Rhys was amazing, he drove a long way to fit us in. Exceptional service, gave great advice, really understood our problem and fixed it properly, ordered the new part and sent in next day. Great firm... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had been experiencing a run of problems with my big industrial machine but just couldn't put my finger on the cause. After quite a bit of general research on the net I came across a really interesti... Se mer
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An excellent company to deal with. I had a bad postal delivery which went to the wrong address, but once I raised this with the company they handled it very professional. I had to go find my parcel... Se mer
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Absolutely wonderful, kind and caring company. Very knowledgeable and always go above and beyond to help. If you are looking for anything sewing related, these guys can help. Can’t recommend them enou... Se mer
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Företagsinformation
Skrivet av företaget
AE Sewing Machines are the UK's favourite suppliers of industrial textile equipment. We specialise also in cutting, sewing and pressing equipment. From the beginning of your textile manufacturing process all the way to the end, we aim to be with you every step of the way. We offer everything from simple textile manufacturing solutions to sophisticated, yet easy-to-use automated machinery. We also supply a wide range of spare parts for all of the machines that we are able to supply.
Our service promise
We back up 100% of our customers
We give you tailored support throughout you're whole journey with us, alongwith pre-sales and after-sales support.
Kontaktuppgifter
Unit 1-3, Vauxhall Court, Vauxhall Industrial Estate, LL14 6HA, Wrexham, Storbritannien
- 0330 332 6205
- info@ae-sewingmachines.co.uk
- ae-sewingmachines.co.uk
AE Sewing Machines
4,9
Utmärkt
643 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Always very prompt with our orders.
Always very prompt with our orders
Great communication.
10 februari 2026
Svar från AE Sewing Machines
Hi Andrew,
Thank you for leaving this review. Quick turnarounds and great customer service are always what we aim for!
Kind regards
The AE Team
Svar från AE Sewing Machines
Hi Dawn,
Thank you for leaving this short and sweet review, it's great to hear you're happy with our service!
The AE Team
Brilliant service in helping to find…
Brilliant service in helping to find exactly the right needle for my singer industrial machine. Such a relief
13 februari 2026
Svar från AE Sewing Machines
Hi Jinnie,
Thank you for leaving this review! Our parts team are always here to help :)
Kind regards
The AE Team
I was disappointed with my experience…
I was disappointed with my experience with AE Sewing machines. I only chose to buy from them after reading good customer service reviews.
I received my initial order very quickly which was amazing, unfortunately the machine had a couple of chips on the arm plate.
I understand these things happen but the lady I spoke to about it was very abrupt and short. I was told to ‘just return it, we sell loads of these’. I did ask if the return would be at my cost and was told in the same manner to ‘send in my invoice’.
I returned the machine and requested a replacement. I had to call twice to chase my replacement which I did receive and am happy with.
I am just going to cut my losses on the return costs of the damaged machine, I will not be spending any more of my time or money with AE Sewing machines. Hopefully my experience was just a blip and others will have better service.
3 februari 2026
Svar från AE Sewing Machines
Hi Claire,
Thank you for leaving this review. We have discussed the issues raised in our morning meeting to establish where we went wrong in this instance and how we can resolve this.
In terms of the machine itself, being a portable blind hemmer rather than a standard machine with a table, etc. it was not subject to our usual build process. The machine is delivered to us as a complete unit, and we unfortunately didn't pick up on the manufacturers issue with the chips before sending it out to you.
It is important for us to receive a faulty product back before issuing a replacement as we need to carry out checks to establish that the same faults aren't present. As we don't have your delivery invoice (as you have explained, you were just going to cut your losses) we have instead refunded you £10 from your order value in the hopes that this will cover the cost.
We apologise for not meeting your customer service expectations on this occasion, as this is not the standard we hold ourselves to. Although it isn't what we want to hear, your feedback helps us to improve.
If you need any advice or have any questions about the machine going forward please don't hesitate to contact us.
Kind regards
The AE Team
Svar från AE Sewing Machines
Hi Chris,
Thank you for leaving this review, it's great to hear you're happy with your order!
Kind regards
The AE Team
First rate service
First rate service. From the advice given on which machine would suit my purpose, to the fast delivery, I cannot fault them and would highly recommend AE Sewing machines.
19 januari 2026
Svar från AE Sewing Machines
Hi Simon,
Thank you for leaving this review and recommending us, we're always happy to help people find their ideal machine!
