Once again the service was fantastic my delivery was very fast. My order arrived quickly after ordering and was well packed. A nice presented model brand new. I certainly can't fault the Aircraft Mod... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Over last couple of years I have spent hundreds and hundreds of pounds on planes for my son In January I ordered 4 planes for him, I order in advance as im a single parent and today on my sons birt... Se mer
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I've found this store easy to deal with, friendly & accommodating. They have a vast range of models and I've made many purchases in recent years, with which I have been very satisfied. Ordering onlin... Se mer
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First time order! One of my brother in laws hobbies and he absolutely loved his birthday present, he was so happy with it. So pleased with the quality. Very quick delivery. Fully recommended company.... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Welcome to the official Aircraft Model Store TRUSTPILOT page! We would absolutely love to hear your feedback after you have shopped with us. We are a UK based Herpa, GeminiJets Phoenix, JC Wings, Hogan, Sky500 & Skymarks Retailer with a growing selection of over 2000 models across various scales. If you haven't shopped with us already, head over to our website - we can't wait to serve you.
Kontaktuppgifter
4,4
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Damaged plane
Over last couple of years I have spent hundreds and hundreds of pounds on planes for my son
In January I ordered 4 planes for him, I order in advance as im a single parent and today on my sons birthday he has opened a plane and it is broken. They wont replace as I bought too long ago even though arrived damaged
I have s list of other planes to order but I will now have to find another company and I suggest others do too its disgusting.
17 juli 2026
Omdöme utan inbjudan
Svar från Aircraft Model Store
We’re sorry this happened, especially as the model was saved for your son’s birthday. As the order was delivered in January, it is unfortunately well outside our damage reporting period, which is why we were unable to arrange a replacement. However, we completely understand how disappointing this must have been, and we will respond directly to the message you have already sent with the photos to discuss a goodwill gesture.
For future orders, we kindly recommend checking each model shortly after delivery so we have the opportunity to resolve any issues promptly.
I can only highly recommend AMS
I can only highly recommend AMS. They are very helpful, quick answering emails back. I got now twice an extra aircraft model as I was waiting for my order long. But I dont mind waiting, I know my order is safe. Excellent service
7 juli 2026
Omdöme utan inbjudan
Svar från Aircraft Model Store
Thank you for your wonderful recommendation! It means a lot to us, and we are very grateful for your patience, trust and continued support.
Just bought the SQ Wings 1.200 Cathay…
Just bought the SQ Wings 1.200 Cathay Pacific B-LJE 747-867F 80yrs Retro livery from AMS and their customer service team could not of been more helpful with every question and request I asked for. These guys are tops without doubt and I will be buying from them again very soon. Keep up the good work AMS.
13 juli 2026
Omdöme utan inbjudan
Svar från Aircraft Model Store
What brilliant feedback, thank you! We are glad the team could answer all your questions and help with your order. See you again soon!
The customer service is flawless
The customer service is flawless, because Via A’s answers are impeccable. I had some questions about my order and she answered them all perfectly. I truly appreciate her daily assistance with my order.
9 juli 2026
Omdöme utan inbjudan
Svar från Aircraft Model Store
Thank you for sharing this! We’re so pleased that Via was able to answer your questions and support you throughout your order.
Fantastic Customer Service
Fantastic customer service. Jeffrey and Miles tended to my issue and they were quick to respond and help me out. Although it was a trickier one, they still managed to sort everything and get it all shipped out in time. Couldn’t be happier.
Models looks fantastic and I cannot wait to shop here again.
Would strongly recommend for anyone who’s interested in aviation.
6 juli 2026
Omdöme utan inbjudan
Svar från Aircraft Model Store
We’re so pleased Jeffrey and Miles managed to sort everything out for you. We hope you enjoy your models and shop with us again soon!
Amazing value for money
Amazing value for money. So cheap just for the typo on the stand. Plane is large, amazing quality and OK so pleased with it.
3 juli 2026
Omdöme utan inbjudan
Svar från Aircraft Model Store
We’re glad the typo didn’t take away from enjoying the model. Great to hear you’re pleased with the quality.
Easy to use website
Easy to use website, great service & delivery. Models are of great accuracy.
22 juni 2026
Omdöme utan inbjudan
Svar från Aircraft Model Store
Thank you for your kind words, we’re glad you had a great experience with us.
Excellent service
Excellent service
Very friendly staff
Great choice
Fast delivery
Highly w
27 juni 2026
Omdöme utan inbjudan
Svar från Aircraft Model Store
Thank you, we’re really pleased to hear this. We appreciate your support and hope to welcome you back again soon.
