The customer service lady was so Xtremely helpful. Bless the lady. Kind understanding intensely good & I highly appreciate her help. The delivery was smooth. Super service. Bless U All
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Prompt and efficient customer service. Competitive price. Product was well packaged with no damage. Some confusion over delivery company. Email said DPD but APC was used.
Parts availability and speed of service were excellent. Needed a new "spring" for the 3 buttons on front of a UBOVF60. Ordered 3 as they seem to be easily damaged and because postage was circa £16.... Se mer
Great service, product arrived quickly and fits perfectly. Thanks for the help with my email enquiry prior to me purchasing this
Företagsinformation
- Service av vitvaror och hushållsapparater
- också i
- Elapparater
- Leverantör av reservdelar för vitvaror och hushållsapparater
Om Apelson Appliances UK Ltd
Skrivet av företaget
Your kitchen deserves the best care. At Apelson, we take pride in providing appliance repairs that are efficient and dependable.
- Trained engineers with hands-on experience
- Repairs carried out using original manufacturer parts
- Easy booking and helpful guidance
- Solutions tailored to your needs
Our team is always ready to bring peace of mind back to your home.
Kontaktuppgifter
Storbritannien
- apelson.co.uk
4,3
Utmärkt
375 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordered in stock 3 items only to then…
Ordered in stock 3 items only to then be told 1 was out of stock
Didn’t send anything and no new anticipated delivery date yet received.
As usual customer left in the dark with poor communication
17 februari 2026
Svar från Apelson Appliances UK Ltd
Hi Alan,
Thank you for your patience.
After receiving your order, we contacted you the same day to advise that one of the parts was unfortunately out of stock and that we did not currently have an expected delivery date. We appreciate you confirming that you were happy to wait until the item becomes available.
As the order is still awaiting stock availability, the items have not yet been dispatched. If you would prefer not to wait, we can arrange a refund.
Very good and helpful customer service…
Very good and helpful customer service and delivery was excellent...item came next day.
20 februari 2026
Waiting on a response for my extractor motor
Faulty motor waiting on a response from the company still yet to hear back very disappointing
9 februari 2026
Product not received
Product was listed under a different code to the one I was given.
Once I purchased the product, 2 days later I was refunded with no explanation. I had to email in to ask why and was told the product was out of stock.
13 februari 2026
Svar från Apelson Appliances UK Ltd
We’re very sorry for the inconvenience caused and completely understand your frustration.
Unfortunately, the item was incorrectly showing as available due to a stock code error, and it was actually out of stock at the time of your order. As soon as this was identified, a full refund was issued to avoid any further delay. We sincerely apologise that this was not clearly communicated to you immediately.
We appreciate you taking the time to contact us, and we’re reviewing our listings to prevent this from happening again.
Great service
Exactly the right product and speedy delivery. Dishwasher working again, thanks
13 februari 2026
Ease of ordering
Ease of ordering, quick dispatch, quick delivery - once again (already a customer)
13 februari 2026
Good web site
Good web site. Spare part (oven Element) was available at a reasonable price.
Fast delivery. The Element fitted perfectly and is working well.
great service
9 februari 2026
Great Service
Waited for the part to be in stock. Placed an order when it was showing as available that was delivered quickly and extremely well wrapped to ensure no damage. Great service!
10 februari 2026
Easy to order over phone
Easy to order over phone
Knowledgeable staff, and had the part I wanted
9 december 2025
Svar från Apelson Appliances UK Ltd
Thankyou for your feedback, our staff try their best to help where they can!
Svar från Apelson Appliances UK Ltd
We are pleased to hear you found the ordering process and easy and everything arrived on time!
Ordering was a breeze and the delivery…
Ordering was a breeze and the delivery was swift. I'm a satisfied customer!
27 december 2025
Omdöme utan inbjudan
Svar från Apelson Appliances UK Ltd
This is great to hear! Thankyou for your feedback!
Replacement motor for cooker hood.
Very responsive customer service. So pleased I was able to buy a replacement motor for my lovely cooker hood, just in time for Christmas!
1 december 2025
Svar från Apelson Appliances UK Ltd
We are happy to hear the service provided was responsive and able to help you get what you needed!
Exactly as described and fast delivery .
5 december 2025
Svar från Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy to hear this!
A good experience
A good experience. Ordered from a different parts supplier first, and they sent a poorly made version - these guys were much better!
5 november 2025
Svar från Apelson Appliances UK Ltd
Thankyou for your feedback, this is great to hear that we was able to help after a poor experience previously with a different retailer!
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