ARC Consultants Ltd Omdömen 

175
•
TrustScore 5 av 5

4,9

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

If you need a professional who knows what his doing then you need to chose Alaur of ARC Consultants Ltd Kept me updated throughout from initial phone call though to the end with a follow up call af... Se mer

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Betygsatt 5 av 5 stjärnor

After checking the reviews, I contacted Alaur to survey the property I was planning to purchase. I was looking for professional advice, and he ticked all the boxes. His expertise and honest guidance s... Se mer

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Betygsatt 5 av 5 stjärnor

10/10. Looked online for top rated surveyors in the area and came across ARC. Thanks to Nahida for taking my initial enquiry and a huge thanks to Alaur for all the help you've given us. Will defini... Se mer

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Betygsatt 5 av 5 stjärnor

Fantastic service from start to finish. Alaur was professional, thorough and extremely helpful throughout the process. Everything was explained clearly, and all questions were answered promptly. Would... Se mer

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Företagsinformation

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ARC is a niche and independent practice of Chartered Building Professionals based in Leicester providing property advice to clients across Leicester, Wigston, Oadby, Blaby, Lutterworth, Market Harborough, Loughborough, Leicestershire villages and surrounding areas such as but not limited to - Northamptonshire, Coventry, Rugby, South Nottinghamshire. Our local knowledge means we understand common issues in properties across the area; from 1930s semis to modern developments. Independent & honest advice, and we are not a volume-driven surveying firm. That means - No pressure to upgrade unnecessarily. No generic reports. No call centres. Just straight forward, professional advice focused on helping you make the right decision. Our reputation is built on being dependable and providing transparent advice from our team who have over 25 years’ experience leading to a broad knowledge base of domestic dwellings. Our surveyors are experienced in compiling reports, defects assessments, assessing subsidence related damages etc. Our proactive approach is based on being forward thinking and devising innovative strategies, ensuring we deliver success for every client. ARC’s clients include, but not limited to, local authorities, private individuals, companies, insurers and adjusters. Homebuyer Surveys & Building Surveys When purchasing a new home, there are three types of surveys available on the market. ARC Consultants Ltd provides all levels of RICS HomeBuyer Surveys in Leicester, across Leicestershire and surrounding areas with quick turnaround and clear, thorough reports. clear advice, fast reports and no upselling. Subject to the level of report, we will provide you with a detailed, easy-to-understand HomeBuyer Report within 24–48 hours, plus a same-day call with your surveyor so you know exactly what you’re buying. Level 1 Homebuyer Survey Report (Formerly Condition Report) Level 2 Homebuyer Survey Report Level 3 Homebuyer Full Building Survey Report Why buyers choose ARC Consultants ✔ Reports delivered in 24–48 hours ✔ Same-day verbal summary after inspection ✔ Speak directly to your qualified surveyor ✔ No upselling or unnecessary recommendations ✔ Clear, jargon-free reports you can actually understand ✔ Post report support with a video call service FAQ - How long does a HomeBuyer survey take? Reports are typically delivered within 24–48 hours of inspection. Can I speak to the surveyor? Yes — we provide a same-day verbal summary and are happy to discuss the report. Do I need a Level 2 or Level 3 survey? We’ll advise you honestly based on the property, even if that means recommending a cheaper option. Insurance Claims At ARC we have many years working within the insurance industry and, as consultants, directly for insurers. This has led to us being experienced in understanding the processes involved in dealing with insurance reinstatements for all major perils including subsidence, fire, flood and escape of water. Contrary to popular beliefs, insurers are there to help affected homeowners with empathy, providing indemnity appropriately to the level of cover under the policy. Insurers will often utilise experienced and knowledgeable suppliers in order to reach that objective. Unfortunately, sometimes due to exceptional circumstances and/or differing opinions, further support could be required. The policyholder is often allowed to instruct an independent building surveyor to act on their behalf to provide the necessary support and oversight of the reinstatements. Under the terms of the home policy, the fees (often worded as “professional fees”) forming part of the claim. At ARC, we differ from claims assessors, who will want to involve their own suppliers which can then lead to protracted discussions and the associated unnecessary delays. We fully understand the challenges that can be faced for both the homeowner and the insurer, and in acknowledgement, we would only work alongside the insurer and their appointed suppliers, ensuring both parties are fully supported throughout the period of reinstatement. We find working with the appointed adjuster, their preferred surveyor and/or their approved panel contractor often provides the most optimum route. Subsidence can take place when the ground beneath your property’s foundation moves down, leading to the structure to move. Have you noticed tapering cracks diagonal in appearance? Have they appeared suddenly whether internally or externally? If you are unsure or suspect your property is suffering from subsidence, the cause of the damage will need to be identified and a report provided. Should subsidence be confirmed, this report can then be forwarded to your insurers for their further review, with a view to accepting a valid claim, subject to an applicable excess. The cost of the report would usually form part of the claim. Your insurers can then take the lead who will appoint various specialists (adjusters, site investigation team, mitigation team etc) who will manage the claim ensuring your property is made safe from continuous movement, along with the appropriate repairs. We have over 25 years experience dealing with properties suffering from subsidence, we therefore have the knowledge to guide you on the process.


Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

175 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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4,9

Alla omdömen

(175)

126 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Alaur was incredibly helpful

Alaur was incredibly helpful, knowledgeable, and supportive throughout every step of the process. If I am honest, he was even more helpful than my solicitor. I truly appreciated his guidance and would highly recommend him.

2 april 2026
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Svar från ARC Consultants Ltd

Thank you very much for your kind words. We aim to be as supportive as possible, so we're glad that came through on our approach

We wish you all the best

Betygsatt 5 av 5 stjärnor

Outstanding RICS Level 2 Survey Experience

I'd highly recommend Alaur. We instructed him for a RICS Level 2 Survey, and from start to finish he was fantastic to work with.

Extremely professional, organised, and responsive. He managed to carry out the survey earlier than scheduled, which was a great surprise.

His knowledge and attention to detail really stand out. The report itself was comprehensive and covered everything (and more). It’s clear he has many years of experience and genuinely takes pride in his work.

Communication was excellent throughout, via email, telephone, and a video call, where Alaur really took the time to walk me through everything in detail without rushing, which I really appreciated.

What made the biggest difference though, was how friendly and approachable Alaur was. He made it easy to ask candid questions and gave honest, knowledgeable advice without hesitation.

Overall, a brilliant service and absolutely worth the price!

25 mars 2026
Omdöme utan inbjudan
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Svar från ARC Consultants Ltd

Thank you very much for leaving your review! We really appreciate you taking the time to do this and we're really glad you were happy with our overall service.

It was a pleasure working with you and thanks again for the recommendation, it means a lot. If you ever need anything in the future, we're always here to help.

Betygsatt 5 av 5 stjärnor

Excellent job

Excellent job. Very responsive. Clear communications throughout process. Very professional. They were referred by a relative to us and we would recommend them too. Very pleased indeed.

23 mars 2026
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Svar från ARC Consultants Ltd

Many thanks for taking the time to leave your review, we really appreciate it.

We wish you all the best with the move

Betygsatt 5 av 5 stjärnor

⭐️⭐️⭐️⭐️⭐️

Alaur was brilliant from start to finish. He carried out our homebuyer survey quickly, professionally, and explained everything clearly. The report was thorough and really helped us feel confident with our purchase. Highly recommended!⭐️⭐️⭐️⭐️⭐️
Thank you again Alaur!!!

18 mars 2026
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Svar från ARC Consultants Ltd

Thanks so much for taking the time to leave your review.

We're really glad you were happy with us and really appreciate your kind words, thank you again

We're always here if you ever need anything! 🙌

Betygsatt 5 av 5 stjärnor

Would recommend

Alaur has been extremely helpful, the homebuyer report was thorough and clear. He explained everything clearly and has been prompt with all communication. Would definitely recommend.

10 mars 2026
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Svar från ARC Consultants Ltd

Thanks so much for the review, we're really glad you are happy with the report and it was no problem at all talking everything through with you.

Really appreciate the recommendation, and if you ever need anything else, just give us a shout

Betygsatt 5 av 5 stjärnor

Fantastic service from start to finish…

Fantastic service from start to finish with Arc consultants. Alaur was a breath of fresh air, delivered on everything he said he would and even sooner than the agreed timescales. He was on hand to discuss and explain feedback from our homebuyers survey and was clear and honest at all times. The survey itself felt very thorough and comprehensive with clear descriptions and photographs of the property that clearly evidenced his report. The price we paid for the survey was also very competitive. I'd recommend Arc to anyone!

