I would first like to apologise to Lesley the advisor who dealt with my case. My original review was a 1/5 and this was because of a different company involved in my mortgage. Lesley did her job flawl... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Randomly chose this company from Google, i made the right choice, i dealt with Mike Fragan, honestly what a top bloke he dealt with my remortgage and new purchase, he answered all my questions and hel... Se mer
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Amazing service by Acumen. Used them twice now and can not recommend them enough. Mick Kickman has been amazing helping us and keeping us updated throughout and taking time to explain all our options... Se mer
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This was my first time buying my new home and Cameron made me feel very comfortable during this stressful process. He was always at the end of any phone call and guided me through the whole thing. He... Se mer
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Företagsinformation
- Hypoteksmäklare
- också i
- Ekonomisk rådgivning
- Fastighetsförsäkring
- Försäkringsmäklare
- Hemförsäkringsbolag
- Livförsäkringsbolag
Skrivet av företaget
With over 25 years experience we know how to get the right Mortgage and Protection for you. Our connections and relationships mean that we can get access to the best rates and move quicker than other mortgage brokers. We will always be able to find something to fit your needs. We are independent and able to recommend mortgages from the whole market. We specialise in new build, but we offer all types of mortgages including remortages, buy to let mortgages and equity release. We leave no stone unturned when it comes to getting you the mortgage that best fits your requirements. In fact, 96% of our customers go on to recommend our services to someone else. (Acumen Independent Financial Advisers Ltd. T/A Acumen Mortgages)
Kontaktuppgifter
Acumen House, OL9 9XB, Greater Manchester, Storbritannien
- 0161 688 1111
- hello@acumen-mortgages.co.uk
- acumen-mortgages.co.uk
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Slow process and clunky systems
Kieran was very helpful but the wider team and mortgage offer progression was slow, I was asked for the same documents multiple times because the system they use (which is their updated system) is not fit for purpose
20 juni 2025
Svar från Acumen Mortgages
Thank you for your feedback. We're really pleased to hear that Kieran was helpful and provided you with good support, we’ll be sure to pass on your kind words to him.
However, we’re sorry to hear that your experience with the wider team and our system caused frustration. We completely understand how inconvenient it must have been to be asked for the same documents more than once.
Your comments are valuable to us and if there’s anything we can do to follow up or support you further, please don’t hesitate to get in touch.
The communication flow was wonderful…
The communication flow was wonderful from start to finish. All information were communicated early enough to enable you made decision.
5 juni 2025
Svar från Acumen Mortgages
Thank you for taking the time to leave a review, we really appreciate it.
It was a pleasure working with you and we look forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Extremely Happy Customer
I have used Acumen for the last 6 years with my mortgage and life insurance needs, Paul Hodgson has been my advisor and has continually gone above and beyond to find me the best deals every time, I cannot rate him highly enough, his clear uncomplicated advice eases my concerns and he always delivers.
10 juni 2025
Omdöme utan inbjudan
Svar från Acumen Mortgages
Thank you for taking the time to leave a review, we really appreciate it and thank you for continuing to use Acumen over the last 6 years.
We are so pleased to hear how Paul always goes above and beyond and always finds you the best deals. It's a pleasure working with you and Paul is looking forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Very helpful during our house buying…
Very helpful during our house buying process, with quick and prompt responses for any questions we had
6 juni 2025
Svar från Acumen Mortgages
Thank you for taking the time to leave us a review, we really appreciate it.
Thank you for using Acumen and we hope to work with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Easy to contact
Easy to contact, Cameron was amazing with any concerns had at any point. Fast and reliable
23 maj 2025
Svar från Acumen Mortgages
Thank you for your review. We are so pleased to hear how Cameron supported you through the process.
We are looking forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Svar från Acumen Mortgages
Thank you so much for your review, we really appreciate it!
We are looking forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Great communication
Communication was great from start to finish. So helpful, enjoyed working with Richard very professional. Will recommend him and Acumen.
30 maj 2025
Svar från Acumen Mortgages
Thank you for taking the time to leave a review, we really appreciate it.
It was a pleasure working with you and we look forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Comprehensive and clear communication…
Comprehensive and clear communication from Sam McWilliams that made the process as first time buyers extremely smooth. Super helpful and invaluable advice - would highly recommend.
28 maj 2025
Svar från Acumen Mortgages
Congratulations on buying your first home!
We are so pleased to hear how Sam supported you through the process and and helped everything to run smoothly.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Svar från Acumen Mortgages
Thank you so much for your review, we really appreciate it!
We are looking forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Svar från Acumen Mortgages
Thank you for taking the time to leave us a review, we really appreciate it.
We look forward to the opportunity to work with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Very professional and quick responsive,
27 maj 2025
Svar från Acumen Mortgages
Thank you for your review, we really appreciate it!
We are looking forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Svar från Acumen Mortgages
Thank you for taking the time to leave us a review, we really appreciate it.
Thank you for using Acumen and we hope to work with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Knowledgeable and clear
Set up a call really quickly and was really knowledgeable. Kept in contact throughout the process
16 maj 2025
Svar från Acumen Mortgages
Thank you for taking the time to leave a review, we really appreciate it.
It was a pleasure working with you and we look forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Great service.
21 maj 2025
Svar från Acumen Mortgages
Thank you for your review, we really appreciate it!
We are looking forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Svar från Acumen Mortgages
Thank you for leaving a review, we appreciate your feedback!
We look forward to the opportunity to work with you again soon.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Exceptional Support and Compassionate Service
Working with Sam and Dawn at Acumen has been an absolute pleasure. From start to finish, they were not only incredibly helpful but also kind and compassionate throughout the entire mortgage process. Even when the process took significantly longer than expected, they went above and beyond to support me, always keeping me consistently updated and reassured.
Their dedication and professionalism turned what could have been a stressful experience into a positive one for me. I couldn’t have asked for better advisors and would wholeheartedly recommend them to anyone. My experience with Sam and Dawn has truly been outstanding, and on behalf of myself and my family, I am saying thank you.
16 maj 2025
Omdöme utan inbjudan
Svar från Acumen Mortgages
Thank you for taking the time to leave a review, we really appreciate it.
We are delighted to hear that your experience with Sam and Dawn was such a positive one and that they were able to reduce some of the stress for you.
On behalf of the whole team, thank you for using Acumen and we look forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
I have to say Mick at Acumen was very…
I have to say Mick at Acumen was very good and patient. We had many obstacles to get over but finally we managed to do it.
Most would have given up but Mick was outstanding
Would definitely recommend.
14 maj 2025
Omdöme utan inbjudan
Svar från Acumen Mortgages
Thank you for your review and for choosing Acumen!
I've shared your feedback with Mick, he really appreciates it and we are looking forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
All good nice and easy process always…
All good nice and easy process always happy to help aswell
1 maj 2025
Svar från Acumen Mortgages
Thank you for your review, we really appreciate it.
We hope to work with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Great as always
Great comms, great deals, and just generally great to deal with. Thanks again.
22 april 2025
Svar från Acumen Mortgages
Thank you for taking the time to leave a review, we really appreciate it!
We are looking forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Svar från Acumen Mortgages
Thank you for your review. We welcome all feedback as we are always striving to get better.
We hope to work with you again in the future.
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