I find Abri a very good Housing Association, their Staff are kind ,compassionate, and always helpful with any situation. They deal things very effectively, and get jobs done quickly. I have the up mos... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I reside in an abri property and would like to commend dave and Gordon for being excellent trade men putting on new taps to make my mums life easier as she has dementia.They were efficient polite frie... Se mer
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Since 2006 i am tenant and move in 2016 , due fire accident. Now do more 10 years , 2026 and I am very lucky with Apri- socialhousing where I am supported for whatever concerns, problems, iss... Se mer
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Truly shocking service for leasehold property owners. I have being trying to get repairs done since July 2024. The job was started in early 2025 and has not been completed (it is September 2026). Th... Se mer
Företagsinformation
Om Abri
Skrivet av företaget
Abri is a large housing provider who own and manage more than 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
If you want to raise a repair, make a payment, send us a message and much more, you can do so by logging on to the portal.
Log on to the portal:
Kontaktuppgifter
Collins House, Bishopstoke Road , SO50 6AD, Eastleigh, Storbritannien
- 0300 123 1567
- hello@abri.co.uk
- abri.co.uk
4,6
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Thomas the electrician knew his job and fixed the problem
Thomas the electrician was very friendly chatty and most of all fixed the problem and is still working well
10 juni 2026
Omdöme utan inbjudan
Svar från Abri
Hi Teresa,
Thank you for taking the time to leave a review, we really appreciate it!
It's great to hear you were happy with Thomas and the work he completed in your home. I shall make sure this is passed to his manager.
Kind regards,
Emily
Terrible
Terrible. If I could give it 0 stars I would.
You cant get hold of anyone. I have surveyors and other companies calling me asking me to chase them as they aren't getting replies either.
They give you a deadline of a week to get forms signed but the information is incorrect on them and you cant get a reply.
18 juni 2026
Omdöme utan inbjudan
Svar från Abri
Hi Kathryn,
Thanks for taking the time to leave us a review.
I'm sorry to hear that you are currently having issues and are unhappy with the service you have received, this is not how we want our customers to feel and we would like to look into this further for you.
So we can do this are you able to call our Customer Contact Centre on 0300 123 1567, alternatively you can email us at Hello@abri.co.uk.
Kind regards,
Emily
Terry Abri
Terry come out to do my repair. He explained what he was doing and he stayed with me until i was satisfied with my door. He was very polite and spoke about everything he was doing. And he also cleaned up after himself. Such a very nice young man.
8 juni 2026
Omdöme utan inbjudan
Svar från Abri
Hi June,
Thank you for leaving a review, it's really great to hear Terry was polite and that you were happy with the repair completed in your home. I shall make sure this is passed back to his manager.
Kind regards,
Emily
Had an electrian come to my property to…
Had an electrian come to my property to fix my shower. He was polite explained what he was doing , helpful when I asked questions .very respectful of my property. Did a great job . Very pleased with the service provided
10 juni 2026
Omdöme utan inbjudan
Svar från Abri
Hi Sally,
It's great to hear you were happy with the job completed by our electrician.
Thanks for leaving a review, we really appreciate it.
Kind regards,
Emily
Great customer service
Abri staff are always pleasant to deal with when organising and completing maintenance. Every technician who has carried out maintenance and repairs has been polite, professional and efficient. The call centre staff are great too. It's appreciated.
12 juni 2026
Omdöme utan inbjudan
Svar från Abri
Hi Jo,
This is a lovely review to read, thank you!
We really appreciate you taking the time to leave a review.
Kind regards,
Emily
We had the lovely georgia to fix a…
We had the lovely georgia to fix a shower switch, so polite and friendly got the job done in no time.
5 juni 2026
Omdöme utan inbjudan
Svar från Abri
Hi Charmaine,
Thanks for taking the time to leave us a review, we really appreciate it!
It's great to hear you were happy with the repair that Georgia completed for you, I shall make sure this is passed to her manager.
Kind regards,
Emily
Gordon the Plumber was on time and…
Gordon the Plumber was on time and polite. He quickly diagnosed the issue, explained what he was doing and promptly fixed the problem. I was very happy with the outcome
8 juni 2026
Omdöme utan inbjudan
Svar från Abri
Hi Caroline,
Thanks for leaving a review!
It's great to hear that you were happy with Gordon and the job he completed, this will be passed over to his manager.
Kind regards,
Emily
All ABRI staff are very professional…
All ABRI staff are very professional and friendly and take the time to talk to you and explain how a job request is going to be followed through. Visiting technicians have always completed any work to a good standard. I am very happy with the services provided by ABRI, across all levels
5 juni 2026
Omdöme utan inbjudan
Svar från Abri
Hi Beverly,
This is such a nice review to read, thank you! The Contact Centre Team work really hard so I'm glad to hear that you have found the advice given helpful. It's also great to hear that you are happy with the services provided by our repair operatives.
Thanks for taking the time leave a review.
Kind regards,
Emily
Polite tidy and extremely thorough June…
Polite tidy and extremely thorough June 8th.
9 juni 2026
Omdöme utan inbjudan
Svar från Abri
Hi Julie,
Thanks for taking the time to leave a review, we really appreciate it.
It's great to hear you were happy with the repair visit. If you need anything else please do not hesitate to get in touch with our Contact Centre team.
