The customer service lady was so Xtremely helpful. Bless the lady. Kind understanding intensely good & I highly appreciate her help. The delivery was smooth. Super service. Bless U All
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Prompt and efficient customer service. Competitive price. Product was well packaged with no damage. Some confusion over delivery company. Email said DPD but APC was used.
Parts availability and speed of service were excellent. Needed a new "spring" for the 3 buttons on front of a UBOVF60. Ordered 3 as they seem to be easily damaged and because postage was circa £16.... Se mer
Great service, product arrived quickly and fits perfectly. Thanks for the help with my email enquiry prior to me purchasing this
Företagsinformation
- Service av vitvaror och hushållsapparater
- också i
- Elapparater
- Leverantör av reservdelar för vitvaror och hushållsapparater
Om Apelson Appliances UK Ltd
Skrivet av företaget
Your kitchen deserves the best care. At Apelson, we take pride in providing appliance repairs that are efficient and dependable.
- Trained engineers with hands-on experience
- Repairs carried out using original manufacturer parts
- Easy booking and helpful guidance
- Solutions tailored to your needs
Our team is always ready to bring peace of mind back to your home.
Kontaktuppgifter
Storbritannien
- apelson.co.uk
4,3
Utmärkt
375 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I just wanted to say thank you for…
I just wanted to say thank you for resolving my issue so promptly. Honestly, it's like a new mower—it's never started so easily before! Excellent customer service and a quick fix; from arranging the pick-up to timely emails and efficient service to fix the problem, I can't fault anything. A BIG THANK YOU to everyone involved!
31 mars 2026
Omdöme utan inbjudan
An incorrect part was despatched
An incorrect part was despatched despite a photograph of the damaged part having been provided to the kitchen company. Who assured me it had been forwarded with their email.
We waited a further week for the correct part to be delivered, only to realise there were no screws holding the 3 centre bars in place.
By which point we gave up and accepted the part, intending to move the screws ourselves.
24 mars 2026
Svar från Apelson Appliances UK Ltd
We’re very sorry to hear about your experience.
Unfortunately, with running changes to parts and designs, issues like this can occasionally occur, though we completely understand how frustrating this must have been, especially after you had already provided a photo to help ensure the correct part was supplied.
We also apologise for the additional delay in receiving the replacement and for the inconvenience caused by the missing screws. This is certainly not the level of service we aim to provide.
We appreciate your patience and understanding in resolving this, and we’re sorry for the trouble caused throughout the process.
Great customer service
Great customer service each and every I call. They’re very helpful and always answer the phones quickly.
20 mars 2026
Can't fault the customer service here.
I ordered a replacement glass top for my induction hob and although it was despatched and received quickly, it was damaged in transit.
I emailed Kingfisher/Apelson about the issue and received a swift and positive response from Taylor at Apelson, both apologising for the issue and notifying that a replacement had been processed for delivery.
I received the replacement unit the next day.
It's great to see a company that resolves an issue both swiftly and without any drama, all within 5 days of my original order.
23 mars 2026
Omdöme utan inbjudan
Have not managed to resolve the issue…
Have not managed to resolve the issue - couldn't provide the spare part.
18 mars 2026
Svar från Apelson Appliances UK Ltd
We’re very sorry to hear that the issue has not been resolved and that we were unable to provide the required spare part.
Please accept our sincere apologies for the inconvenience caused. If there is anything further we can do to assist or explore alternative options, we would be more than happy to help
Quick to respond to phone call send new…
Quick to respond to phone call send new product out and sorted problem
9 mars 2026
Great customer service
Great customer service. Very professional and knowledgeable about the items they sell
2 mars 2026
Hard to find items here, good prices
The product needed (hood filers) was easy to find on this website after searching the internet for it, and the price was reasonable. Packaging was great, protecting the items well. Delivery was quick. Will use again.
14 september 2025
Easy and simple to order
2 mars 2026
Innocentie ovan parts and products
Item was well displayed and described with prompt delivery after purchase well packaged and fitted perfectly.
I have used Apelson Appliances UK Ltd before and would recommend their products.
2 mars 2026
Dish washer basket
Fast delivery time and accurate delivery information.
It would have been 5 stars if a photograph of the item had been there.
2 mars 2026
Confusing correspondence
Ordered thermocouple. Had order confirmed then on two separate occasions had emails saying my order had been dispatched. Never received the item then a week later I received an email saying the item was not available and they would refund my money in 3-5 days
2 mars 2026
Svar från Apelson Appliances UK Ltd
Thank you for your feedback, and we’re really sorry for the confusion and inconvenience caused.
We understand how frustrating it must have been to receive multiple dispatch notifications, only to then be informed that the item was unavailable. This is certainly not the level of service we aim to provide.
Unfortunately, on rare occasions, stock discrepancies can occur, and it appears this led to the conflicting updates you received. We’re currently reviewing this internally to ensure clearer and more accurate communication moving forward.
We truly appreciate your patience and apologise again for the experience.
First one arrived broken they quickly…
First one arrived broken they quickly replaced
20 februari 2026
Exceptional service
Exceptional service, ordered part on Friday and it arrived Saturday! 🤗
27 februari 2026
Great Service
26 februari 2026
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