I just want to write a quick review to say how impressed I’ve been with Anxious Preoccupied’s customer service. I accidentally ordered the incorrect size bag, sent a quick email asking to swap and Amy... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered the gold oversized tote but was way too big for what I wanted. When trying to return/get a refund, the process seemed a little odd at first. However, stick with it because although they ask f... Se mer
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Unfortunately although they are lovely bags they are not durable at all. My large bum bag/cross body bag was delivered perfectly. However after only a few uses it has worn. The metallic pink has come... Se mer
I had an issue with my gold barrel bag and emailed customer service. They were incredibly prompt and helpful. Within days I had a replacement bag. I was very impressed by the quality of customer servi... Se mer
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4,1
Bra
65 omdömen
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Fantastic customer service from Amy!
I recently made my 1st purchase of mid tote+ organiser and bumbag. All on pre-order so completely aware of wait time and kept informed with updates . Bumbag arrived in wrong colour and Amy had it all sorted with correct colour and rtn label in 48hrs. Genuinely great customer service and resolution. Consumers are too quick to criticize and expect instant results...a little patience and understanding goes a long way. The bigger companies out there could take a leaf from your book Anxious Preoccupied + Amy on what great customer service looks like. Am DELIGHTED with my bags😍
24 juli 2026
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Svar från Anxious Preoccupied
Hi Sarah, aww thanks so much for the kind words towards our service and for loving our brand. We also appreciate your patience while we resolve your concern :) x wishing you a lovely day ahead.
Outstanding customer service
I had an outstanding customer service experience from start to finish. Every aspect was absolutely flawless. Amy was friendly, professional, attentive, and genuinely committed to providing excellent service. She went above and beyond to ensure everything was handled smoothly, making the entire experience stress-free .It’s rare to find such a high standard of customer care these days, and I couldn’t be more impressed. I highly recommend them and will definitely be returning to do business here .Thank you Amy for such exceptional service!
15 juli 2026
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Svar från Anxious Preoccupied
Hi Imelda, thank you so much for the incredibly kind words x We really appreciate it and we are happy you had such a positive experience. Thank you for taking the time to leave a positive review and your support means the world to us here at team AP x
Got a large silver tote as a present…
Got a large silver tote as a present and love it but noticed recently the silver is completely gone from the handles which are now white. As its so big I just use it for trips away so has only been used 5 or 6 times. Contacted customer service but got no joy. Offered me 15% off my next purchase. Dissapointing.
20 juli 2026
Omdöme utan inbjudan
Svar från Anxious Preoccupied
Hi Louise, thank you for taking the time to leave your review. We're very sorry to hear you're disappointed with your experience. We carefully reviewed your case after you contacted us. As the bag had been delivered over a year before the issue was reported, we were unfortunately unable to determine that the condition was the result of a manufacturing fault. For that reason, we weren't able to offer a replacement or refund. While we appreciate this wasn't the outcome you were hoping for, we offered a 15% goodwill discount as a gesture of appreciation for your support. We're sorry we couldn't provide the resolution you were looking for and wish you all the best.
Happy to take your money , not sure when you will receive your goods though
Not sure how this company is meeting standards to actually supply goods................... bag ordered 8th of June still has not arrived.
Guess what? You don't even get a date for estimated delivery just a month , so fingers crossed for july absolutely ridiculous . Would actually love to cancel the order but it was a requested gift from my daughter. I would have taught we had better trading standards in ireland.
8 juni 2026
Omdöme utan inbjudan
Svar från Anxious Preoccupied
Hi there, we always aim to be as transparent as possible with our pre-orders. Rather than providing specific dates that may change, we provide an estimated dispatch month and keep customers updated if there are any changes to the timeline. Unfortunately, due to much stronger demand than we anticipated for some of our products, production timelines have been affected. We sincerely apologise for the delay and understand how disappointing this is, especially when your order is intended as a gift. Rest assured that we're actively working on improving our stock management and planning to help prevent situations like this in the future :(
If the revised timeline no longer suits you, please don't hesitate to contact our Customer Care team at hi@anxiouspreoccupied.com and we'll be happy to discuss the options available to you.
