Very professional and friendly staff. Toni was very thorough and specific in detail but calm and friendly too. Customer service 1st class and all information received and understood easily. The call w... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Nathan was so helpful ,friendly ,polite & he explained everything to me.And anything I didn’t understand Nathan went over again with me to explain my options. Me & my husband are happy & feel better w... Se mer
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I am extremely pleased with both Assure insurance and my life insurabce policy. From the very beginning the team were committed to helping me find the best policy to cover my needs. Both Zeb and A... Se mer
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I’m not sure what needs to change but you need to make your first initial call doesn’t sound like a scam. I dealt with Kate stone I think and she is a nice girl to work it. She could tell I was... Se mer
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Företagsinformation
Skrivet av företaget
ASSURA+PROTECT is a trading name of Assura Financial Limited. Assura Financial Limited is authorised and regulated by the financial conduct authority under FCA registration number 795982. Assura Financial Limited is registered in England and Wales (no: 10781585) Dividend Life-Term Life and Multi claim critical illness cover; a modern life insurance with: Up to 200% multi-claim critical illness cover 200% Dual Life Cover Doctor on Demand with 24/7 GP services Life empowered membership benefits Life Empowered is more than our motto – it is our commitment to our customers. Make up to 3 major critical claims for a combined maximum benefit of twice (2X) the policy sum insured. (Most U.K. Insurance providers only permit 1 major claim per policy.) Dual Life Cover Partner protection which covers both lives – not just the first life like traditional joint life insurance. Membership Benefits Through the Annabel App policyholders access benefits including; cashback and discount savings with over 300 retail rewards partners, global periodicals, Doctor-on-Demand with 24/7 GP and Prescription Services. Competitive & Fair Premiums. Annabel rewards are available on all policies at no extra costs and there are never any activity requirements to keep premiums low and fixed. Assura Dividend Term Life with Multi-Claim Critical Illness Cover insurance is underwritten and issued by Family Assurance Friendly Society Limited which is authorised by the Prudential Regulation Authority (PRA), regulated by the Financial Conduct Authority (FCA), (Financial Services Register reference number 110067) and Prudential Regulation Authority, and incorporated under the Friendly Societies Act 1992, registered number 939F. Terms and Conditions Apply
Kontaktuppgifter
1st Floor, 86 Gloucester Place, W1U 6HP, London, USA
- 0330 010 0210
- info@assuraprotect.com
- assuraprotect.com
4,9
Utmärkt
529 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 37 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Holly attended to me very well
Holly attended to me very well. She was very professional and perfect.
24 juli 2026
Omdöme utan inbjudan
Svar från Assura Financial Limited
Thank you for your feedback. We’re delighted to hear you were pleased with our service.
Very easy call to follow.
Very easy call to follow.
If I wasn't sure of something, they were more than happy to repeat and explain further.
Very polite and mannerly. Regularly asked if I understood what was happening.
24 juli 2026
Omdöme utan inbjudan
Svar från Assura Financial Limited
We’re pleased you had a positive experience. Thank you for your review.
Very clear and professional
I spoke to Mark Cinderby today who was very professional and freindly. Mark explained everything on call and made sure I understood it all.
I would definately recommend Mark to my family and freinds.
24 juli 2026
Omdöme utan inbjudan
Svar från Assura Financial Limited
Thanks for your kind feedback. We’re pleased we could help.
Matt was proefessional and clearly…
Matt was proefessjonal and clearly highly knowledgable about thr product offers but also other options i had available to me some of which id never considered before. His knowledge of what he was providing was comprehensive , extensive and impressive.
His manner whilst polite displayed empathy and hw listened carefully to my circumstances and things id previously percieved as possible issues , ie that im not married amd my mortgage situation. He put me at ease and was positive and cheerful throughout.
Unlike other calls ive had from companies offering me insurances of different types, fuel companies , internet providers where ive felt somewhat pressured by the blatant upselling of extras that may not be vauguely relevant or pertinemt ti my soecifi situation , Not once during my call to Matt from Assure did I hear or feel any pressure to be influenced by bonuses .All too often companies are trained to give the customer the very worse case scenario if you dont take out their policy. This insults and gravely underestimats the intelligence and life experiences of the customer which comes at a great cost and I resolve to never entertain that company ever again!!
Matt did none of these things
Matt , Assure are very lucky to have you on board.
Thank you for you time and I genuinely wish you the best for your future career.
23 juli 2026
Omdöme utan inbjudan
Svar från Assura Financial Limited
Thank you so much for taking the time to leave such a thoughtful and detailed review.
We are delighted to hear about your experience with Matt.
It's particularly rewarding to hear that you felt listened to and supported, with no pressure or unnecessary sales tactics. We pride ourselves on putting our customers first, and your comments perfectly reflect the service we strive to deliver every day.
We will be sure to pass your kind words on to Matt. Recognition like this means a great deal and is always appreciated by our team.
Thank you again for choosing Assura Protect. We truly appreciate your recommendation and wish you all the very best for the future.
Friendly service
Friendly service, not pushy, explained everything clearly in a way that was understandable.
Many thanks to Mark Cinderby for the excellent, supportive, friendly service he gave me.
23 juli 2026
Omdöme utan inbjudan
Svar från Assura Financial Limited
Thank you for your kind review.
We're delighted to hear that Mark provided friendly, supportive service and explained everything clearly without any pressure. We'll be sure to pass your comments on to him.
