understand. I will recommend Athena in the future.
17 september 2026
It was a very easy process with very…
It was a very easy process with very polite and helpful staff. We had difficult personal circumstances and the staff lead us through it so we'll,
Thanks all at Athena 🙏🙏👌👌
26 augusti 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
After being told to write a letter to…
After being told to write a letter to evidence my “gap of employment” which I thought was odd, considering I had a 3 week break in switching out careers from veterinary medicine back into corporate and the gap was due to horrific DV, I was made to write a letter about it to them, and supply evidence. That meant, writing all about it, again, attach the evidence, which meant ringing the police and asking them to email the statements and then attaching them to the letter and sending it to the broker. I was then asked for more ridiculous information that has never been needed for lenders in the 14 years I have held mortgages and refinanced, but supplied anyway. I have a solid credit score at 952, I have never missed a payment and I have over $600k equity in my home and the means to service my mortgage as I have been doing it for the entirety of this time. However, I get a call back saying that Athena won’t approve my refinance application until next month because I haven’t worked for the last 4 years??? Instead of going through and scrutinising the 3 week gap I took in changing careers and going through Afterpay transactions, maybe go through my previous tax returns and bank statements where it clearly shows in the past 6 months deposits of veterinary salaries going into it!!! Lucky for me I already had conditional approval elsewhere and I would rather set my house on fire than for you incompetent idiots make any money off of me. And also, side note - how dare you ever ask for someone to evidence their domestic violence. I fully intend on going public with this and making sure that you never get business ever again… That is the most disgusting thing I have ever heard and has literally undone any healing and progress I have worked so hard towards becoming somewhat normal, that I am back to where I started.
You ought to hang your heads in shame
21 augusti 2026
Omdöme utan inbjudan
Svar från Athena Home Loans
Hi Eve,
We're really sorry to hear about your experience.
It's clear from your review that parts of the process were deeply upsetting, and we appreciate you taking the time to share your perspective. We recognise that situations involving domestic violence require care, empathy and respect.
We acknowledge that applications often involve communication between customers, brokers and lenders, and it is our goal to ensure those interactions are as clear and supportive as possible.
Given the sensitive nature of your feedback, we would welcome an opportunity for a conversation to discuss the concerns regarding the application process. A member of our team will reach out shortly to request that opportunity.
The Athena Team
This is my second loan with Athena
This is my second loan with Athena. They are very professional, very friendly and they get the job done. Easy!
Recommend to anyone wanting a home loan with low rates and no fees.
Paul Z
31 juli 2026
Great and prompt customer service
Great and prompt customer service, simple to follow on-line guides and instructions.
22 juni 2026
Avoid
Athena Home Loans promotes competitive rates, but in reality their pricing is no longer attractive and there’s zero flexibility.
Customer service is unacceptable. We’ve been waiting over four weeks for help and were told nothing could be done because the key contact is on leave. No backup. No ownership. No urgency.
For a home loan, this level of service is simply not good enough. I would not recommend Athena.
22 december 2025
Omdöme utan inbjudan
Athena used to have very sharp rates…
Athena used to have very sharp rates but now there are many other lenders with lower rates and no fees. Athena say that once your LVR drops you get a lower rate but they make this very difficult to action
6 januari 2026
Omdöme utan inbjudan
Svar från Athena Home Loans
Hey John,
Our Accelerates feature (where your rate drops as you pay down your loan) is linked to your loan-to-value ratio (LVR). As your LVR tier drops, your interest rate automatically drops too.
Like all lenders, we rely on independent valuations to determine a property's value. These valuations are completed by qualified third-party valuers who follow regulated standards and operate independently from Athena, which means we can't influence or overrule the outcome.
We understand it can be frustrating when a valuation result isn't what you expected. Following your complaint, we reviewed the valuation process and followed up with the valuer to confirm the property was assessed appropriately. We also passed your latest feedback on to them for further consideration.
We’re always reviewing our rates and products to stay fiercely fair and competitive - and we know interest rates and fees are just one part of the bigger picture when choosing a home loan. We're proud that our fair value offering goes far beyond no fees - we're industry advocates for abolishing the "loyalty tax" (a common practice where existing customers get charged higher rates than new customers for the exact same loan).
Thanks for taking the time to share your thoughts. If any issues did happen with your valuation, no doubt the valuer will resolve it asap - we love to see our customers saving $$$! 💜
Ray has been a great point of contact
Ray has been a great point of contact, answers all my questions with a friendly but also professional manor and made it clear that I could contact him about anything at any time.
Was always a pleasure talking to him, and he gave deep insightful information!
4 december 2025
Omdöme utan inbjudan
Great communication and prompt service
27 oktober 2025
Thanks Athena
The whole experience was smooth from application to approval
Thank you
15 oktober 2025
Easy home loan process with a dedicated…
Easy home loan process with a dedicated contact.
Settlement was a breeze.
3 oktober 2025
You got to LOVE Athena!
From the application through to settlement has been seamless. Staff have been helpful and shown professionalism every step of the way! THANK YOU!
29 augusti 2025
Almost Perfect
Nobody's perfect but you guys are close. You were quick, easy to deal with, online heaven! Thanks for being you.
(4 because I have to have room to vote you better at some stage!)
15 augusti 2025
Great service with Athena Home Loans…
Great service with Athena Home Loans team, 2nd time I have used them for a loan!
23 juli 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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