Dashboard - SoundCloud Omdömen 18

Don't pay for it, use it free instead. They don't want to monetize/ distribute. I have given them three of my own releases, and they are still 'its ai', so I proof that it isn't, through Koda (where my music is Proven to be mine. Then the picture is anothers, so I have to send them - when and where they are from.. like from scratch pictures and so on. 3 releases, where SoundCloud makes it a living hell, to prove one's own made releases. So don't pay, they make it a hell for you to get monetized + distributed. And this is for the second month and I am still waiting, proving.

SoundCloud offers terrible support, even with the most expensive plan. They don't answer your questions, they don't resolve anything. You're left on your own with your situation, dealing with bots that don't understand you. About a month later, they send you a support email saying, "We're experiencing high traffic, so we can't respond to you." And then they don't reply. I wouldn't recommend this company to anyone. They're getting really stupid with this AI handling of inquiries. They're all lazy and just want your money.

I demand to cancel my subscription for the next year.
You have the most disgusting service of all music services - a complete lack of technical support despite the fact that your technical system does not work.
This is the first and last year that I use soundcloud.
Technical support does not respond to messages in the chat or email at all and does not solve problems and I am forced to demand to cancel the subscription publicly!
For those who don't understand why I have to write this publicly, I'll explain. In the Soundcloud For Artist profile, in the Subscription section, it says: To make changes to your subscription, please email support. But Soundcloud Support doesn't respond to emails or chat messages.

It is awful. I regret paying for Artist Pro. They reject my music because of artwork and no proof that the artwork is mine seems to be looked at. I tried releasing explicit and non explicit versions of the same song, they accepted the explicit one and rejected the clean version declaring I should not be calling the song clean if there is no explicit version for it! What??? Then I try to take down the explicit version cos I am totally giving up on Soundcloud now and they reject the takedown!

Disgusting! I’m paying for soundcloud for Artists Pro for about 5 years and there was a lot of problems with this music distributor. First of all - support almost not existing. Reply time is about 2-4 weeks. They can decline your track without any specific reason. But what’s most suprising - my account was banned! When? In the moment when i received one of the biggest statements, the day before payout. Coincidence? I don’t think so. Of course they frozen my money till when? No one knows. Reason? No one knows. What gonna happen with my collected money in my account? I don’t know. All i got is this e-mail „ we are no longer able to offer you access to SoundCloud for Artists as a result of using SC4A to monetize and/or distribute content that is for monetization or violates the Community Guidelines of our partners.” A lot of „or” but nothing specific, they didn’t know themselves? I’m not the first one who experienced such a thing with them doing nothing bad. Now i can’t even log in, can’t move my tracks to another music distributor, literally can’t do nothing even find ISRC codes of my tracks. Currently waiting for another answer from them. I will add another review if i will get it…

The approval process is intermittent, some tracks get approved and other similar tracks don't, it then becomes a hassle to approve (if at all).

Getting support is like spotting a unicorn

If they could get their review and support processes right they'd have the potential to be the one of the best distributors

I used the SoundCloud Artist distribution offer.
It’s been over a week and the track is just sitting there “in review”...
No additional information, and the distribution process is painfully slow.

This is a message that we had to send SoundCloud today and SoundCloud for Artists.

Hi there,

I’ve been experiencing an ongoing issue with your support team that’s now affecting a time-sensitive release. I have a track scheduled to go live tomorrow, and we’ve already filmed the music video in preparation. However, the track was rejected due to a claim that I do not own the rights, which is incorrect.

I’ve already sent the license documentation to your support team, but I’ve received no response. I even resent the email due to the lack of acknowledgment, which is especially frustrating given that we are paying for Artist Pro and expect at least basic support.

This isn’t the first issue we’ve encountered with your platform. Another artist on our label had their track repeatedly removed by SoundCloud, ultimately forcing them to switch to Ditto Music, where their release went live on all platforms without a single issue. Unfortunately, that artist will not be returning to SoundCloud, and I can’t say I blame them.

I’m asking that someone from your team please review the license documentation and resolve this issue as soon as possible so I can meet my deadline. If this isn’t addressed promptly, I will be forced to move to a more reliable distributor and share this experience publicly, including on platforms like Trustpilot, to inform other artists of how we’ve been treated.

