I really cannot thank Maria and her team enough for working with me and a third party to update the company new name. This process had taken approx 4mths to complete and Maria personally guided us th... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Access Paysuite has been a breath of fresh air, especially after the disaster we experienced with our previous DDM provider. Maria and the team have been clear, supportive and proactive throughout the... Se mer
I am the bookkeeper/membership secretary using Access PaySuite . The system went live for our first collection earlier this year. Initially newcomers are helped by the onboarding team, Becca Clark ha... Se mer
We have had all our customer DD applications appearing in triplicate for months. We have had a mixture of responses from ‘support’ from mainly confused AI chat which keeps opening and shutting the cas... Se mer
Företagsinformation
Skrivet av företaget
Access PaySuite’s cloud-based software delivers seamless, secure & affordable payment solutions to businesses of all shapes and sizes, giving you the freedom to focus on growing your business, while we take care of the payments.
Kontaktuppgifter
Storbritannien
- accesspaysuite.com
4,6
Utmärkt
353 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Access PaySuite
Hi Mike
Thanks for the feedback we really appreciate it :)
SmartDebit Team
Excellent service and support
Excellent service and support. Really simple system to use and I would recommend to anyone looking for a new Direct Debit collection provider.
7 december 2020
Omdöme utan inbjudan
Svar från Access PaySuite
Hi Angela
Thanks for the feedback and for recommending us to others.
We really appreciate it :)
SmartDebit Team
Excellent service!
I've been so impressed with SmartDebit in all my dealings with them. DD collections have run smoothly, their portal is easy to use and their customer service is second to none - they always respond really quickly, are super friendly and really helpful. Absolutely deserving of five stars!
7 december 2020
Svar från Access PaySuite
Hi Anna,
Thanks so much for the feedback. Glad we've been able to respond quickly when you've needed support and that the team have been friendly and helpful.
We really appreciate it :)
SmartDebit Team
I have had occasion to phone Smart…
I have had occasion to phone Smart Debit team a few times. I have always found them to be very helpful and quick to come up with an answer to my problem.
The Quick Chat is also very helpful if you do not want to make a telephone call.
Would definitely recommend them.
17 november 2020
Svar från Access PaySuite
Hi Mary,
Thanks for taking the time to leave some feedback. We're pleased you have found our LiveChat function useful and that we've been able to deal with your problems quickly.
SmartDebit Team
Very Helpful on the online chat..
Very Helpful on the online chat... Just as expected thank you
16 november 2020
Omdöme utan inbjudan
Svar från Access PaySuite
Hi there,
Thanks for taking the time to review the Livechat service you received.
We really appreciate it :)
SmartDebit Team
James has been very helpful and patient…
James has been very helpful and patient making sure I understood the process every step of the way - thank you James
10 november 2020
Omdöme utan inbjudan
Svar från Access PaySuite
Hi Tonia,
Thanks for taking the time to review our service, we really appreciate it :)
James will be happy to learn that you have been happy with his assistance.
Thank you
SmartDebit Team
Svar från Access PaySuite
Hi Sam,
Great to hear you found the team helpful and friendly and, that we were able to respond to your query quickly.
We really appreciate you taking the time to leave us a review.
Thank you :)
SmartDebit Team
Excellent service as always
3 november 2020
Svar från Access PaySuite
Hi Ian,
Thanks for your feedback and for taking the time to review our service, we really appreciate it :)
Thank you
SmartDebit Team
Quick and efficient as always.
28 oktober 2020
Svar från Access PaySuite
Hi Peter,
Thank you for taking the time to review our service. We're glad we could help.
SmartDebit Team
Quick and efficient
Online chat, very responsive and efficient. What more could you want! Used a few times and always sorted or resolved the issue.
19 oktober 2020
Omdöme utan inbjudan
Svar från Access PaySuite
Thanks for taking the time to review our service recently. We're glad you found our Livechat function useful, and we're pleased we could help.
SmartDebit Team
Harry has been great helping us set up.
16 oktober 2020
Svar från Access PaySuite
Hi Heather,
Thanks for your feedback. Harry will be happy to learn that you have been happy with his assistance in setting up your account.
Thank you for taking the time to review our service, we really appreciate it :)
Thank you
SmartDebit Team
Svar från Access PaySuite
Hi,
We're pleased you have found our systems easy to use and that our support function have been helpful.
Thank you for taking the time to leave us a review we really appreciate it :)
SmartDebit Team
Excellent response to my enquiry
Excellent response to my enquiry. My question was answered promptly and accurately. The information I requested was provided by return email. SmartDebit have consistently provided an excellent service. Highly recommended!
23 september 2020
Omdöme utan inbjudan
Svar från Access PaySuite
Hi Alan,
We're glad we were able to resolve your query and that you're happy with the service.
Thanks for recommending us :)
SmartDebit Team
Exceptional service,always on hand to…
Exceptional service,always on hand to sort any problem that may arise.
A truly eceptional company and service.
16 september 2020
Omdöme utan inbjudan
Svar från Access PaySuite
Hi Tim,
Thanks for your kind words about our service - the team will be really pleased to read your feedback.
Thank you
SmartDebit Team
Easy process…
Have just completed registration for set up of D/D system. Even with a change of Smart Debit personnel the process has been easy and smooth. Always able to speak directly to person concerned and all questions answered promptly. Very impressed.
10 september 2020
Omdöme utan inbjudan
Svar från Access PaySuite
Hi John,
We're pleased that we could make the setup process easy for you. Thanks for taking the time to leave us a review - we really appreciate the feedback.
Thank you
SmartDebit Team
Great system for DD Payments
9 september 2020
Omdöme utan inbjudan
Svar från Access PaySuite
Hi Mohammed,
Thanks for the feedback on our system we really appreciate it :)
Thank you
SmartDebit Team
Always helpful & efficient
Always helpful & efficient - great support & platform for processing direct debits & accessing reports.
Would be happy to recommend as a direct debit provider
3 september 2020
Omdöme utan inbjudan
Svar från Access PaySuite
Hi Kirsty,
Thanks for taking the time to leave us a review. We're pleased you're a fan of our portal and reporting and would be happy to recommend us :)
Thank you
SmartDebit Team
We used SmartDebit for AUDDIS…
We used SmartDebit for AUDDIS migration, the process was simple and the transition went smoothly.
Staff are professional and always responded promptly.
I can't fault their service.
26 augusti 2020
Omdöme utan inbjudan
Svar från Access PaySuite
Hi Nathan,
It's great to hear we were able to simplify the AUDDIS migration process and that the project was delivered smoothly.
Thanks so much for taking the time to leave us a review we really appreciate the feedback.
Thank you
SmartDebit Team
Top quality service.
Top quality service.
Always fast and top quality service.
25 augusti 2020
Omdöme utan inbjudan
Svar från Access PaySuite
Hi Tony,
Thanks so much for your feedback on our support and service.
We really appreciate you taking the time to leave us a review.
SmartDebit Team
Fantastic service. Would recommend
We have used Smart Debit for several years. The service we receive now is exactly the same as it was when we first joined. The staff, especially Bethan, go above & beyond to assist. The system is very easy to use & staff are on standby to assist with any issues.
I wouldn’t hesitate to recommend them.
25 augusti 2020
Omdöme utan inbjudan
Svar från Access PaySuite
Hi Jo,
Thanks so much for the recommendation. We're pleased you found the system easy to use and Bethan will be really happy to read your feedback.
Thanks
SmartDebit Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.