Articture Omdömen 

Update: STILL no movement or response from Articure. I had to tell my CC company to issue a chargeback as there is no solution for this order that was placed in NOV of 2023, and customer service only replied with "they're checking with their warehouse or management" but never replied after. I still have the order tracking going on for more than two months now.

I ordered three lamps, and only two made it. After waiting more than a month (ordered Nov 25). I contacted customer support email and they have yet to do anything to assist in locating my missing shipment that has been waiting for USPS pickup. You can find many of these items else where that conduct legitimate operations. Beware and research before you click buy as most of these items have to get shipped from overseas. It took nearly two weeks for my other lamps to even ship. Not a good look for a company that makes itself out to be a luxury store.

I had some questions about wall panels and I spoke with Q. He was extremely helpful, answered all my questions, and put my order through. He made sure my panels arrived on time and I am really satisfied with the service and products! Thank you Q!

Ordered Nov 25 over $500 for a side table as a Xmas gift using ShopPay, first installment paid. Received tracking but FedEx said they never received package and that the seller canceled the shipment 1 Dec. Suspiciously the Articture website has a tracking map- NOT FEDEX- showing it went out for delivery in Rapid city and ‘could not be delivered’. B.S. FedEx has NO record or evidence of ever having received the package let alone attempting to deliver it. I have tried calling Articture several times and no one answers. It just refers you to email. Nothing has been resolved and i am going to have to do a chargeback on my C.C. Thank goodness I only paid one installment . DON’T BUY FROM THIS COMPANY. VERY DODGY, UNRELIABLE AND IMPOSSIBLE TO GET IN TOUCH WITH

Purchased a second product from Articture (leather wall panels) and again my entire experience was 1st rate. The product itself is extremely high quality, they came very nicely packaged and the service from my sales rep/customer service agent "Q" was outstanding. I highly recommend this company. Customer for life!

I purchased & installed the largest Quadra Tree Metal Wall Art. It is not only very impressive when on the wall but also easily installed and of high quality. It arrived perfectly due to the proper packaging.

Q the customer service rep was a pleasure to work with. I lost my remote for my moon light when I moved in 2020. Since they do not sell remotes individually Q arranged for a new moon light to be sent to me. Now that is extremely satisfying customer service.

Ordered a rabbit faux fur blanket based on website pictures because there were no dimensions stated.Turns out it’s huge in size and so heavy (was wondering why the shipping box weighed a ton), the only way to use it is maybe as a cover on king sized bed.Decided to initiate a return and guess what? It’s a 20% restocking fee (for a blanket?!?) AND customer pays for shipping charges to return to an unspecified location (charges not disclosed because of course it’s a lot based on the package weight!). Submitted a review and it’s still ‘in review’. Seems that they publish only five star reviews. Beware of all of the above when ordering from this website but I won’t in the future (and I’m stuck with the blanket I won’t use unless I move into a castle in the near future) :(

Cloud linen (2 sets)

I bought via articture not knowing it’s international shipping aka coming from outside of US. I sent them an anxious e-mail about cancelling. Customer service replied the next day informing the product is already shipped. So I held my breath.

Received products within 10 bs days. They’re perfect for me. The cloud linen has expensive, soft and silky feeling. I had been looking for bedsheets + duvet cover all over New York but this one from Articture tops all. Super pleased with my purchase.

Articture is an excellent company that I have ordered from over a few years. Their products are of excellent quality, have unique design & Articture has a responsive customer service team. Recently I ordered four different duvet bedding sets, 3 were Egyptian cotton. The cotton is the highest quality & the designs so unique that everyone one who sees them comments on their beauty.

I have performed a purchase in this online shop. After some weeks, I was persuaded via email to write a review about my purchase to receive a 40% voucher. I made my review in accordance to my experience and until now no voucher received. Although I have nothing wrong to appoint regarding the products ordered, I feel deceived. It is very disappointing the lack of honesty and worth to be shared.

