Articture Omdömen 

I ordered a set of 3 canvas art prints from Articture after previously being happy with bedding I purchased through the same website. What I received looked like a very poor recreation of the image of the art on the website. The image on the website had large colour blocks with chunky brush strokes, whereas the product received looked more like paint blotted on a page with tissue paper (or like paper mache). Also, the website had one of 3 panels with a gorgeous teal colour but the product I received was very much blue. I returned the three prints, but had to pay for shipping ($16.65) and they charged a ($25.39) restocking fee. I had also been charged an international transaction fee by my bank because the company is USA merchant ($15.23) so, all up, the experience of finding out the art they sell looks nothing like what is advertised cost me a total of $57.27.

The product, an artwork in a wooden frame, that was delivered was completely broken and unusable. It was damaged during transport. Unfortunately, customer service left a lot to be desired, they provided a full refund after some discussion, but their tone and mannerisms lacked any empathy or understanding. Perhaps it was a language difference, but I will NOT be buying from their site again.

Très déçu sur le format sur l’image
Pas de grandeur donne l’idée d’un cadre 8x10 mais en réalité 4x6 !!!
Et très dispendieux pour ce que j’ai reçu. Commander 1 fev 23 reçu le 3 avril!

I purchased several products here at Articture. Although some arrived late, all were perfectly in good shape. Definitely worth the wait!

I was looking for a tableware that matches my plates because I want a unique but with quality and I cane accross with articture it’s nit pricey and and it looks pretty, I don’t have any problem with the delivery and when I receive it I am really happy with the product it is really worth it.

Purchased a halo light for $299. After less than two years it doesnt want to turn on anymore. Really poor quality from china. For that price i would expect it to last at least 5 years. Warranty is only 1 years so they didnt want to replace it. Dont buy from Articture, its overpriced poor quality goods.

I've purchased a couple of products from Articture. A couple of unique mugs and what looks like a decorative green and gold tray. Love!

Ordered a lamp in December, and it would not light up. Was supposed to have many colors, but it couldn't even do plain white light, let alone other colors.

Contacted their customer support, supposedly had a replacement on its way in January, but it never came. Tracking page shows that it still hasn't shipped out. They said they'd "escalate" it and get back to me, but that was a month ago. Now they just ignore my e-mails. 2.5 months have passed since the order and I think I'll just have to do a credit card chargeback.

Finally received item ordered after many weeks, only after threatening to dispute the purchase through PayPal. The item is everything bad you would associate with “Made in China”. Cheap, cheap, cheap. Paid almost $200 for an item worth…maybe…$20? Might try to return, but they seem to be pretty bad in this regard as well.

I ordered two food stands November 18, hoping to have them for Christmas. Seems they never shipped so I asked for a refund but was told that is not possible. I received two small wooden plates, not stands. Was told January 18 the original order was being fulfilled again and sent out. Now February 22 and nothing. I just keep getting a templated response "Thank you for reaching out to us with your concern. I'm sorry that your order hasn't arrived yet. I will check with my warehouse and get back to you as soon as I have an update..." Meanwhile I am asked to rate the products received but ... I haven't received them. I think Articture has beautiful looking things but isn't a good company to deal with in my experience. I am chalking this up to a slightly expensive learning experience.

When I ordered a $98 desk lamp, I expected premium quality. Instead, I received a mediocre lamp with a unit price of $18. To make matters worse, Articture forces customers to pay the cost of return shipping and they only issue partial refunds. I would categorize this site as a scam.

I made an order on their website in August 2022 and it never arrived (ORDER #97735). I emailed them and they asked me to fill out a claim for the shipping company. I asked them to refund my money and they have not done so yet! Its been 6 months!

Customer service, products, sale pricing.

The marble accent with gold rim bowls I ordered came quickly and are truely outstanding and beautiful! Definitely plan on ordering more from this store very soon.

I purchase the Astronaut Starry nite projector I am very pleased I turn it on every
Night with the 45 minute timer and I am asleep before the timer goes. The quality and images are amazing had no problem with delivery or ordering if I was able to add pictures I am sure you would order for yourself or any star gazers in your family

After seeing a bird lamp I'd had my eye on come up for sale I decided to bite the bullet and order one, despite mixed reviews online about the company and the goods appearing to come from overseas. I must admit that I didn't get either the product or any communication from the company for 5 weeks. However, when l finally contacted them their reply was swift and the product arrived two days later. The lamp is beautiful and I'm very happy with it.

I'd give them a zero if I could, for customer service, the product I purchased (a wireless charging-station lamp) would get a two or three.

The lamp was a gift; it buzzes when in use in such a way that gave my dad headaches, the dimmest setting is pretty dark, and it's way bigger than the company's website image. So, I emailed them to help me process a return because it's really hard to find how on their website, first red-flag. After FIVE emails, I can't return it. First, it was: Let us help you fix your lamp. Fix their bad product?! Then it was: keep it, but let's help you find something else, in addition. Next, it's: sure you can return it, if you have all the protective plastic covers and original boxing and it's packed in a way we like. But, no, it was a gift at Christmas so no on your boxing and, here's the real catch - you have to take the protective plastic off for the thing to work!! So how can you try it and use it if you kept those on? No answer. Then it was, ok send it back and we'll inspect if we think it's ok to return. I ask, well if you don't think so do you send it back to me so I can sell it or donate or anything? Them: no. They keep the product and my money, but we'll escalate your question...two weeks later and nothing.

All of this comes out piece by piece after wasting everyone's time with six rounds of emails back and forth. Their products aren't cheap, but the quality might be (at least what I ordered) and their customer service sure is. It's a lot of money I'm losing, and still will spend again to get the right product somewhere else. Only shop with this company if you're 100% sure that you want whatever they send you.

Before buying, search the name of the device on Google, you'll find that the orginal devices are sold by Amazon and other websites in 1/5 of the price that this scammer website ( Articture) is selling.
Their company is in India and is operated by god only knows who.

SCAM Alert
I bought a "smart sound machine" from this website, and paid $300.
Paid extra for fast delivery, but it took 2 months to be delivered.
After it was delivered, I realized how flimsy and fake it looks, so I looked for the original device and realized the original is being sold at the price of $70 on Amazon.

I am surprised by the various negative reviews as they differ from my recent experience. I purchased 2 sets of cutlery from them last year, it arrived as it should and has been great. Unfortunately the colour has faded (assume from using the dishwasher). I contacted the company and despite my order being 12mths ago they offered to send a further set to me. They were quick in their responses by email and provided a positive resolution. Fingers crossed the replacements turn up but so far so good.