Kind regards
The AE Team
Svar från AE Sewing Machines
Hi Evette,
Thank you for leaving this review, easy ordering and fast delivery is what we aim for!
Kind regards
The AE Team
easy to deal with and fast delivery
20 januari 2026
Svar från AE Sewing Machines
Hi Tim
Thank you for leaving this review. If there's anything we can do to improve your experience in the future we'd appreciate your feedback!
Kind regards
The AE Team
BRILLIANT COMPANY WOULD RECOMMEND
Impressed is an understatement. Pricing very competitive, couldn't find cheaper including postage for original part. Kept in the loop regarding delivery by email. Delivered on time, packaging was second to none. Product was perfect and original. Would recommend. All round amazing service from start to finish. WELL DONE
19 januari 2026
Svar från AE Sewing Machines
Hi Jane,
Thank you for leaving this lovely review! I've passed your kind words on to the team. We look forward to working with you again in future :)
Kind regards
The AE Team
Juki , DU1181N
From initial enquiry to my factory visit and recent delivery their service and knowledge and advice was excellent. I'm looking forward to using my new machine.
20 januari 2026
Svar från AE Sewing Machines
Hi Will,
Thank you for leaving this review. We love working closely with customers to make sure they're getting the ideal equipment, happy sewing!
Kind regards
The AE Team
Delivered light during a dark winter at The Upholstery Cabin…
Delivered what The Upholstery Cabin needed right when it needed it! Great service - Very happy with the product!
19 januari 2026
Svar från AE Sewing Machines
Hi Ray,
Thank you for leaving this review. It's great to hear that you're happy with your new light, sometimes having the right accessories can make all the difference!
Kind regards
The AE Marketing Team
Svar från AE Sewing Machines
Hi Elzbieta,
Thank you for leaving this review, we look forward to working with you again in future!
Kind regards
The AE Marketing Team
Great customer service and helpful…
Great customer service and helpful online chat. Quick delivery and communication.
14 januari 2026
Svar från AE Sewing Machines
Hi Zoe,
Thanks for leaving this review! Its great to hear that you're happy with our customer service.
Kind regards
The AE Marketing Team
New machine
Wow! Excellent customer service . My own lock stitch Machine broke and spoke to Rhys about a new one late afternoon. I explained I needed a replacement as soon as possible and it was delivered the following morning. Would definitely recommend AE again.
7 januari 2026
Svar från AE Sewing Machines
Hi Debbie,
Thank you for leaving this review! It's the best feeling when we can resolve a problem for our customers like this, I've passed your kind words on to Rhys. Thanks for recommending us :)
Kind regards
The AE Marketing Team
Im extremely happy and satisfied with the delivery and Matthew
Im extremely happy and satisfied with my machine and its quality. It arrived very quickly and delivery was efficient. I needed to speak to customer services and Matthew was very attentive professional and efficient.
An expectacular experience I highly recommend
13 januari 2026
Svar från AE Sewing Machines
Hi Bety,
Thank you for leaving this lovely review. It's great to hear that you're happy with your new machine and with our customer service! I've passed your kind words on to Mathew. Happy sewing :)
Kind regards
The AE Marketing Team
Ordered between Christmas and new year…
Ordered between Christmas and new year was told it would be shipped on 05 Jan, still didn't arrive until 09 jan with 48h delivery. I am sure that Royal Mail was the problem. Apart from that the service was good and my partner loves the scissors and says they are really quiet compared to the cheaper versions.
5 januari 2026
Svar från AE Sewing Machines
Hi Jason,
Thank you for leaving this review. I have checked and can confirm that your order was sent out on the 5th (our first day back from Christmas closure) so as you say, the delay was with Royal Mail and unfortunately out of our hands. It's great to hear that the scissors went down well and you're happy with our service!
Kind regards
The AE Marketing Team
Svar från AE Sewing Machines
Hi Nezir,
Thank you for this short and sweet review!
Kind regards
The AE Marketing Team
Svar från AE Sewing Machines
Vielen Dank für diese Rezension!
Svar från AE Sewing Machines
Hi Margaret,
Thank you for leaving this review! Our website is a constant work in progress so it's great to hear that you're happy with the product information provided :)
Kind regards
The AE Marketing Team
Svar från AE Sewing Machines
Hi Angela,
Thanks for leaving this review! If there's anything we can do to improve your experience next time please do get in touch, we're always happy to receive feedback.
Kind regards
The AE Marketing Team
Detta är Trustpilot
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