14 mars 2026
Omdöme utan inbjudan
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Svar från ARC Consultants Ltd

Thank you so much for taking the time to leave this review.

We're really happy to hear you had a positive experience and it means a lot to know that everything felt transparent.

We really appreciate the recommendation too and if you ever need anything in the future, we're always here to help.

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service. Easy to book, pay for and arrange a date.

The surveyor complete the survey on time and was very efficient. Report issued within 48 hours.

Really great service

10 mars 2026
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Svar från ARC Consultants Ltd

Thank you so much for the great review, we're really happy with the overall service.

Really appreciate you taking the time to share your experience, and we're always here if you need anything in the future

Betygsatt 5 av 5 stjärnor

Our experience with ARC was brilliant

Our experience with ARC was brilliant. Alaur was very officiant with getting our level 2 survey booked in. We received our survey results promptly and in detail.
Would definitely recommend ARC to my friends & family.
Thankyou Alaur

2 mars 2026
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Svar från ARC Consultants Ltd

Thank you so much for the review

We're really glad to hear everything went smoothly for you and you found the report clear and detailed.

We really appreciate your recommendation, it means a lot. Thank you again, and we're always here if you need anything in the future.

Betygsatt 5 av 5 stjärnor

Alaur was very professional

Alaur was very professional, and quick to respond in his replies. He was very transparent prior to instructing him advising me to research services and other quotes to compare against his services. He was very organised and fast in liaison with the vendor to complete survey. And produced an extensive report and spent quality time via phone talking me through it and best options, of how to action the changes needed. Also offering any further counsel if need to go through any of it again via teams call. Absolutely great service and very approachable. Thank you

6 mars 2026
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Svar från ARC Consultants Ltd

Thank you so much for your kind words.

We really appreciate you taking the time to leave the review, and we’re glad the process felt supportive from the start. We always want people to feel confident and never pressured.

We're pleased the report and follow‑up call helped you understand the findings, and of course, we're always happy to chat again on the phone or via video if you ever want to go over anything in further detail.

Thanks again, it was a pleasure working with you.

Betygsatt 5 av 5 stjärnor

Excellent Service

Alaur was very helpful and efficient. Communication was first class and the price was very competitive. I found ARC through a comparison site and Alaur was the least pushy, independent and local all of which helped sway my decision. I have no hesitation in recommending ARC for a highly professional service.

4 mars 2026
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Svar från ARC Consultants Ltd

Thank you so much for your review, we're really happy to hear you found the service helpful an to your satisfaction.

We know how "spammy' the whole process can get when speaking to various surveyors, our objective is your comfort, so we really appreciate you choosing us.

Thanks again for the recommendation. It means a lot, and we're always here if you need anything in the future.

Betygsatt 5 av 5 stjärnor

Highly recommended

Cannot recommend enough, extremely helpful and friendly . Very knowledgeable and does what he says he’s going to do and promptly.
Thank you

3 mars 2026
Omdöme utan inbjudan
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Svar från ARC Consultants Ltd

Thank you for your kind review.

We're glad we could help you and wish you all the best

Betygsatt 5 av 5 stjärnor

Alaur helped us with our level 2survey…

Alaur helped us with our level 2survey and we are very grateful to him for his services. He was very professional and arranged everything very quickly. Also gave us feedback immediately after the visit and sent a very detailed report the next day. He is fab xx thank you

24 februari 2026
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Svar från ARC Consultants Ltd

Thank you so much for the review, we're really glad I could help with you and that everything felt straightforward for you. It was no trouble at all getting things arranged, and we're happy the follow up call was helpful.

You were a pleasure to work with, thank you again for your kind words. Really appreciate it.

Betygsatt 5 av 5 stjärnor

Look no further, you've found your surveyor!

If, like me, you have come to Trustpilot to check you've picked the right surveying company, look no further.

Firstly, ARC were the ONLY company who didn't incessantly hound my phone trying to get me to sign up. Massive GREEN flag. I got a wonderful email from Alaur, explaining what he does, what I'd receive and what the cost would be. What he did not make clear was just how far above and beyond he would go.