Pre-order: bags that don't exist.
I ordered a mid size bag last month, it was pre-order, but naively assumed that if they are selling them, they must be expecting a delivery soon.
Original email said delivery by July, then second emaill said sometime in July and third that they can't guarantee a delivery date.
I wish I had checked out the reviews before I purchased. It looks like everyone buying the preorder mid size bags are still waiting months and months later.
I'm such a fan of JMN and of AP, but please, please, stop selling something you don't have. I'm getting serious Rathwood Vibes.
24 juni 2026
Omdöme utan inbjudan
Svar från Anxious Preoccupied
Thank you for taking the time to leave a review. We're very sorry to hear of your disappointment and completely understand your frustration regarding the delivery estimates. We always aim to be as transparent as possible when offering pre-sale products, with estimated dispatch timelines displayed on the product page and included in order confirmation emails. However, as these timelines are dependent on production and dispatch times, they can occasionally change for reasons outside of our direct control. We appreciate that this is particularly disappointing when you are excited to receive your order, and we sincerely apologise for the confusion. We would never intentionally sell stock that we do not expect to receive, but unfortunately delays can occur between the point of ordering and the arrival of stock into our warehouse. We value your support and we're very sorry that your experience has not met expectations so far. Thank you again for your feedback.
Ordered the mid bag in March to use as…
Ordered the mid bag in March to use as my baby bag. Baby due in June.
Got email to say will be April, then May, then June. When the email came in to say July but offered a discount on next order we just requested a refund as the baby was then a week old.
Still getting ads on socials for the bags.
The refund came through pretty quick though and I ordered a lovely bag with an Irish local owned business Rosie and Dott which arrived 2 days after ordering and is perfect.
10 juni 2026
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Svar från Anxious Preoccupied
Hi Fiona, thank you for taking the time to share your experience and congratulations on the arrival of your little one. We're so sorry that we were unable to deliver your Mid Bag in time for such an important chapter in your life. We understand where you are coming from especially after the delivery timeline changed several times and ultimately no longer suited your needs. While we appreciate your recognition that your refund was processed promptly, we know that this does not make up for the inconvenience caused. We always strive to be as transparent as possible with pre-order timelines, but unfortunately, this particular period was impacted by circumstances that were outside of our expectations, and we sincerely apologise that your experience fell short :( We're glad to hear that you were able to find a bag that works perfectly for you and your growing family and we wish you all the very best. Thank you again for your feedback, as it helps us continue to improve.
Fantastic customer service
Fantastic customer service. From the minute I contacted them about an issue I had with my purchase they dealt with it straight away and updated me along the way. I received a replacement bag within a week. I'm so happy with the replacement bag and the communication from Amy was excellent.
2 juni 2026
Omdöme utan inbjudan
Svar från Anxious Preoccupied
Hi Joanne, thank you so much for your kind review!
We're delighted to hear that your issue was resolved quickly and that you're happy with your replacement bag. Customer experience is incredibly important to us, so it's wonderful to know that we are able to sort this for you x
Exchange Request - Great Customer Service
I received an oversized tote as a birthday present and it was gorgeous but knew I would love it even more in the metallic silver (as opposed to the black) reached out to the customer service team and dealt with Amy - she was an absolute dream and got it all sorted super efficiently and was really quick to respond to emails and queries! Delighted with the service and can’t wait for the bag to arrive!
27 maj 2026
Omdöme utan inbjudan
Svar från Anxious Preoccupied
Thank you so much for taking the time to leave such a lovely review, Cathy x 🤍 We’re absolutely delighted to hear how much you loved the bag.
Ordered and payment taken for a mid…
Ordered and payment taken for a mid size bag , then email advised" delayed ""by 6 weeks as it turned out. Keep in mind AP have my money. Yet the bag is still advertised with no pre-order warning to others. Email advising of delay, dismissive in tone, and offered refund or.... a 10% discount- but on my next order! Mmmm good customer service .. absolutely not. The bag is on its way now..
