Soundrop Omdömen 209

Soundrop support is completely non-existent. A database bug ("Ghost Track / Unexpected Error") occurred on their end and locked my ISRC (QZHN72633846).
I submitted Ticket #5129101 on Feb 10th. It has been 16 DAYS with zero response. My release schedule is ruined. I cannot delete the ghost track, and I cannot move forward.
I will change this review ONLY when an engineer clears this database error. Fix Ticket #5129101 immediately.


My release has been completely blocked for over 3 weeks because of a system crash on Soundrop's end. Their system generated an "Unexpected Error" and locked my ISRC (QZHN72633846) as a "Ghost Track" in their database.

Account Manager David A. finally replied to my Ticket #5129101, only to tell me there is "no update" and no ETA from the Dev Team for a simple database purge. This is completely unacceptable.

You are holding my music hostage. If your system is this broken and your Dev Team cannot fix a simple database error in 3 weeks, you need to manually release my stuck ISRC immediately so I can take my music elsewhere. @DowntownHoldco, is this the standard of service you accept from your companies?

A scam Distributor pays you $5 for each song, and when your earnings increase, they close your account without any clear reason.

I have been trying to get the Soundrop customer service team to take down a release for over two years now.

Every time I actually speak to someone (which is once every few months/sometimes once per year), they say that they will issue the takedown notice. Well, they have been saying and (allegedly) doing this for years and nothing has happened. It's pretty wild that they can hold someone's art hostage like this and not actually address the concern - especially after an artist trusts them and their distribution processes with their art itself. Not cool at all.

They don't listen when you tell them something and they certainly don't answer your questions. They just repeat the same thing over and over again and say "it looks like this has been resolved". Well, it definitely hasn't been and I've been telling them that. No acknowledgement.

I've worked in customer service my whole life and this is truly some of the worse I've experienced - and I used to work in the airline industry. Let that sink in! 😅

They blocked my account and I still owe them money. I kindly asked them to send me my payment but they keep refusing sending it. Don't you ever create an account here. It is unprofessional

They have made customer service unreachable, which i assume is unlawful. Customers now have NOW WAY to contact the company. I am sure this is going to lead to a lot of legal issues for Soundrop...

The worst can happen. The website is broken; nothing works, and the load time is two minutes. Support—absent. I submitted the payment and tax information in November; however, there has been no review and no payments since. Awful! Stay away!

Bon produit, le desing est top,
une équipe réactive aux mail et aux soucis de colis.
Je recommande, pour un petit cadeau original

No payment this month. And for my question last time, it was 1 year ago, still no reply.

ça fait 6 mois que j'essaye de supprimer un morceau de leur distribution, il n'y a aucun humain derrière. Je pense que l'entreprise n'existe pas vraiment et qu'il soustraite, a fuir vous n'aurez jamais une seule réponse de leur part.

I finally got a response back to my ticket a year later. I contacted them about issues with my YouTube upload, I then sent a few more queries regarding how I can add that to my own YouTube account. This query was sent round early December 2024, it’s 2025 and I got a response back on the 16th December 2025, yes a WHOLE YEAR LATER! I’m now with Distro Kid as the support here is terrible and terrible is an understatement. I have earned money from my songs but due to the lack of support and my lack of faith in the company I’m going to have to classify all earnings as a loss and a waste of my time. The company is a waste of space, don’t open a business you don’t give any care about. If you don’t want to provide support for a service you provide what’s the point of being a business owner? Ooh wait I know to be rich and to continue stealing money from the poor and if you are the owner of Soundrop and you’re poor how, my tip is permanently close the business or fix up yourself so that your app can flourish. You have more bad reviews than good. It took a whole year to get a response, a whole year! Highly recommend Distrokid, I swapped 2 months ago as staying with Soundrop was as pointless as listening to a man unnecessarily mansplain things

Soundr has gotten WAY better after they upped the prices to 5$ pr. release! Ive released about 20 covers since then, and they are now super fast and reliable. Seams like Soundr is back!! That said, customer support is still not really there, hence the 4stars and not 5.

It seemed like a good deal for an underground DIY band like ours to only pay the first $20 we would make on the streaming platforms to Soundrop. For the first release all went well. Now, three years later, we got some unpleasant surprises.

First off, they suddenly charge $4,99 per track to be distributed additional to the $20 your already give them. They never announced that in any way. Second, our artwork got blocked because of a fictional, not even functioning tiny QR-code. This caused us to miss our communicated release date. The third one is even more ridiculous. Somehow Soundrop deemed our original exclusive unique tracks wich do not contain any samples or parts that we did not create or write ourselves uneligible for the Facebook/Instagram library. It is impossible to appeal or undo that judgement.

Trying to get these issues resolved proves to be futile. The costumer service is simply unexistant. After long search, I found the well hidden possibility to "make a request", but weeks after making it, it remeains unanswered. We will not be using Soundrop anymore and strongly advice any other artist to do the same.

And the day, when my acapella songs and original electronic songs ( human input done, as humming was the basic melody ) also will be honoured, that day I will be the happiest ! Anyway, thank you for the changes you made in the last couple of Months , website is speedy and thanks for your work and detailed info - it makes me very happy - Evita .

My release date has pass for long and yet my song is not out yet and you people dont even reply emails, is that how you treat your client after increasing your payment  

Servizio di gran lunga peggiorato, e nonostante questo, a differenza di prima, si paga 4,99 $ per ogni traccia. Piattaforma di difficile utilizzo, per niente intuitiva.

I have had 17 albums released with this company I was with it way before it became Soundrop. It is so disappointing that they now have zero customer service they don't care about you, they won't reply back to anything. I have now switched to another company that has great customer service and will be spending my money with them instead. Don't waste your time.

Soundrop is a scam company, their founders are thief. I paid for the product but didn't get the service, I submitted a track 2 months ago, they say they release content in 5-7 days but it's false. Don't release your music with soundrop. After 2 months now they are telling me the cover song got refusal for releasing and for that they have closed my account. Also my other songs which was in the soundrop account was taken down too. I had 17 tracks, and a lot of cash which I couldn't withdraw from their account.

Just choose any other provider but not Soundrop, their founders are thief, frauds and scammer. They don't have any team just that one guy sitting there and doing scam.

I’ve waited 25 days for my release to go live on Spotify via Soundrop. I followed all the steps, paid the fee, and received nothing but AI replies.

Ticket #4898131 has been open for weeks and I haven’t heard from a real person.
This is extremely unprofessional, and I’m now considering switching to another distributor.

Terribile peggioramento.

Il servizio anni fa era accettabile ma ora è decisamente peggiorato. Non pubblicano il mio brano da un mese e nessuno risponde. Pessimo.

Das ist der unseriöseste Distributor, den ich je erlebt habe. Es ist eine absolute Unverschämtheit, dass man einerseits für jeden Release bezahlen und zusätzlich 15 % der Einnahmen abgeben muss – und dafür dann so einen miserablen Service erhält. Laut eigenen Angaben sollte die Verarbeitungszeit maximal zehn Werktage dauern, doch mein Song hängt nun seit fast einem Monat fest. Der Kundenservice ist praktisch nicht existent: Zuerst landet man bei einem Chatbot, der „Lösungen“ vorschlägt, die es auf der Plattform überhaupt nicht gibt – also schlicht halluziniert. Nachdem ich das bemängelt habe, hieß es, meine Anfrage würde an den Support weitergeleitet. Doch von dort kommt seit Tagen keinerlei Antwort. Mein Release ist nach wie vor ausstehend. Für mich ist das ein extrem unseriöser Dienstleister. Ich rate dringend davon ab, Soundrop zu nutzen.