Great models very decent pricing and… great models
Great models very decent pricing and they come shipped in a very secure package to keep them from being damaged
12 juni 2026
Omdöme utan inbjudan
Svar från Aircraft Model Store
We're glad you were happy with the models, the prices, and our packaging. Enjoy your collection! ✈️
Big fan of aircraft model store
Big fan of aircraft model store, very accommodating to a request to split the order and send what was available now early (for a birthday).
They were extremely quick to respond, super friendly and went out of the way to help me. I’d also say they’re some of the best prices around for diecast model planes.
23 juni 2026
Omdöme utan inbjudan
Svar från Aircraft Model Store
We're glad we could arrange an early shipment for the birthday and that our team was able to help. Your support means a lot to our small business, and we hope to see you again soon!
Great variety and ease of use
Great variety of models, prompt delivery and rewards scheme for loyal customers. My son loves the site and his growing model airport.
10 juni 2026
Omdöme utan inbjudan
Svar från Aircraft Model Store
We're pleased you've enjoyed our range of models and service. It’s great to hear your son’s airport is growing, we hope there are many more additions to come!
Order processed quickly and arrived to…
Order processed quickly and arrived to Cairo , Egypt fast
One minor issue, there was a damage at one of the elevators of the airbus beluga, I did fix, not sure was it from your side or the customs here
Butt all the other models are perfect
Thank you very much
20 juni 2026
Omdöme utan inbjudan
Svar från Aircraft Model Store
It's great to hear your order arrived safely and quickly in Cairo. We're sorry there was a minor issue with the Airbus Beluga, though we're pleased the other models were perfect. We really appreciate your support and hope you enjoy your collection.
Great customer service
I've used thius company several times and have always had a great experience with products and quick delivery. On the last order I made a mistake and ordered the wrong product but the company made it easy to exchange it and their customer service was exemplary
17 juni 2026
Omdöme utan inbjudan
Svar från Aircraft Model Store
We're pleased we could quickly sort out the mix-up with your order and provide the level of service you expected. Happy collecting!
Happy with my models and fast tracked…
Happy with my models and fast tracked royal mail. No problems.
9 juni 2026
Omdöme utan inbjudan
Svar från Aircraft Model Store
Great to hear you're happy with your models and the fast Royal Mail delivery. We hope to see you again soon.
Had to wait nearly a month to receive…
Had to wait nearly a month to receive product no comuniction from yourself so only giving 3 stars
1 maj 2026
Omdöme utan inbjudan
Svar från Aircraft Model Store
Thank you for taking the time to leave a review. We're sorry for the delay and for not providing more proactive updates. The release dates for pre-order items are controlled by the manufacturer, and changes can happen unexpectedly. We do our best to keep the website updated with the latest information, but we understand this doesn't replace direct communication. We appreciate your patience and hope to serve you better in the future.
Bought several models from AMS..Had…
Bought several models from AMS..Had conversations with them,when a model i paid for on pre-order had to be cancelled..They gave me a percentage of my next model choice.
Great delivery time and great service..
Just a shame i could never walk round there place and pick out some i love myself.
Orders where great,quality of orders excellent and great service.
26 maj 2026
Omdöme utan inbjudan
Svar från Aircraft Model Store
We're glad we could help when your pre-order was cancelled and that you were happy with the alternative. It's great to hear your orders have arrived quickly and safely. We'd love to have a showroom one day too!
Good services as always from AMS
Good services as always from AMS. Quick delivery which was nice. The item arrived without damage and was packaged ok for transit.
11 juni 2026
Omdöme utan inbjudan
Svar från Aircraft Model Store
It's great to hear the delivery was quick and that your model arrived safely. We look forward to helping with your collection again soon.
Excellent customer service
Excellent customer service. Speedy delivery. Great product at a good price
6 juni 2026
Omdöme utan inbjudan
Svar från Aircraft Model Store
We're so pleased to hear that! Great service, fast delivery, and good value are exactly what we aim for. Thanks for taking the time to leave a review!
Great for 1:400 scale aircraft models
I have bought a few models from AMS and each one has been a great addition to my 1:400 aircraft collection. The quality is always great. The service is always great and I find the website easy to use and filter to refine my search. Competitive pricing, numerous offers & a wide range of models to choose from
1 juni 2026
Omdöme utan inbjudan
Svar från Aircraft Model Store
We really appreciate your loyalty and feedback! It's great to hear you've had positive experiences with both our models and service. Thank you for choosing us for your collection.
The staff are absolutely outstanding…
The staff are absolutely outstanding with info and shipping information, as someone from NZ wanting to ship to a hotel in England, they provided excellent help regarding that. 10/10 service!
22 maj 2026
Omdöme utan inbjudan
Svar från Aircraft Model Store
We appreciate your kind comment! Glad our team could help sort everything out for your hotel delivery. Thanks again for the 10/10!
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