Update - my bag arrived, and I love it!
9 maj 2026
Omdöme utan inbjudan
Svar från Anxious Preoccupied
Hi Catherine, we’re very sorry for the disappointment and frustration caused by the delays to your order. While the bag was listed as a pre-order item on the website and updates were sent as soon as revised timelines were confirmed, we completely understand how disappointing it has been to wait longer than originally expected.
We sincerely apologise again for the experience and appreciate your patience while your order was being processed. We do hope you love your bag once it arrives.
PRE ORDER 23/2/2026 STILL WAITING AND…
PRE ORDER 23/2/2026 STILL WAITING AND THEY CANT GIVE AN ETA
Bought bag as a birthday gift ,Even allowing as a preorder 66 days late multiple emails making every conceivable excuse but the best part is they actually cant give an ETA which is nonsense ,
In business if you place a pre order you get a delivery date /ETA and whether its stuck in the suez canal or at customs you can track your goods from its origin and yet you cant ?????
This is the latest email blaming everything
"Thank you for your email, and once again, I’m very sorry for the inconvenience.
When the presale launched, we were initially expecting the incoming stock to arrive at our warehouse in early April. Unfortunately, due to unexpected delays outside of our control, including recent protests and related disruption to shipments, the timeline has been pushed back.
Dispatch is now expected to begin in early May as indicated in the bulk email sent last April 15th along with an apology discount code: SORRRY10.
We’re unfortunately unable to guarantee the exact delivery time, as timelines can still vary depending on queue. I’m really sorry we can’t confirm this just yet.
I completely understand this is disappointing, especially if you were expecting your order sooner, and please accept our sincere apologies for the inconvenience caused.
As soon as your order is ready to leave us, you’ll receive your dispatch confirmation and tracking details straight away."
23 februari 2026
Omdöme utan inbjudan
Svar från Anxious Preoccupied
Hi Ciarrsz, thank you for your review, and I’m very sorry especially as the bag was intended as a birthday gift. We do want to clarify that your order was placed on a pre-order basis, which was outlined at the time of purchase on the website and in the order confirmation email. As soon as we were informed, we sent an update to customers. We appreciate your feedback regarding ETAs. While we do provide estimated timelines, we’re unable to guarantee exact delivery dates since we process orders on a first in, first out basis. We also rely on external courier so the delivery times are outside our direct control. We would also like to clarify that we have offered the option of a cancellation and full refund should the updated timeline no longer suit, and this remains available. We’re very sorry again for the inconvenience caused and appreciate your feedback.
Beautiful but disappointing quality
I got the barrel bag at Christmas. I really love the look, design, size of the bag. It is a beautiful bag but unfortunately the quality is not what I expected. The stitching where the handles join the bag are all coming apart. I’ve only used the bag a handful of times as I like to keep it for special occasions. It’s disappointing for the price of the bag. Hopefully it’s something that can be improved upon going forward.
16 april 2026
Omdöme utan inbjudan
Svar från Anxious Preoccupied
Hi there, thank you for your feedback and I’m really sorry to hear this has been your experience. We also appreciate your kind words about the design of the Barrel bag, but we’re disappointed to hear the quality has not met your expectations. We’d really like the opportunity to look into this further and help resolve it for you. Please contact us at hi@anxiouspreoccupied.com
with your order number and a few photos, and our team will be happy to assist.
Pre-order???
