I ordered 2 Tablets on 3/14/2026. It has been 3 weeks and still haven’t received them. I tried to email customer service support and they send me a generic AI response. Customer Service is horrible wi... Se mer
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Pretty much they scammed me. They scammed everyone. Purchased a couch and they charged my account double. The website is lumenpick.com They don't have an address or a phone number. I emailed them t... Se mer
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I ordered a TV on flash sale in February. The 23rd and I still have not received my order. And getting in contact with this place is impossible. It's emails that don't get delivered. And then somehow,... Se mer
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I ordered a couple table lamps that were delivered appropriately. However they didn't really match the space and I went to return the items. I understood that returns were not included, however the re... Se mer
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Lumens is North America’s premier destination for modern lighting, furniture and décor, serving trade and contract professionals as well as consumers. We travel the world to source from 420+ global design brands, curating a product assortment that features iconic designs as well as the latest in contemporary interior décor, including exclusive pieces that can’t be found anywhere else. The Lumens mission to inspire and connect the world with good design has led the company to be a pioneer of innovation, delivering a best-in-class customer experience through our website, editorial content, customer support teams, dedicated trade program and print publications. Our US-based design experts and product specialists, with professional certifications and decades of combined interior design knowledge, are ready to help you over the phone, email or online chat. Welcome to Lumens
Kontaktuppgifter
K Street 2028, 95811, Sacramento, USA
- lumens.com
1,5
Mycket dålig
148 omdömen
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Pretty much they scammed me
Pretty much they scammed me. They scammed everyone. Purchased a couch and they charged my account double. The website is lumenpick.com
They don't have an address or a phone number. I emailed them to cancel my order but of course they ignored me and charged my account and never shipped anything. And yes, it was a link that I clicked on from tiktok. Never again!
1 april 2026
Omdöme utan inbjudan
Svar från Lumens
Hello Starlem,
Thank you for your message.
I understand how frustrating it can be when you’re trying to resolve an issue and reach the wrong company. It appears your concern is related to lumenpick.com, our web address is lumens.com. There are several companies with similar names, so this may have been intended for a different business.
If you have any questions, we’re happy to help.
Best Wishes,
Kate
Lumens Customer Service
I ordered a TV on flash sale in…
I ordered a TV on flash sale in February. The 23rd and I still have not received my order. And getting in contact with this place is impossible. It's emails that don't get delivered. And then somehow, or another, I get halfway response. And I still have not gotten my product.
23 februari 2026
Omdöme utan inbjudan
Svar från Lumens
Hello Marshelle,
Thank you for your message.
I understand how frustrating it can be when you’re trying to resolve an issue and reach the wrong company. It appears your concern is related to a TV purchase. We specialize in lighting fixtures, home décor, and furniture, and do not sell televisions. There are several companies with similar names, so this may have been intended for a different business.
If you have any questions or need assistance with an order in these categories, we’re happy to help.
Best Wishes,
Kate
Lumens Customer Service
I ordered 2 Tablets on 3/14/2026
I ordered 2 Tablets on 3/14/2026. It has been 3 weeks and still haven’t received them. I tried to email customer service support and they send me a generic AI response. Customer Service is horrible with no response from anyone regarding my order. It gave me a generic tracking on their site that said the order was retrieved by the carrier, but didn’t list carrier or tracking number. Very shady! Buyer Beware! I will never order anything from Lumens again!
13 mars 2026
Omdöme utan inbjudan
Svar från Lumens
Hello,
Thank you for your message.
I understand how frustrating it can be when you’re trying to resolve an issue and reach the wrong company. It appears your concern is related to a tablet purchase. We specialize in lighting fixtures, home décor, and furniture, and do not sell computer equipment. There are several companies with similar names, so this may have been intended for a different business.
If you have any questions or need assistance with an order in these categories, we’re happy to help.
Best Wishes,
Kate
Lumens Customer Service
Lumenlights stole my money
Lumenlights stole my money, did not deliver the product do not use this scamming company
10 mars 2026
Omdöme utan inbjudan
Svar från Lumens
We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further
Best Wishes
Kate
Lumens Customer Experience
Damaged shipping and no response from…
Tried reaching out to customer service twice and no response.
The light was delivered in the manufacturer's box only, with no outer box for protection or padding inside the box. The box was very crushed and partially open because it had only been secured with one piece of tape. I would expect a lighting company to take more care in packing and shipping their products.
Parts may be missing, lamp may have internal damage -- it clearly was very banged up in transit. I don't want to test its functionality because I don't want it to be considered as having been "installed" per the return policy.
I can initiate a refund from the order, but the return policy also indicates that "refunds will not be issued for items that are damaged due to improper return packaging." I don't think I should be expected to return the item with better care than it was sent to me. But I don't want to risk not getting a refund if I send it back.
