arte-antwerp.comOmdömen 

They are very nice shirts at first sight. Then you order such a shirt. I normally have size S and sometimes XS. To be sure, I only took XS. Once the shirt arrived, I tried it on immediately. The shirt turns out to be way too wide. The sleeves also look very strange. It seems to be more like a size XL / L in terms of width. Unfortunately, the tag of the shirt really does indicate XS, so that will be correct. The fit is very poor for a shirt of €65,-. Nothing is tailored, it is just a kind of square shirt. In short, a total mistake.

Ordered a shirt, and shop pay pushed through the wrong address - I only saw this once I checked out. Usually not a big error.

I contacted customer support to ask them to change the address. They said they couldn't and 'sorry for the inconvenience'. I told them I lived 200 miles from that old address, could they please contact the courier and let them know. 'No, sorry for the inconvenience.'

I asked to cancel the order (it was still processing). 'No, sorry for the inconvenience'.

£100 down the drain - I would avoid Arte.

Love the brand, the quality and design is unmatched. I wanted to put a review because of all the bad credit it seems to get, which is strange to hear because I order regularly from the brand and never experienced issues. Would definitely recommend!

Un service client apparement disponible 7/7 ça fait 2 mail que j’envoie aucune réponse , j’ai même appeler aucune réponse , j’ai voulu renvoyer un colis il disait 1 semaine au paravant que j’avais jusqu’àu 11fevrier pour le renvoyer au final à partir du 1 février je pouvais plus envoyer ça avait expirer, une expérience désastreuse

Commande passée le 10 janvier 2024, supposée prise en charge par DPD le 11, débitée bien sûr, toujours pas reçue. Aucune réponse à date à mes 2 mails sur l'adresse support client, et impossible de les contacter par tél. J'espère malgré tout réussir à être remboursé

Order never received. No shipment tracking. No answer from Arte Customer Services despite several emails and payment made. Do not order, they just steal your money.

Jacket arrived with 2 broken fastening poppers.
Customer service non existant after 4 emails over a 1 month period.
Finally made an international call to get through.
No free returns, no apology, only a discount code added to my account.
Ordered some socks, heel tore open after 1 normal day.
No customer service / no free returns.
Absolutely awful. Cheap rubbish garments parading as a quality luxury brand. Avoid at all costs.

Never Buy from here. I bought a velvet jacket from this website for 265 euros, and when it arrived to my adress it did not fit me properly, therefore I retured the package as they described it on their website and sent it back. 1 month ago today they received my return package (I can see that because I bought tracking through my carrier). And yet no money has entered my bank account, even though it has been a month. I have tried to reach out to them via email multiple times but they never respond..... WORST online experience i have ever had. STILL waiting to receive my 265 euros!