I am extremely happy with their service. They answered all of my questions promptly and professionally. The delivery was fast, and everything was handled to the highest standard. I highly recommend th... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Rhys was amazing, he drove a long way to fit us in. Exceptional service, gave great advice, really understood our problem and fixed it properly, ordered the new part and sent in next day. Great firm... Se mer
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I had been experiencing a run of problems with my big industrial machine but just couldn't put my finger on the cause. After quite a bit of general research on the net I came across a really interesti... Se mer
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An excellent company to deal with. I had a bad postal delivery which went to the wrong address, but once I raised this with the company they handled it very professional. I had to go find my parcel... Se mer
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Företagsinformation
Skrivet av företaget
AE Sewing Machines are the UK's favourite suppliers of industrial textile equipment. We specialise also in cutting, sewing and pressing equipment. From the beginning of your textile manufacturing process all the way to the end, we aim to be with you every step of the way. We offer everything from simple textile manufacturing solutions to sophisticated, yet easy-to-use automated machinery. We also supply a wide range of spare parts for all of the machines that we are able to supply.
Our service promise
We back up 100% of our customers
We give you tailored support throughout you're whole journey with us, alongwith pre-sales and after-sales support.
Kontaktuppgifter
Unit 1-3, Vauxhall Court, Vauxhall Industrial Estate, LL14 6HA, Wrexham, Storbritannien
- 0330 332 6205
- info@ae-sewingmachines.co.uk
- ae-sewingmachines.co.uk
AE Sewing Machines
4,9
Utmärkt
644 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
They are always knowledgeable and…
They are always knowledgeable and extremely helpful with service/ repair issues
16 april 2026
Svar från AE Sewing Machines
Hi David,
Thank you for leaving this review! We always aim for the best possible customer service so it's great to hear you're happy with the advice you received :)
Kind regards
The AE Team
All received
The component I ordered arrived a bit later than I expected, but hopefully it will make a difference to our machinist. I did think the postage was higher than I expected. It was a small component and would easily fit through a letter box, why not also have a choice of second class mail? Rather than turn a fairly flat package into an item when I had to be there to receive it. I had to visit my Post Office twice to collect it, counter staff couldn’t find it, it took the manager just moments to find it, hence I didn’t actually receive it until 13th of April.
10 april 2026
Svar från AE Sewing Machines
Hi Ms Blackhall,
Thank you for leaving this review, we hope your new part is helpful! With regards to postage, the prices are set by the delivery companies so this is something we don't have control over. We do offer free delivery for orders over £200 but unfortunately can't absorb the postage costs for smaller orders. We only offer tracked delivery options rather than second class postage to ensure full traceability and insurance in case of lost or damaged parcels. We do appreciate your feedback and will be discussing alternative options.
Kind regards
The AE Team
Svar från AE Sewing Machines
Hi Martin,
Thank you for this short and sweet review, it is much appreciated!
Kind regards
The AE Team
Good service
Item as described. Delivery took longer tha expected, but it was over Easter. Good parts lists to choose correct item
1 april 2026
Svar från AE Sewing Machines
Hi Michael,
Thank you for writing this review! We're always working on improving our parts list and website so it's great to hear that you found it useful :).
Kind regards
The AE Team
A Great super fast service.
A Great super fast service.
Thank you
Will Definitely trade again.
5 Stars
Peter Ellis
Marine safety supplies ltd
31 mars 2026
Svar från AE Sewing Machines
Hi Peter,
Thank you for leaving this review! It's great to hear you're happy with our service and we look forward to working with you again in the future :)
Kind regards
The AE Marketing Team
Correct bobbin case quick delivery
Found the exact bobbin casing for my industrial brother machine and now working fine will be ordering a spare.
20 mars 2026
Svar från AE Sewing Machines
Hi Dee,
Thank you for leaving this review, it's great to hear that your new bobbin case has got your machine running again!
Kind regards
The AE Team
Incomplete item sent
Incomplete item sent. First purchase bad experience. How hard is it to get a simple order right? Disappointed
19 mars 2026
Svar från AE Sewing Machines
Hi Chinedu,
Thank you for your feedback, I've looked into this with our team. The image on the website page for the item you ordered shows all the parts that are included. They are securely bagged up inside a box, and all were accounted for in the pre-postage checks when they left our site. The washers you have said are missing aren't listed or shown as being included with this product. Our team reached out to explain this and ask if anything else was missing, but as of yet we haven't heard back from you. Please get in touch to let us know if this is the case so we can arrange for a replacement to be sent out.