Why are bags not in stock ? Most are pre-order which is a pain. Was waiting weeks for mine, it was a gift so had no choice but wouldn't have bothered if id known and now the bumbag is pre-order too why advertise then have to wait weeks. And its the same price as the mid size tote which I dont think is fair really disappointed 😕
15 januari 2026
Omdöme utan inbjudan
Svar från Anxious Preoccupied
Hi Catherine, thank you for taking the time to share your feedback, and I’m very sorry to hear about your experience :( I understand how disappointing it must have been, especially as your order was intended as a gift. We do aim to be as transparent as possible, and pre-order status is outlined on the product pages as well as in the order confirmation. That said, we understand that this can still be disappointing, particularly when timing is important. Due to a much higher volume of demand than expected, many of our styles have sold out quickly and are now available on pre-order while we restock. As our bags are handmade, production takes time, which is why there can be a wait between ordering and delivery. In terms of pricing, while the bum bag is smaller in size compared to the mid tote, the cost reflects a combination of factors such as materials, hardware, and the complexity of construction. If this has impacted your order, please feel free to reach out to us at hi@anxiouspreoccupied.com and we would be more than happy to assist with options such as a refund or alternatives where possible. I am very sorry again for the inconvenience caused :(
5 stars 🌟
I just wanted to leave a review to say how genuinely impressed and grateful I am for the help I received.
From the moment I got in touch, the response was incredibly quick — I heard back within minutes. Not only that, Amy was so kind, and genuinely helpful. Nothing felt like too much trouble, and everything was explained clearly.
It’s rare these days to come across customer service that feels so personal and caring. The whole experience left me feeling really supported and looked after.
Thank you so much for your kindness and efficiency — it truly made a difference and I really appreciate it.
23 mars 2026
Omdöme utan inbjudan
Svar från Anxious Preoccupied
Hi Sarah, Thank you so much for taking the time to leave such a kind and thoughtful review x Providing helpful, personal support is really important to us, so it’s wonderful to hear that this came through in your experience.
Incredible customer service
I already own a gorgeous Anxious Preoccupied bag so when I ordered my Organiser to match I was so excited! I didn’t realise it had already been bought for me as a gift (along with the clutch, I’m OBSESSED) so when I contacted the help team to see if my order could be cancelled (after already receiving the shipping email eek!) they were so super helpful and managed to get in touch with the warehouse and sort it all out for me.
Not only are the products phenomenal but the customer service is outstanding too!
Thank you again!
6 januari 2026
Omdöme utan inbjudan
Svar från Anxious Preoccupied
Hi Taylor, thank you so much for the kind words and for leaving a positive review. This made our day! :) x It makes us happy that our customers are happy with our products and services.
The customer service I received was superb …
The customer service I received was second to none and Amy , who was dealing me me couldn't have been more efficient , understanding and lovely ! I would def reccomend buying from Anxious Preocc in the future !
22 december 2025
Omdöme utan inbjudan
Svar från Anxious Preoccupied
Hi Denise, thank you for the lovely review. I am delighted to hear that you are happy with our service x Happy New Year :)
The full experience was amazing
The full experience was amazing! I could not fault a single thing about the whole process from making my order to it arriving. I made an order on the 22nd of December and it arrived on the 24th of December which is pretty amazing this time of year. I’m absolutely delighted with my bag
24 december 2025
Omdöme utan inbjudan
Svar från Anxious Preoccupied
Hi Emily, thank you so much for the kind words and for leaving a positive review. It makes us very happy to hear that our customers are delighted with our bags :) Have a lovely day!
Fabulous Clutch Bag.
Received my gold clutch bag today. Absolutely love it..Going to get the gold mid bag for Christmas.. Great service.
27 november 2025
Omdöme utan inbjudan
Svar från Anxious Preoccupied
Hi Louise, thank you so much for leaving a positive review. Glad that you received the gold bag and I am happy that you love it! x
10/10 service
10/10 service. Ordered my bag on Monday at 10:30. Received with A Post the next morning. The bag is gorgeous, great quality.
24 november 2025
Omdöme utan inbjudan
Svar från Anxious Preoccupied
Hi there, thank you so much for sharing your experience and for leaving a positive review! :)
Incredible delivery service
Incredible delivery service - I ordered my bag on a Tuesday and it arrived on Wednesday.
Beautiful bag and excellent quality!
18 november 2025
Omdöme utan inbjudan
Svar från Anxious Preoccupied
This is so great to hear Barbara. Enjoy!
Bags are gorgeous
Bags are gorgeous. Arrived quickly & customer service was excellent
17 november 2025
Omdöme utan inbjudan
Svar från Anxious Preoccupied
Amazing to hear, thank you! X
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