Thank you for choosing Assura Protect.
I spoke to Ryan gormley he was easy to understand and grate with explaining the new deal.and also answered any questions we asked ... should get a pay rise ...lol …
I spoke to Ryan gormley he was excellent with explaining, the new cover for me and my brother very helpful and explained everything billent.i.we are very happy with your service and grate customer
Service.im saving money and got a better 🤝 win win
21 juli 2026
Omdöme utan inbjudan
Svar från Assura Financial Limited
Thank you for taking the time to leave us a review. We're delighted to hear that you had a positive experience with Ryan.
Great
Great phone call with Daniel today sorted my new policy out explained everything very informative made sure everything was right friendly will definitely recommend to family and friends
21 juli 2026
Omdöme utan inbjudan
Svar från Assura Financial Limited
Thank you for your fantastic feedback. We're thrilled to hear that Daniel provided such a positive experience. We will be sure to pass on your comments to them.
Cold calls
Please remove me from your calling list. I got constant calls each and every single day without rest. From completely different numbers. I've blocked most of them and still got new numbers calling. I'm at the point which I mistakenly not answering an important legit call because of this.
21 juli 2026
Omdöme utan inbjudan
Svar från Assura Financial Limited
Thank you for taking the time to share your feedback, and we're sorry to hear about your experience.
We understand how frustrating it must have been to receive repeated calls from different numbers, especially when it has reached the point where you have become reluctant to answer calls.
Please be assured that once you provide your details I will request for your details to be removed from our calling systems and you should then not receive any further contact from us. We will also review the concerns you've raised internally to help prevent similar experiences in the future.
We apologise for the inconvenience caused and appreciate you bringing this to our attention.
Toni was very helpful and friendly …
Toni was very helpful and friendly she went through everything easy to understand
20 juli 2026
Omdöme utan inbjudan
Svar från Assura Financial Limited
Thank you for your review. We’re delighted that you had a positive experience.
Kevin was absolutely wonderful very…
Kevin was absolutely wonderful very help and a top guy brilliant customer service could not have gone smoother thanks Kevin
20 juli 2026
Omdöme utan inbjudan
Svar från Assura Financial Limited
Thank you for the 5 star review. We are glad you had a positive experience.
Tomiwa olayinka gave the best customer…
Tomiwa olayinka gave the best customer service and manage to convince me to take the policy
20 juli 2026
Omdöme utan inbjudan
Svar från Assura Financial Limited
Thank you for your lovely comments. We’re delighted we could help.
Cold called by pushy rude guy, who hung up on me...
Was just cold called by a very pushy sales rep from number 07482751737 about life insurance, the kind of wouldn't take no for an answer attitude, when I said not I've not really thought about it much, so id like to have a think and see if its something I think I should look into and then come back to you. Still tried to push me into booking an appointment, and when I started to repeat my position just hung up on me mid sentance.
So, once I have had a think, and maybe look into some life insurance, I definitely will not be coming here for anything.
20 juli 2026
Omdöme utan inbjudan
Svar från Assura Financial Limited
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience fell short of the standards we aim to provide. We truly appreciate all feedback, as it helps us continually improve our service. We will review the points you've raised and come back to you with an update once you are able to provide us with your details.
Staff was very friendly and…
Staff was very friendly and professional and explained everything I needed to know about my new policy and what will happen
20 juli 2026
Omdöme utan inbjudan
Svar från Assura Financial Limited
Thank you for your feedback, we are pleased that we could help.
The person i spoke to was very helpful…
The person i spoke to was very helpful his name was Godwell
17 juli 2026
Omdöme utan inbjudan
Svar från Assura Financial Limited
Thank you for your review. We’re delighted that you had a positive experience.
Asked all he right questions gave me…
Asked all he right questions gave me the best deal I am real happy thank you for that advice 🙏🏾 ☺️ great service great customer service 10/10 Thank you once again to Annabel
16 juli 2026
Omdöme utan inbjudan
Svar från Assura Financial Limited
We’re thrilled to receive your positive feedback. Thank you for choosing us.
I spoke with Adam today he set up my…
I spoke with Adam today he set up my life cover, this was very easy and Adam covered everything. Very friendly and informative.
16 juli 2026
Omdöme utan inbjudan
Svar från Assura Financial Limited
Thank you for the 5 star review. We are glad you had a positive experience.
Very friendly and helpful and got me…
Very friendly and helpful and got me double the value I previously had with sunlife. Great communications and very stress free advice.
16 juli 2026
Omdöme utan inbjudan
Svar från Assura Financial Limited
Thank you for taking the time to leave us your feedback. We truly appreciate it.
Life and Critical illness cover
Spoke with George to arrange cover. Friendly polite and sorted cover with a discount
16 juli 2026
Omdöme utan inbjudan
Svar från Assura Financial Limited
Thank you for your review. We’re delighted you had a positive experience.
Really good customer service explained…
Really good customer service explained everything.
15 juli 2026
Omdöme utan inbjudan
Svar från Assura Financial Limited
We’re delighted to hear you had a great experience. Thank you for your feedback.
Great service
Great service
Tomiwa Olayinka was great, very informative and clear on the phone. Took the time to speak with me and get to know me rather than just selling a product. Very happy with the cover he has been able to provide.Thank you
15 juli 2026
Omdöme utan inbjudan
Svar från Assura Financial Limited
Thank you for your kind words. We’re glad our team could assist you.
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