First attempt to contact customer service generated auto-reply that said they would get back to me in one day, but it has been a week. Tried again and no response whatsoever.
6 mars 2026
Omdöme utan inbjudan
Svar från Lumens
Hello Kristen,
Thank you for your feedback. We appreciate you bringing this to our attention and sincerely apologize for your experience. While your request came in on a Saturday when our Trade Customer Service team is unavailable, it should have been followed up on the next business day. We regret that this did not happen and are reviewing our processes to ensure requests are properly assigned moving forward.
Thank you for your patience. The note regarding refunds for items damaged due to improper return packaging does not apply here, as the damage happened prior to delivery. We apologize for any confusion this may have caused. Your replacement is in process, and you can expect to hear from our team within a day or so.
If you have any questions or concerns, please feel free to reach out. We're happy to help.
Best Wishes
Kate
Customer Service
TWO CANCELLED ITEMS - no explanation
TWO CANCELLED ITEMS, no explanation
I jumped on an “unboxed” clearance sale and bought and lamp and chair, final sale. One week later, I received a note that the items were unavailable with no explanation. Customer service says maybe someone clicked on (two wildly different items) at the same time. But really - a point of sale error should result in a more immediate message to me, not one week later. And I do not trust that a lamp and unrelated chair were clicked on within minutes of the sale, right before I clicked “buy.”
Have been a Lumens customer for years- my home and yard are filled with chairs, couches, tables and lighting I had shipped up to Northern California because I liked their stuff so much. I had my architect open an account so we could use them during a remodel last year.
But I will never use them again. This weird incident and ridiculous explanation makes no sense, so now I do not trust them.
Another strange thing is that I have a tracking update for the chair AND the lamp, although I have received 5 emails just today about how the orders have been cancelled.
11 mars 2026
Omdöme utan inbjudan
Svar från Lumens
Hi Ann,
Thank you for your feedback. We appreciate the opportunity to improve our customer service and sincerely apologize for your experience.
Open Box items are offered at a significant discount and tend to sell out very quickly. In most cases, once an item is purchased, our system immediately updates the inventory so the item can no longer be ordered once it sells out.
Occasionally, an order may be delayed in the system due to an issue such as billing verification or an address error. When this happens, it can briefly allow additional orders to enter the system before the inventory fully updates. Unfortunately, when the delayed order resumes processing, it may cause the item to appear oversold.
Because the item has already sold out, we had to cancel the order. We sincerely apologize for the inconvenience and understand how disappointing this can be.
As a gesture of apology for your experience, we are sending you a gift certificate.
Please feel free to reach out anytime, we're always happy to help.
Best Wishes,
Kate
Customer Experience
Cheap plastic rubbish totally unlike…
Cheap plastic rubbish totally unlike the website. Avoid these scammers.
28 februari 2026
Omdöme utan inbjudan
Svar från Lumens
Hello Josef,
We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further.
Thank you for your understanding, and we look forward to helping you!
Best regards,
Kate
Lumen's Customer Service
Lumens doesn’t honor price match!
This review isn't about the product itself, but rather my experience with Lumens, a company that misled its clients by guaranteeing a price match but ultimately failed to honor it. I sent multiple emails, provided a link to a competitor's website, and submitted a screenshot showing the same item at a lower price. Unfortunately, they completely ignored my efforts.
Had I known I would be treated this way, I would have purchased the item from another retailer at the lower price. I initially trusted Lumens to uphold their price match promise. It's disappointing and frustrating. They should remove this guarantee from their website and stop misleading customers!
6 februari 2026
Omdöme utan inbjudan
Svar från Lumens
Good morning, Liudmyla,
We appreciate your feedback. After reviewing the information, we noted that the price listed on the site you provided was higher than the price you received with the 10% discount we applied.
The price match you referenced was $270.54, while the final price you paid was $252, which is already lower than the competitor’s price..
Best Wishes,
Kate
Lumens Customer Experience
Incompentent or shady (maybe both)
I placed an order for two lamps on 11/25/25, but then found out they were backordered. I called on 11/29/2025 and asked to cancel the order, and I was told it would be canceled and I'd receive confirmation in 3-5 days. But on 12/9/25, I received an email with a shipping date—so I emailed Lumens and again requested the return. They replied that it was too late to cancel the order, but they'd set up a free return. After receiving the item, I emailed on 12/21/2025 to request a return label. A Lumens rep told me I'd receive the label in 24-28 hours. It hadn't arrived by 1/11/2026, so I emailed again, and the label was provided that day. I shipped back the items on 1/31/2026, and they were signed for at the warehouse on 2/4/2026. I didn't receive a confirmation of the return or a refund. I emailed on 2/14/2026 to request both, and I have yet to receive any sort of reply from Lumens.