Please escalate this and get in touch urgently.

Don't Buy Artist or Artist Pro. Soundcloud has turned into a scam company. They keep advertising services as Monetization and Distribution but they don't have the capacity to provide them.
Tracks are in review for months. The support is not existent and has been replaced by AI.
It's super frustrating and there are better alternatives online. Just don't use Soundcloud if you care about your mental health.

PS: Check Reddit or X. They are full of complaints every day.

Website is usable, but as others have pointed out support is non-existant.

And on top of that the takedown of one of my distributions/releases has been declined and now I can't request another takedown... and they won't reply to support tickets... this shit can't be legal.

edit: After a month I finally received support for some of my issues. Takes forever, but at least the support team is existent. So changing my review from 1 to 2 stars

No ticket answered in over a month! This is absolutely ridiculous

Like everyone else, I paid for my a pro subscription. I uploaded a few songs from a completed album that I have an official copyright licensing certificate for, but many of my songs were rejected without any official reason or a chance to submit my proof of copyright licensing rights. Like many other scam companies, they do not have any real way to connect with them to cancel and/ or be refunded, so just save yourself the hassle and don't bother paying for the pro subscription. It is nearly impossible to be refunded, also it is smart if you do sign up to contact your credit card company to block them from future payments as they are known for automated subscription charges even after you cancel.

Access denied
Support cannot provide me with a reason. All My content have been taken down but I have paid for the service.

They never respond, useless service

The content team goes too far. The first sign was an anonymous editor rejected my song. They asked for a genre change. This action is petty, annoying, and a waste of time. On June 11, 2024, they also shortened the titles of my songs. Which interferes with my publishing of the song.

This experience has taught me something. Granting artists support and editors anonymity fosters a secluded environment. In this space, they can harass content providers.

As a paying customer, you will not have oversight and signatures on your account. There is no hierarchy or ability to keep content editors honest. They don't need a good reason to reject your song, change titles or ask for "the right to distribute contracts". The staff hides behind their ability to reject songs. And goes overboard. If they feel the songs need a contract to distribute. You will have to keep uploading contracts & forms per song to distribute your own music. It's a slippery slope and from my research it never ends.

I joined IODA in 2003. I've been part of unprecedented and new advancements in digital music for over 21 years. Yet, it's not one of them; Soundcloud's corporate culture is childish. These guys make up new rules as they go along.

There seems like there will be no end in sight. I cancelled the subscription on June 25, 2024.

SCAM!

I paid, uploaded, they denied without giving a reason (100% selfmade content owned only by myself).
Then they blocked me without giving a reason, so they scammed the 11€ I paid.

Everyone should report such cases to their local consumer protection department/facility.

I have a problem with the browser so far, which appears in the review, even though the browser is updated with the latest version and there are no programs that block ads. I hope you can solve this issue in my account as well. When I upload, the paths do not appear for me
I request you to solve this problem in my account. There is a problem that I do not know how to solve. Some tracks do not appear for me, and I also cannot sync the music with my SoundCloud account. Please help me because I have been communicating with you in the support note for months and there is no response.
They do not have customer support. They are liars. I have been communicating with them for many months and there is no response to my messages

DO NOT USE THIS DISTRIBUTER! They Stole 4000+ in earnings from me. My song blew up on tiktok in which I emerged a little over 3 million streams. 1 month after my song was live and doing well I recieved a email saying my Soundcloud for Artist account is terminated due to distributing and monetizing copyrighted content. I was very confused because this was my song that I made from scratch including the beats, audio and lyrics! When contacting support they stated that I need to contact the complaint ; I was very confused who would complain that my music containted copyright, as I had the rights to distribute it as this is MY song.

After doing some research I found out this person distributed MY track and had the audacity to try and take down my music through reporting to soundcloud and spotify! Even after explaining to them what occured they didn't care, constantly replying with the same generic "You need to message the complaint". I pay 144$ for incompetent staffs and weeks for a reply from support??? STAY AWAY FROM THEM, STICK TO DISTROKID OR CDBABY!