Alaur spent well over an hour just explaining to me what things meant in a Level 2 survey request. His confidence and evident knowledge set us at such ease, that we knew wherever we purchased - we would be hiring him. We spoke about the house we'd initially looked to buy, with his advice in part the reason we did not got ahead. This was BEFORE we'd instructed him, or paid a penny. Alaur seemed to just respond to our lack-of-knowledge with support like a Father. He identified red flags before we even got to instructing a solicitor and likely saved us hundreds if not thousands of pounds with no guarantee of a contract with us. He simply gave advice.

The house we have gone with, which is a beautiful place in South Derbyshire, was out of his catchment. However, he very kindly agreed to visit and complete the survey and charged us only a minimal contribution to his fuel. We received a phone call immediately afterwards with the "green light", he spoke through what he'd found and what his professional assessment was. Within 24 hours, we had the full report. It was detailed to an incredible level, highlighting in a traffic light system issues needing prompt attention to areas which had been assessed, and were of no concern. There was ongoing advice about house maintenance and care which we did not expect and will be utterly invaluable.

The support did not stop there. Alaur read and re-drafted various correspondence between us and the vendor to highlight areas which needed re-negotiation. He checked in to see how things were, and offered follow up videocalls if we had questions about the report in the future. See what I mean? OVER and ABOVE.

We are first time buyers, in a world entirely alien to us. Alaur made this part of the journey easy, smooth and understandable without making us feel like we were being stupid for asking millions of questions. He has been an incredible support and guide and we truly hope that this review gives you the confidence to reach out to him. If we ever move again, or hear of people moving in/around Leicestershire, we will be directing them to Alaur with every confidence they will receive the dedication we have. All at an exceptionally reasonable price for all that we received.

Thankyou Alaur. You have been phenomenal.

16 februari 2026
Omdöme utan inbjudan
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Svar från ARC Consultants Ltd

Thank you so much for taking the time to write such an amazing review, it genuinely means a lot.

We're really happy of supporting you through the process, especially when buying first time; we know how overwhelming things can feel at the start, so we do always try to make sure everything is clear, honest, and never rushed. We're really pleased the early advice helped you avoid a potentially difficult first purchase, and that the survey on your new home gave you the confidence to move forward.

It was no trouble at all travelling out of area or spending the time explaining things in detail, we just want you to feel informed and supported every step of the way.

Thank you again for your trust, your kindness, and your incredibly generous words. It’s been a pleasure helping you, and if you ever need anything in the future, whether it’s questions, advice, or support with another move, we're always here.

Betygsatt 5 av 5 stjärnor

Incredibly impressed with the service I…

Incredibly impressed with the service I have received by Alaur. He was incredibly quick in terms of all aspects of the process and concluded a very thorough home report taking the time to explain in detail the areas of concern he had over the phone. I would absolutely recommend Aluar to friends and family. He was very courteous and also very fairly priced. I am indeed a happy customer.

19 februari 2026
Omdöme utan inbjudan
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Svar från ARC Consultants Ltd

Thank you so much for the review

We're really glad to hear you were impressed with the service and that the whole process felt straightforward. It was no problem at all taking the time to talk through the areas of concern, we always want you to feel fully informed and confident before moving forward.

We really appreciate your recommendation and if you ever need anything else in the future, we're always here to help.

Betygsatt 5 av 5 stjärnor

Excellent service from Alaur

Excellent service from Alaur. He provided a brilliant RICS Level 2 report. The survey was very thorough and easy to understand. Alaur clearly highlighted several critical issues, particularly regarding the drainage and rainwater systems. His attention to detail gave me the confidence to negotiate repairs before moving forward. Highly recommended for anyone needing a clear, professional, and honest property assessment.

3 februari 2026
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Svar från ARC Consultants Ltd

Thank you so much for the great review, we're really happy you found the survey clear and easy to follow. Highlighting the condition of the property and issues is exactly what the survey is there for, so it’s great to hear that it helped you move forward positively.

We really appreciate the recommendation, and if you ever need any advice in the future, we're always here to help.

Betygsatt 5 av 5 stjärnor

Outstanding service received from Alaur…

Outstanding service received from Alaur from start to finish, highly recommend!