UPDATE: Lumens response to this review is COMPLETELY UNTRUE. It is now March 10th, and I still haven't received a refund. I called on March 2nd and talked to a rep, and he told me that the refund wasn't processed because it was marked as canceled in their system. He said he reached out to the accounting department, and I would receive a refund in three to five business days, but I still have not received it yet.
24 november 2025
Omdöme utan inbjudan
Svar från Lumens
Good morning, Jennifer.
Thank you for your feedback. We truly appreciate you taking the time to share your experience, as it helps us continue to improve our service. We understand your frustration and sincerely apologize for the inconvenience this situation has caused.
It appears there was a system error that prevented your cancellation from being processed. We have identified the issue and have since corrected the problem.
Regarding your refund, the return order was closed after the chargeback was filed with your credit card company. The funds have been returned to your card issuer, and you will see the credit once they complete the chargeback process.
Once again, we sincerely apologize for the frustration and inconvenience this situation has caused.
Best Wishes,
Kate
Customer Experience
I don't usually write negative reviews
I don't usually write negative reviews, but I feel obligated to save other customers time and frustration.
I purchased the Componibili round modular stacking unit order #3177780 on 11/28/2025. My account was charged in full and a shipping label was created 12/4/2025, but UPS never received the item and it was later deemed lost after numerous calls to customer service and not to mention I was disconnected several times. I was told I could either wait for it to be located or receive a replacement. Waiting indefinitely for a "lost" package made no sense, so I chose the replacement.
I received an email stating the replacement wouldn't ship until around 2/23/2026-nearly three months after my original purchase. At that point, I called to cancel the order and requested a full refund.
I received confirmation that the cancellation was successful, yet I still have not received my refund. My account was charged on 12/4/2025, and as of today, 1/30/2026-nearly two months later-there has been no resolution. This is despite multiple follow-ups and notifying the company I would initiate a chargeback with my bank if I don't receive a refund in a timely manner with my last phone call on 1/10/2026.
I ultimately had to file a claim with my bank. I also ordered the same product from another company and received it as promised over two weeks ago.
This experience reflects the extremely poor logistics, communication, and customer service. I would not recommend ordering from this company.
27 november 2025
Omdöme utan inbjudan
Svar från Lumens
Good Morning Nicki,
Thank you for your feedback — we truly appreciate you taking the time to share your experience, as it helps us continue improving our service. We understand your frustration and sincerely apologize for the inconvenience this has caused.
We confirmed that your original order was lost in transit and created a replacement order for you. Since most of our items ship directly from the manufacturer, the delivery date provided was based on their timeline. Unfortunately, we did miss a step in initiating your cancellation and refund, and we sincerely apologize for that oversight. We’ve now expedited the process, and you should see the refund within the next few days.
Once again, we’re very sorry for your experience and appreciate your patience.
Best Wishes,
Kate
Lumens Customer Experience
Awful
Awful. Cannot track my order, have to speak through the chat bots. Anytime I have sent formal emails, no response. Ordered in August and now set to ship in February (they have pushed back the shipment every month). They claim even if it said in stock, that they cannot guarantee that. Had to change shipment addresses due to the wait being so long we have a different address... well now we get a random call from a shipment broker overseas saying something is being sent to us at the old address. The order, on a different date than Lumens said. Seems like they have no connection to anything that is then shipped to customers, as I asked and they said there was nothing they can do but send the company an email then maybe I pray to get an email response back. What a mess.
Oh and on a $20,000 order, they only offered me $300 off for the trouble after months of begging......
27 januari 2026
Omdöme utan inbjudan
Svar från Lumens
Good Morning Natalie,
Thank you so much for your feedback — we truly appreciate you taking the time to share your experience, as it helps us continue improving our service. We understand your frustration and sincerely apologize for the inconvenience this has caused.
The address had been updated on both the sales order and purchase order, and we’ve also notified the warehouse that will receive your shipment once it clears customs. This updated address will appear on the bill of lading used by the freight carrier to deliver your Jamaica Swivel Stools.
We apologize for the shipping date discrepancy you noticed. The shipping agent likely referenced the date the order left the warehouse in Spain, while our system reflects the expected departure date from the U.S. warehouse. We’ve experienced some delays with several overseas manufacturers due to supply chain issues, and because this was a large order, it may have taken additional time to receive all necessary components.
Again, we’re very sorry for the delays and truly hope you enjoy your stools for many years to come.
Best Wishes,
Kate
Lumens Customer Experience
Great experience
Beautiful lighting and arrived as expected. When I changed my mind about the size of the sconces, customer service rep was very friendly and helpful in getting the first set exchanged. Would order from here again.
