Andrews & Arnold Ltd Omdömen 

Honesty
Efficiency
Reassurance
Technical knowhow
Human beans on the end of a phone
All adds up to an AAISP internet connection

I recently moved house and had a very negative experience with Virgin Media unable to provide fibre service but only realising on the day of installation and another VDSL ISP failing to get service provided due to problems with Open Reach.

A&A were fantastic and dealt with the complexities of navigating Open Reach quickly and I was connected in days. Later, when complexities in the internal phone wiring meant that the copper connection needed to be rewired they handled the communication with Open Reach and got it resolved within a couple of days, which was amazing based on previous experience with Open Reach.

The service is also very reliable and flexible, with very good customer support and lots of technical information available directly via the customer portal.

Highly recommended

Great service - never any issues with connection and the team are always helpful, friendly and responsive.

I have been with A and A for maybe 10 years now, their connection has never dropped at all in that time, other than maybe routine overnight maintenance. The speed has always been excellent compared to other providers on the same exchange. The icing on the cake though is this (make sure you are sitting down, especially if you are a customer of a big ISP like BT, Virgin and the like, as this will shock you!) when you phone them, with a sales query or a technical issue, the phone is actually answered by a human, always by someone helpful and polite and 9 times out of 10 usually within approx 5 rings. Does'nt sound like much but when you have experienced massive hold times, service speed issues, pre-recorded menus and all of the your call is important to us rubbish that comes with the big boys, this is absolutely and utterly brilliant, a breath of fresh air. I can not rate A+A enough, their service has been completely faultless over a 10 year period..that says it all!!!!

Great service in moving my broadband from FTTC to full Fibre (FTTP). Jason was on top of it every step and made sure my subnet and internet telephone number migrated seamlessly.
As I've come to expect from Andrew & Arnold, everything went without a hitch

Amazing customer service - very responsive to customer questions and problems.

After experiencing some crazy speed issues on my FTTP connection with my previously provider I decided it was time to switch to a provider that put service at the top of their priorities
It’s been seamless with speeds and ping times back to where they should be with no crazy routing via remote servers.

A&A are second to none for customer service - you get straight through to their support when calling them and they resolve issues quickly. You don't get passed to "second line" - one call - one fix. If only other providers were like this. Brilliant.

Great customer service all round. No gimmicks, no nonsense and no dramas when you're looking to make a change.

Quick, clear communication. Installation and service flawless (installation was Openreach but the AA side was handled really well).

I haven't needed any of their expert support yet but good to know it's there.

Straightforward pricing too. Thanks AA.

I had an issue with my account so I called up customer services. There were no frustrating IVR options or long wait times which was really refreshing.

I was able to connect with a helpful representative who quickly and efficiently resolved my query in less than 20 minutes.

A big thank you to Ashley in accounts for their assistance!

Andrews and Arnold provide a fantastic and very reliable service with great attention to detail. We have recently upgraded our service to fibre broadband which went very smoothly. We have used Andrews and Arnold for many years both domestically and in business. We cannot recommend them highly enough!

Andrews and Arnold are exceptional, and stand out way above the large corporate mass of ISPs. Setup with their supplied routers is 'plug-n-play'. If you want to set up your own router, then all the necessary infomration is provided in an 'Info pack'. Most improtantly, when there is an issue, their support team are there to help. The support (real email communications or phone) is absolutely not your typical 'call centre' experience, but instead you wll reach real technical experts who can really help you, even with obscure issues.
Additionally the contracts are clear and simple. No scum-bag large corporate small-print that you undeservedly might get trapped by.
Get on-board with Andrews & Arnold to cruise, to relax (and to surf) :)

You get what you pay for. A&A are reliable and good quality. Low ping, no bufferbloat tricks to make your bandwidth seem high, consistent performance at peak times. Support staff who you can reach without having to pick up the phone if you don’t want that, and won’t start every problem with “have you turned it off and on again”.

There is no triage/first line helpdesk.. you are straight onto experts who know exactly what they are talking about - it's how things should be but very rarely are.. top notch company

Unparalleled customer service in the broadband industry. They know of problems with your line before you do. I always recommend them to everyone I know.

The move from my existing ISP was made very easy by Aa.net.uk support and I did appreciate the support team being located in the UK. The installation by OpenReach happened on the day specified and followed by the arranged VoIP installation.

If you wish to use VOIP and your ISP does not provide the service, and you are a domestic phone user without a high level of IT knowledge, avoid this company. The VOIP service will not function properly and the company's advisers will direct you to a support web page that is unintelligible, unhelpful and in places insulting. If their VOIP service is incompatible with ISPs other than themselves then they should inform you of this before signing you up and taking your money for equipment and line rental.

As a domestic customer, not a business, giving up your landline and moving to VOIP is a scary proposition, but it was very easy with A&A.

The support team provided timely information about the move process and confirmed when it was finished.

The information provided when you order was very helpful and pointed you to the right places to understand everything.

Their support pages are extremely detailed and provide all the information to port your number in and configure the VOIP service. They also provided the information to configure Zoiper (a soft phone) with examples.

Having set it up, the service is working smoothly and I will recommend it for those who cannot bear to lose their landline number.

I’ve been a happy customer of A&A since they first started and they are the only ISP I know where I can rely on being able to pick up the phone and immediately speak to someone who knows more about things than I do! Also a big plus is their line quality web page that gives second by second reporting