10 februari 2026
Omdöme utan inbjudan
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Svar från ARC Consultants Ltd

Many thanks for your review, we're really glad that you were satisfied with the service provided.

Thank you for your recommendation also!

Betygsatt 5 av 5 stjärnor

Very happy with the service,the survey…

Very happy with the service,the survey was very detailed and well written , also includes alots pictures thank you so much Alaur

4 februari 2026
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Svar från ARC Consultants Ltd

Thank you for taking the time to leave your review, it is really appreciated.

We wish you all the best going forward

Betygsatt 5 av 5 stjärnor

Review for ARC Consultants Ltd

Review for ARC Consultants Ltd – Highly Recommended!
Stars: 5/5

I had a RICS Level 2 survey completed by Alaur on Friday, and I cannot recommend him and ARC Consultants enough.

Despite the survey being done on a weekday, Alaur called me on a Sunday to spend over an hour going through the findings in incredible detail. He was very in-depth and didn't rush at all, which was so supportive. His findings gave us the exact basis for our legal and estate agent enquiries; without his help, I would have had no clue what to ask for.

The report identified specific defects—such as necessary repairs —that the current owner has now agreed to address. These repairs roughly equal the cost of the survey itself, so it’s essentially paid for itself!

Beyond just the immediate purchase, Alaur was super helpful in discussing issues that could arise in the future. He made friendly recommendations for prevention in a completely non-sales pitch way.

If you are a first-time buyer, Alaur is the person you want in your corner. Truly a great man and beyond helpful!

1 februari 2026
Omdöme utan inbjudan
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Svar från ARC Consultants Ltd

Thank you so much for leaving such an amazing and detailed review, we really appreciate it.

We're glad the survey gave you the clarity and confidence you needed, especially being a first‑time buyer, and going through the report together was no trouble at all; we want everyone to fully understand their report and feel supported during this process.

It’s great to hear that the survey helped guide your enquiries and that the seller agreed to carry out the repairs identified. That’s exactly the kind of outcome we hope for, and we're really pleased it added real value for you.

Thank you again for your kind words and trust, it means a lot to us. We're always here if you need any further advice, now or in the future, and we wish you all the very best with your home purchase.

Betygsatt 5 av 5 stjärnor

The absolute best surveyor you could go with

I’d like to thank Alaur for his insightful and detailed level 2 homebuyer survey. His work was of the highest quality, his expertise obvious, his pricing model fair, and his honesty and friendliness greatly appreciated.

From the get-go, I appreciated his honesty and the fact that he didn’t want to upsell us, assuring us that a level 2 survey was all we needed. Whilst other surveyors also had good reviews, it was Alaur’s honesty and integrity that made me choose him after our first phone call.

He turned in a 100+ page document the day after completing the survey. It was detailed, insightful, and he even ran through the report over a phone call to summarise it before sending it to us. It made his service feel bespoke and thoughtful – something I knew I wouldn’t have gotten from a large surveyor company.

I had questions a few days after getting the report, and Alaur was available to take the time out to through through them all.

With a sharp eye for the little details, confidence and expert knowledge, and rare honesty, I would use him again in the future and recommend him to everyone who are looking for a level 2 or 3 survey. Thank you Alaur

21 januari 2026
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Svar från ARC Consultants Ltd

Thank you so much for taking the time to leave your review. We really appreciate your kind words. It means a lot to hear that the honesty, attention to detail, and personalised approach made a difference for you; that’s exactly what we aim for with every survey.

We're really happy the survey gave you the clarity and confidence you needed, and that the follow‑up call and explanations were helpful. We always want people to feel looked after and never rushed, so it’s great to know the experience felt personal to you and supportive.

Thank you again for your trust, your recommendation, we're always here if you need anything in the future, and we wish you all the very best with your new home.

Betygsatt 5 av 5 stjärnor

Amazing experience I have had with ARC…

Amazing experience I have had with ARC consultant their professionalism have amazed me their thorough consultation timing everything it's just amazing I would highly recommend them

22 januari 2026
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Svar från ARC Consultants Ltd

Thank you so much for taking the time to leave your review, it honestly means a lot.

We really appreciate the recommendation and wish you all the very best

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