23 januari 2026
Omdöme utan inbjudan
Svar från Lumens
Hi Angie,
Thank you for your feedback. We hope you enjoy your lights for years to come.
Best Wishes,
Kate
Customer Experience
This is a very misleading company
This company is based in Holland and everything is shipped from china. This was not clear on the website and I am now waiting for a light to turn up. I have tracking numbers that do t work and I gets messages that it’s on its way but no idea when. I have been waiting 3 weeks for a light that has not shown up with no help from there customer service. They just send automated messages. I have also been charged in £ when the price was quoted in euros so more exspensive.
21 januari 2026
Omdöme utan inbjudan
Svar från Lumens
Good Morning, Tony
We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided.
We’d like to clarify a few things. Lumens is a U.S.-based company located in Sacramento, California, and all transactions are processed exclusively in U.S. dollars.
When you have a moment, please share your email address or order number so we can assist you further
Best Wishes
Kate
Lumens Customer Experience
Total scam trying to get my money bk now
Total scam trying to get my money bk now . Kids gym ordered ages ago
1 december 2025
Omdöme utan inbjudan
Svar från Lumens
Good Morning, Gail
We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided.
We noticed that the phone number provided has a country code outside of the United States. We are a design and lighting company that operates exclusively within the U.S.
When you have a moment, please share your email address or order number so we can assist you further
Best Wishes
Kate
Lumens Customer Experience
Hi again, Gail.
I’m afraid we don’t sell children’s gym sets. I did some searching online to see if there might be another company with a similar name to ours and possible contact information, but unfortunately I wasn’t able to find a match.
I truly hope you’re able to connect with the correct company and get this resolved.
Best Wishes,
Kate
Lumens Customer Experience
Overcharge and poor customer service
The headlight finally arrived and it seems to work. That said, I am not happy for I was charged a warranty product fee of $4.99 that I did not authorized. I sent an email asking for the refund right away and I got a bot response totally ignoring my request. I called two of the toll free numbers that are not being answered. Too much aggravation. Just find a similar light from another company.
16 december 2025
Omdöme utan inbjudan
Svar från Lumens
We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further
Best Wishes
Kate
Lumens Customer Experience
Crazy Inflated Return Shipping Costs
I ordered a couple table lamps that were delivered appropriately. However they didn't really match the space and I went to return the items. I understood that returns were not included, however the return shipping fees that lumens charges are insanely inflated. They are double what it would be to ship the item on your own which I find to be incredibly deceptive.
29 november 2025
Omdöme utan inbjudan
Svar från Lumens
Hello Adam,
Thank you for your feedback. We truly appreciate you taking the time to share your experience with us, as it helps us continuously improve our service. We understand your frustration and sincerely apologize for any inconvenience this has caused.
We recently identified an issue with the return shipping calculation for returns generated through our website. We’ve recalculated your return shipping and have emailed you an updated receipt. We sincerely apologize for the error and appreciate your understanding.
Best Wishes
Kate
Customer Experience
Outrageous Shipping Fees
I purchased 2 small vanity lights and was unhappy with the quality of the products. They charged me $100 in shipping fees.
22 december 2025
Omdöme utan inbjudan
Svar från Lumens
Hi Paul,
Thank you for your feedback. We truly appreciate you taking the time to share your experience with us, as it helps us continuously improve our service. We understand your frustration and sincerely apologize for any inconvenience this has caused.
We recently identified an issue with the return shipping calculation for returns generated through our website. We’ve recalculated your return shipping and have emailed you an updated receipt. We sincerely apologize for the error and appreciate your understanding.
Best Wishes
Kate
Customer Experience
Zeer vriendelijk en professioneel.
20 december 2025
Omdöme utan inbjudan
Svar från Lumens
Thank you for your feedback
Best Wishes
Kate
Customer Experience
Good Support
Helped me resolve an issue with my lights (I mistakenly threw away parts) and they got me in touch with the right people who could send the replacement parts.
19 december 2025
Omdöme utan inbjudan
Svar från Lumens
Hi Sean,
Thank you for your feedback. We hope you enjoy your lights for years to come.
Best Wishes,
Kate
Customer Experience
$150 for a return label to return a…
$150 for a return label to return a $150 light. Total SCAM!
18 december 2025
Omdöme utan inbjudan
Svar från Lumens
Hi Stacy,
Thank you for your feedback. We truly appreciate you taking the time to share your experience with us, as it helps us continuously improve our service. We understand your frustration and sincerely apologize for any inconvenience this has caused.
We recently identified an issue with the return shipping calculation for returns generated through our website. We’ve recalculated your return shipping and have emailed you an updated receipt. We sincerely apologize for the error and appreciate your understanding.
Best Wishes
Kate
Customer Experience
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