The customer service lady was so Xtremely helpful. Bless the lady. Kind understanding intensely good & I highly appreciate her help. The delivery was smooth. Super service. Bless U All
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Prompt and efficient customer service. Competitive price. Product was well packaged with no damage. Some confusion over delivery company. Email said DPD but APC was used.
Parts availability and speed of service were excellent. Needed a new "spring" for the 3 buttons on front of a UBOVF60. Ordered 3 as they seem to be easily damaged and because postage was circa £16.... Se mer
Great service, product arrived quickly and fits perfectly. Thanks for the help with my email enquiry prior to me purchasing this
Företagsinformation
- Service av vitvaror och hushållsapparater
- också i
- Elapparater
- Leverantör av reservdelar för vitvaror och hushållsapparater
Om Apelson Appliances UK Ltd
Skrivet av företaget
Your kitchen deserves the best care. At Apelson, we take pride in providing appliance repairs that are efficient and dependable.
- Trained engineers with hands-on experience
- Repairs carried out using original manufacturer parts
- Easy booking and helpful guidance
- Solutions tailored to your needs
Our team is always ready to bring peace of mind back to your home.
Kontaktuppgifter
Storbritannien
- apelson.co.uk
4,3
Utmärkt
375 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Manuals need updating
Manual that came with the item, gives a spare parts order hotline telephone number. When you ring this number you are told we do not do spare parts and they direct you to a website.
Why do you not just put the spare parts website address in your manuals?
18 december 2025
Svar från Apelson Appliances UK Ltd
We are sorry to hear this! Unfortunately some manuals do need updating and we are always happy to hear peoples feedback so we can pass this on the manufacturers!
exactly what we wanted.
The parts ordered were exactly what we wanted, but we had to chase it up as it was taking too long to come after that it arrived promptly. Hence only 3 stars.
8 december 2025
Svar från Apelson Appliances UK Ltd
We are sorry to hear there was a delay with your order, we do always aim to deliver any orders within 2-3 days. Unfortunately, delays can sometimes happen with the couriers which is beyond our control. If you would like to email service2@apelson.co.uk with your invoice we can look at refunding any delivery charges paid.
Simple replacement for my oven.
I ws delighted it was the right item after previously receiving the wrong one from another company.
Quick service was a bonus my only negative is there was no image when ordering so I was relying on your advice that it was the correct item. Thankfully it was.
8 december 2025
Svar från Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy to hear you received the correct item! We are always looking for ways to improve our site so this is helpful!
7084005: Taylor was actually very good for…
Taylor was actually very good for actually drilling down to eventually find the correct part number for the correct model number (it was very nuanced) and sent me countless emails keeping me up to date.
Refunded very quickly once items had been returned.
Could do better (company in general):
1)
Pass cases off to other people when people go on holiday.
2) Refund postage when not customer's fault.
3) Provide option to use a reliable delivery service rather than the shower that is DPD (they are unable to deliver when/where they say and they never give truthful answers)
4) Visually check outgoing orders to make sure they bear some relation to what is ordered. (One of my items was nothing like what I ordered and I had to pay to return it)
2 december 2025
Svar från Apelson Appliances UK Ltd
Thankyou for your feedback and we are happy to hear a member of our staff has so helpful and keeping you up to date with your order! We are always looking for ways to improve and your comments will be fed back and looked into to see if we can make any changes going forward!
Svar från Apelson Appliances UK Ltd
Thankyou for your feedback, this is great to hear!
Very quick delivery of my oven element
Very quick delivery of my oven element. Did the job.
16 december 2025
Svar från Apelson Appliances UK Ltd
We are happy to hear of the quick service provided!
It was delivered very quickly and doing…
It was delivered very quickly and doing what I was expecting it to do 👍
20 oktober 2025
Svar från Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy to hear this!
Excellent service
Received the part I ordered in the time frame specified, tracked delivery. Item was packed securely. What more can you ask for.
10 november 2025
Svar från Apelson Appliances UK Ltd
Thankyou for your feedback, it is great to hear you were happy with the service and delivery!
i had to wait two month for filters to…
i had to wait two month for filters to be in stock, then over a week to be delivered. All this time i had a new cooker hood fitted but could not use it
17 december 2025
Svar från Apelson Appliances UK Ltd
We are sorry to hear of the delays in getting the parts required, we are always trying to improve the time scales in which we receive parts and this feedback will be passed on to the suppliers and manufacturers.
Outlet adapter for cooking hood.
I'm very happy with my purchase. The part fitted perfectly and arrived in 2 days with DPD.
9 december 2025
Svar från Apelson Appliances UK Ltd
We are happy to hear you were pleased with your purchase and delivery service!
Posted and delivered on time.
17 december 2025
Svar från Apelson Appliances UK Ltd
Thankyou for your feedback, it is great to hear!
Fantastic service
Easy to identify correct part. Customer services responded quickly. Delivered quickly and efficiently. Great prices.
24 oktober 2025
Svar från Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy we could help get the correct part delivered on time!
So easy to order and quick delivery..
So easy to order and quick delivery..
Happy customer
15 november 2025
Svar från Apelson Appliances UK Ltd
Thankyou for your feedback, this is great to hear!
On time and correct item
17 december 2025
Svar från Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy you got your order correct and on time!
carbon filters included and they do not…
carbon filters were not included and they do not have any in stock so I cannot use the extractor fan at the moment. Been waiting for 3 weeks to date.
17 oktober 2025
Svar från Apelson Appliances UK Ltd
Thankyou for your feedback, i have looked into your order and i can see the filters you ordered are in stock but delivery was attempted 3 times and nobody was home so the order has been refunded. if you would like any further information, please call us on 01977 628100.
Svar från Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy you were pleased with your order!
Finger on the button!…
A picture with dimensions would have made the process of ordering much better. However, I ordered the wrong item, but the no quibble returns policy ment I received a return label and shortly after it was received, I got my refund. Plenty of communication in-between. Very happy.
10 november 2025
Svar från Apelson Appliances UK Ltd
Thankyou for your feedback, we are always looking at ways to improve the service to make things easier for our customers!
A great selection of spare parts for…
A great selection of spare parts for almost everything
1 november 2025
Svar från Apelson Appliances UK Ltd
Thankyou for your feedback and that you were pleased with the choice of parts!
Svar från Apelson Appliances UK Ltd
We are glad to hear the part arrived correct and on time!
Delivered in time.
29 oktober 2025
Svar från Apelson Appliances UK Ltd
Thankyou for your feedback, we are glad to hear your item arrived on time!
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