Kind regards,
Emily
Repair man was quick
Repair man was quick, polite and went above and beyond to accomidate my disability
10 juni 2026
Omdöme utan inbjudan
Svar från Abri
Hi,
Thanks for leaving a review, we really appreciate it!
It's great to hear you were happy with the trade operative that attended.
Thanks again,
Emily
Spoke to a lovely lady Jo last week who…
Spoke to a lovely lady Jo last week who was so understanding and helpful. She was so easy to talk to and very sympathetic and helped me immensely to solve my problem. Wish I’d called sooner now knowing they will help you in anyway possible. Thank you Jo 🫶
5 juni 2026
Omdöme utan inbjudan
Svar från Abri
Hi Paula,
Thanks for leaving a review for Jo and the support that she gave you, I have passed this onto her and she's really happy that you were so pleased with her service.
The Contact Centre Team are always available to help so if you need anything else please do give them a call.
Thanks again,
Emily
The gentleman that came to my house was…
The gentleman that came to my house was a lovely man and did a good job .
And the lady that phoned me was very nice lady and very polite.
8 juni 2026
Omdöme utan inbjudan
Svar från Abri
Hi Becca,
Thanks for taking the time to leave us a review.
We're really happy to hear that you were happy with both the repair operative and the service in our contact centre.
If you need anything else please do get in touch.
Kind regards,
Emily
Great asset
Had a problem with item as soon as the engineer Ian came in he knew what the problem was.
He was courteous and pleasant did the job at hand all while keeping us informed and tidied up afterwards.
A great asset to abri.
9 juni 2026
Omdöme utan inbjudan
Svar från Abri
Hi Stacey,
It's so great to hear that you were happy with Ian and both the work he completed and the way he explained everything to you.
Thank you for leaving a review, we really appreciate it!
Kind regards,
Emily
Really helpful guy…
Really helpful guy who was informative on the process needed to do the job .
Cleaned up after work was completed and explained how everything worked .
8 juni 2026
Omdöme utan inbjudan
Svar från Abri
Hi Rachel,
Thanks for leaving us a review, we really appreciate it!
It's great to hear that you were happy with the work completed at your home, and that the operative was happy to explain what they were doing.
Kind regards,
Emily
We had a blue shield contractor attend…
We had a blue shield contractor attend our property to carry out some works. He was thorough cleared up after himself so no mess was left behind
2 juni 2026
Omdöme utan inbjudan
Svar från Abri
Hi Peter,
It's great to hear that you were happy with the work completed by Blueshield.
Thanks for taking the time to leave us a review!
Kind regards,
Emily
Electrician Myron
Electrician Myron who fitted my new shower who very polite did a wonderful job.
Very efficient, cleaned up afterwards.
Very happy with service and new shower.
And to customer service for checking up about update
Mrs Susan Nicol
4 juni 2026
Omdöme utan inbjudan
Svar från Abri
Hi Susan,
Thank you for leaving a review, we really appreciate it!
We're really happy to hear that you're happy with both the new shower that Myron fitted, and the support that the Contact Centre have provided.
Thanks again,
Emily
Ryan from Abri ,did an excellent job on…
Ryan from Abri ,did an excellent job on my repair, quick and efficient highly recommend
2 juni 2026
Omdöme utan inbjudan
Svar från Abri
Hi Patricia,
It's great to hear that you were happy with the repair that Ryan completed.
Thanks for taking the time to leave us a review, we really appreciate it!
Kind regards,
Emily
THE CARPENTER(ian.H)
THE CARPENTER(ian.H)
FIXED A BATH PANEL that was not straight forward as you would expect due to the bath itself.
DID A GOOD JOB AND SPENT MORE TIME THAN USUAL DUE TO THE ABOVE. POLITE AND FRIENDLY which is not always the case with some workmen i have encountered.
MANY THANKS
5 juni 2026
Omdöme utan inbjudan
Svar från Abri
Hi Barry,
Thanks for taking the time to leave us a review.
It's great to hear you were happy with the operative that fixed your bath panel.
Kind regards,
Emily
We would like to thank w Wayne Churcher…
We would like to thank w Wayne Churcher for his support in helping us to reduce our social and housing costs. Without his help and assistance we would not have been able to get through the complicated forms that had to be completed. Once again we thank him.
8 juni 2026
Omdöme utan inbjudan
Svar från Abri
Hi John,
Thanks for taking the time to leave a review.
I'm really happy to hear that Wayne was able to support you at a difficult time and that you've been able to reduce some of your costs. Please don't hesitate to reach out if you need anything else.
Kind regards,
Emily
Abri genuinely cares about its…
Abri genuinely cares about its residents. I have had an excellent experience and appreciate the outstanding customer service. Abri is always there when I needed help.The staff are friendly, helpful, and responsive when support is needed. Communication is clear, and maintenance issues are handled professionally. Overall, Abri provides a positive living experience and works hard to support its communities.
Thank you Abri for the wonderful service .
4 juni 2026
Omdöme utan inbjudan
Svar från Abri
Hi Ahmad,
Thanks for leaving us a review.
It's great to hear you are happy with the staff at Abri, the Contact Centre Team work really hard to support our customers so it's always nice to hear that this is appreciated.
Thanks again,
Emily
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