Art.com Omdömen 

I ordered two framed prints. After three weeks with no shipping notice or other update, I called. I was lied to and told they were shipping the next day. After another week I called and the rep acknowleged that the previous rep had not told me the truth. I was told there was no way to verify when or even if an item was shipped. She offered to remove the shipping cost. Then I received an email saying I had to choose different frames than the ones I had originally ordered. After another week I received a notice that one of my items had been delivered, however it had not actually been delivered. I called 10 days later and was told that the item had been marked "shipped" in error, and that there was no information about the second item in my order. At this point it had been almost two months, and there was no way to get an accurate status of my order. I cancelled it. The reps were very polite, but they were unable to provide actual customer service. Terrible experience; there should be an option for zero stars.

Very fine craftsmanship. I love it

Shipping took over a month, and my item was supposed to come framed and didn't. Never purchasing from this site again.

Great selection of beach scenes and quick delivery.

Missed three delivery deadlines. Was told to cancel the order after the third deadline was missed. They went ahead and shipped the order anyway.

If delivery date is important, DO NOT do business with this company.

Great products, great quality. Used it many times.

But my last order took 1 month to come in. And only after multiple calls on my part did they get around to shipping it.

Exactly as pictured on the website… i’m pleased with my purchase

Much better packaged this time. A lot of care was put into the packaging. Much appreciate that only because in the past I have had issues with that, but not at all this time. Thank you!

We placed 2 orders on July 3rd, with a promised ship date of July 13. After 3 email requests for status, we finally received one order. While we love the picture, we have yet to see the 2nd piece. We paid over $600 and are very frustrated that we can't even be provided a status or update, especially given the amount paid. This would have been a 5 star review but we're still out $300 plus without the product or explanation.
*We received an "I'm sorry" but no update. FYI

When I ordered my artwork it was supposed to be ready in a week. It ended up taking a month. Customer service was not helpful. They had no real idea when the art would be ready. I was given two other ready dates that came and went. I had to escalate to Pam who was not helpful either. It seems there’s not enough communication between departments. She actually told me that people in production were not answering the phones. So she had no idea when the art would be ready.

Love! Beautiful picture!

The canvas came weeks late—with no warning and an ever-shifting explanation—and so unprofessionally framed that the text on the image, which was supposed to be visible, was partially obscured. I had to pay another framer to fix it. Art.com has customer service, where the answer changes each time despite the chat (which I think may truly not be a bot) displaying the same two “representatives” each time. “Syed” straight up lied to me on two separate conversations.

The framed print I got is beautiful. The only reason I didn't give 5 stars was because there was a lot of contradictory emails about the status/shipment of my order. At first it seemed the order didn't go thru at all, then when I straightened that out, the shipment was scheduled to arrive two weeks later than it actually came. At least that was a happy surprise. I would still order from them again. I love my Klimt giraffe!

The picture turned up quickly and in perfect condition

Love ordering giclee prints, picking mats and frames, and getting them delivered to my front door. Beautiful work, grest website, good prices.

The posters I ordered exceeded expectations. The paper feels and looks expensive. The colors are vibrant. The posters have received many compliments.
Best dorm room touch ever!

Besides the delay in shipping everything went great and I love my piece. You also made it tight with the delay by crediting my shipping. I’m very happy!

The items were packaged nicely and the art was more lovely than I expected. The only criticism was a delay in shipping. As a business owner, I understand there can be unexpected issues. I didn’t want to deduct a star and be unreasonable with my review. I wouldn’t hesitate to order from this fine company in the future.

Disappointed in the amount of time it took to receive our order -- well over a month. No direct communication about delays until WE reached out. Quality of the product is disappointing. While the pictures themselves are gorgeous, the wood mount is poor. Rough edges to the wood. Hanging apparatus attached at bad levels causing pictures to tilt several inches forward from the wall (given the weight of the pictures, this is a hazard). Worst of all, the laminate on the pictures is very poor and inconsistent. It looks like crinkled plastic wrap on 5 pictures, but mostly smooth on one? This was our first experience with the wood mount system so maybe we had wrong expectations. Regardless, this just isn't the quality we have come to know from Art.com. And we're frankly a little embarrassed to hang these pictures in our professional office.