Kind regards
The AE Team
Courier let us both down AE made sure…
Courier let us both down AE made sure we got our goods by sending them out again thanks a million
18 mars 2026
Svar från AE Sewing Machines
Hi Kevin,
Thank you for leaving this review! Courier issues are frustrating for everyone involved, it's great to hear you were happy with the way our team resolved this :)
Kind regards
The AE Team
Very pleased with my order
Very pleased with my order
Ordering went very smoothly
and arrived very quickly
11 mars 2026
Svar från AE Sewing Machines
Hi Thelma,
Thank you for leaving this review, it's great to hear that you're happy with the ordering process and our turnaround time!
Kind regards
The AE Team
Svar från AE Sewing Machines
Hi Pauline,
Thank you for this review, this is exactly what we aim for!
Kind regards
The AE Team
User friendly website and fast delivery.
4 mars 2026
Svar från AE Sewing Machines
Hi Zee,
Thank you for leaving this review! It's great to hear that you found our website to be user-friendly and were happy with our delivery times.
Kind regards
The AE Team
Svar från AE Sewing Machines
Hi Helen,
Thank you for writing this review, it's great to hear that you're happy with our communication and delivery!
Kind regards
The AE Team
Svar från AE Sewing Machines
Hi Randa,
Thank you for leaving this review! The website is a constant work in progress so we really appreciate your positive feedback.
Kind regards
The AE Team
Svar från AE Sewing Machines
Hi Peter,
Thank you for leaving this review, this is what we aim for!
Kind regards
The AE Team
Outstanding service from start to finish.
Outstanding service from start to finish.
The customer service at AE has been excellent.
The team at AE are genuinely knowledgeable industry professionals These are not pushy salespeople and that really makes a difference.
We don’t really write reviews… So when we do.. We do it because the company has made an impact. We need a great level of understanding when it comes to production methods ensuring we purchase something that will optimise our manufacturing not just increase our balance sheets.
They took the time to answer questions and were incredibly helpful throughout the process.
We recently purchased two new machines from AE and the whole experience has been seamless (excuse the pun). From delivery and installation to having a reliable point of contact and ongoing aftercare, the support has been first class.
Companies like AE are rare in the UK. Highly recommended.
5 mars 2026
Omdöme utan inbjudan
Svar från AE Sewing Machines
Hi Kieran,
Thank you so much for taking the time to write such a lovely review! As a family business integrity means a lot to us, we want to make sure we're applying our industry knowledge to matching up customers with their ideal equipment. I've passed your comments on to the team (who all appreciate a good pun). :)
Kind regards
The AE Team
Svar från AE Sewing Machines
Hi,
Thank you for leaving this short and sweet review!
Kind regards
The AE Team
FANTASTIC PROMPT SERVICE
26 februari 2026
Svar från AE Sewing Machines
Hi Chris,
Thank you for your review, this is what we aim for!
Kind regards
The AE Team
Slow to respond to email enqs.
Once I managed to communicate with somebody, I got the information I needed and it was delivered safely and is exactly what I wanted and needed.
My one criticism would be slow to respond to email enqs and provide regular updates. I got the information I needed by chasing them.
24 februari 2026
Svar från AE Sewing Machines
Hi Lindsy,
Thank you for your review! I've raised your feedback about response times with the team. We appreciate you bringing this to our attention and are now reviewing the email security quarantine system which occasionally holds emails back.
Kind regards
The AE Team
Excellent service and best sewing…
Excellent service and best sewing machine shop near London .
Great offers on high quality and professional material . Fast delivery too
20 februari 2026
Svar från AE Sewing Machines
Hi Nathalie,
Thank you for writing this review. We might not be the closest geographically but our agents travel all over the UK from our central location in North Wales!
Kind regards
The AE Team
Excellent fast service
Excellent fast service. Kept informed of progress of order. Well packed goods.
16 februari 2026
Svar från AE Sewing Machines
Hi Hilary,
Thank you for leaving this review, it's great to hear that you're happy with our turnaround times and communication :)
Kind regards
The AE Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.