Access PaySuite Omdömen 353

Had a problem submitting a file at 15.59 and Danielle pushed it through for us and saved the day

Rachel sat with me on the web chat while I did a bulk update which was reassuring as this was the first time doing this.

Excellent service as always, great customer service as they show how much they really care about their customers and their accounts. Alway efficient and very responsive, I must also give them credit for their speed of service.

So far so good. Very helpful team

I have been with smart debit since 2017, I am writing this review end of 2021 not even realising how long our relation has been! The people at smart debit are great and will listen and try their best to tailor to your needs as best they can! Would recommend!!!

Smart Debit response to my queries is always swift, accurate and a great experience.

Smart Debit helped us implement their software in record time as our previous software stopped working. They were fast and efficient and I am very pleased we chose them as our new provider.

Brilliant Customer Service Team - Always very quick, responsive and helpful. Easy to reach any time we have a query. The system itself is easy to use and navigate.

All my questions were answered without any delays. The assistance was factual and correct, and it was a pleasure dealing with your consultants. I would recommend your services to anyone who is interested in the functionality.

Thanks to both consultants who assisted me!!

Smart Debit - easy software, great customer service really pleased with the company on all counts

My recent experience with Rachel at SmartDebit was excellent. I had a question regarding changing a collection date for a customer, and wasn't sure how to proceed. In our chat, Rachel made a suggestion, which I implemented while we were still in chat mode, and it worked. She was very helpful and my issue was resolved quickly. I appreciate being able to chat when I have a question, and the helpful, immediate service was excellent.

Deeply concerned about this company. We have used Smart Debit for many years but they seem to have been bought by the Access Group. They no longer answer the phones and take forever to reply to support tickets. Moving away to another supplier

We needed to submit an urgent file to BACS urgently on Friday 27th August and as the 'deadline' for the day was fast approaching, we were unsure whether we would be able to submit it in time. We need not have feared, as Smart Debit pulled out all of the stops to ensure the file was processed successfully and we were able to reconcile the DD Claims we had made, and any that had been rejected at BACS. It is reassuring to know that we have such a reliable partner when under pressure situations. Thank you Smart Debit.

Excellent service in assisting us to get registered for the service. Big thanks to James Cagney for all of his help.

Under our group of companies, we have 5 separate accounts with Smart Debit, servicing over 25,000 customers. Each separate entity utilises Smart Debit's Pulse system differently, which highlights how agile their system is. Although they operate differently, it all culminates in the same result of operating DD collections seamlessly. The customer service we receive is by far and away the best of all our suppliers! This ranges from the likes of Kat, Kelly & Hayley in the Sales & Support teams to David & Basil in Technical Support, nothing is ever too much trouble!

Very helpful and knowledgable. Made the process easier and seamless. The team responded well and quickly to our emails and requests.

Smart Debit is an excellent platform to manage clients as I manage collections for almost 1500 customers.

Organisation is from their team, Danielle, Kelly & others have been very instant to help me with my queries.

Grateful to be working with such team at Smart Debit!

An excellent customer service. Our query was resolved instantly.

We've been a customer of Smart Debit for a few years now. Cannot fault their customer service. Always available on online chat or by phone and always resolve any concerns or issues we have. Highly recommend.

Seemed to be a very easy and seamless process.