We have ordered 2 x bedside table lamps, the money was deducted from the credit card, an order number was supplied butt no email confirmation was received of the order.
I have tracked my order on their webpage but it states both my order number and email address does not exist.
I have emailed them constantly with my reply.
Buyers BEWARE BEWARE BEWARE

Love their lights. Reasonably priced and relatively quick shipping. Excellent lights. The magnet light has good lighting when I use it at night. Good customer service and response.

I loved the stuff I got. The quality was good, and delivery was fast

SCAM - items don't exist, non existent customer service. I ordered in June 2023 and have been chasing my order ever since. Getting all kinds of answers, item not in stock, then 'we'll deliver direct from factory'. Impossible to get any direct customer service. Get email answers with no names on them. ZERO customer service. No-one ever updates me. Avoid. This website is a total scam
UPDATE: Since posting this review, Articture sent me the item which I appreciated but it took many, many emails, constant following up, constant questioning. No-one ever initiated an email to me, I had to constantly chase it. I really wanted this item so I didn't give up but I'm sure many people would! Thanks for sending the item, but please in future ensure your listings are accurate.

I recently purchased the Tree Moss Art from Articture, and I must say, it has exceeded all my expectations. As an avid nature enthusiast, I was seeking a way to bring the serenity of the outdoors into my home, and this art piece did just that, and more.

The craftsmanship of this artwork is impeccable. The delicate arrangement of the real tree moss creates a stunning 3D effect, making it look like a living, breathing piece of nature right on my wall. Each strand of moss is carefully preserved, ensuring that it maintains its vibrant green color and natural texture.

What I truly appreciate about this art piece is its sustainability. Knowing that the moss used is sustainably sourced and harvested in an eco-friendly manner makes me feel good about my purchase. It's great to support a company that cares about our planet while providing such a unique and beautiful product.

My experience with Articture was amazing.They specialize in crafting custom wood panels, which naturally meant longer lead times for my order. However, their team did a great job in keep me up to date on my order and the final product was better than I expected. Without a doubt, I highly recommend Articture for their top-notch craftsmanship and customer service!

I made an order for utensils - France Set and I love it. As I'm working in sales I can say that Articture has good marketing which is directed to customers. The company kept in touch with me until I got my purchase and it arrived faster than I expected it. Utensils are used a couple of times and the value of quality is really good.

I am absolutely disgusted by this company. I ordered a lamp which was never sent. After sending multiple emails asking when it would be delivered, I get a response saying they will give me a 10% refund and still no estimated date of delivery. When I responded saying I needed a delivery date they emailed and said the item was out of stock (even though it is still being advertised on their website) and would I like a different item instead. I said I would NOT like a different item and would like a refund. The company ignored me. I again asked for a refund and they have continued to ignore me. I will now need to go through my bank to claim this. I have never left a negative review before but I am absolutely disgusted that this company has stolen my money. Please do not purchase from them!

Update: after leaving negative reviews, a refund was finally offered. How disappointing that I wasted so much time on this case. Response rates are horrible. Disappointing that you only paid attention once I started leaving negative reviews.

I bought the Sleek Floor Lamp from Articture almost as an act of despair, as I'd tried any number and all were flimsy and unreliable. This one however is fabulous! Quite apart from the sturdy and elegant design, it is also beautifully made. And this is before we get onto the remote control with its numerous light qualities. I simply cannot recommend this light highly enough!

Zwei Produkte bestellt, eines davon wich von der Beschreibung minimal ab (Logo auf der Oberseite des Produktes), für den Zweck aber gut verwendbar.
Weiteres Produkt (Lampe) im Verhältnis zum Preis von mangelhafter Qualität, daher nach Absprache zurückgesandt. 2 Monate später keine Rückerstattung, obwohl dies abgesprochen war.
Vorsicht: Ich habe zu einem Produkt eine Rezension geschrieben, die auf der Website nicht veröffentlicht wurde (mehrere Versuche, unterschiedliche Texte und unterschiedlich viele Sterne). Bei mir ist daher der Eindruck entstanden, dass die Rezensionen nicht von Kunden kommen.