Andrews & Arnold Ltd Omdömen 

Everything to do with my changes was handled efficiently and sympathetically. I was kept informed at all stages and the work was carried out as promised. I have always appreciated the way they keep customers informed about any issues.

I've been with A&A for a few years now on their CityFibre home broadband service, and while they aren't the cheapest provider on the network, I genuinely believe you get what you pay for.

The service itself has been rock solid. The only outages I've experienced have been due to issues on the underlying CityFibre network rather than A&A themselves, and they've always been transparent about what's happening.

The main reason I stay with A&A, though, is the support. It's genuinely technical support from people who know what they're talking about. When you call, you speak to a real person in the UK rather than fighting your way through endless automated menus or reading from a script. The same applies to email support, you're dealing with engineers who understand networking and are able to help rather than simply following a checklist.

Over the years I've had some fairly unusual requests for a home broadband connection, including announcing my own IP address space and ASN. Most residential ISPs wouldn't even entertain that conversation, let alone support it. A&A didn't question it, they simply helped me get everything configured, and it's been working flawlessly ever since. It's incredibly refreshing to find an ISP that's happy to support advanced networking requirements on a residential connection instead of insisting you need an expensive business package.

At the time of writing this review, my connection is currently down due to a fault on the CityFibre network. Even then, the support has been excellent. Alfie H at A&A has been proactively keeping me updated with everything they're hearing from CityFibre and chasing them for further information. I haven't had to ask once for an update, they've simply kept me informed throughout the incident. That's exactly the sort of service you hope for when things go wrong.

I think A&A manages to cater for two very different types of customers. On one hand, they're perfect for technical users who want flexibility, transparency, and the ability to tinker with their connection. On the other, they're equally well suited to people who simply want broadband that just works, backed by knowledgeable UK-based support that picks up the phone when you need them. It's not easy to satisfy both groups, but A&A manages it.

Could you get broadband cheaper on the same CityFibre network? Absolutely. But in my experience, those savings often come with compromises. Support is frequently outsourced or script-driven, and many providers oversubscribe their network to keep prices low, meaning performance isn't always as consistent as advertised.

With A&A, you're paying for more than just an internet connection. You're paying for reliability, knowledgeable support, transparency, and a company that genuinely seems to care about its customers. For me, that's been worth every penny, and I wouldn't hesitate to recommend them.

Staff have gone above and beyond to help me, and I’m incredibly grateful. Very transparent communication!

I have been with Andrews and Arnold (A&A) for many years as an ISP only customer. The reason I have stayed with them is their service is rock solid and outstanding. Technical staff are very knowledgeable, friendly and most important they answer their phone. . A&A do not throttle their internet speeds nor over subscribe number of customer on their infrastructure as do many big brand names resulting in over time slower speeds and poor support. There pricing is very fair and comparable to the big providers. I recently transitioned to the A&A fibre broadband and also transition my telephone (along with my current land line number) to them. The installation was quick and painless. So far I am very happy and have no hesitation recommending Andrews and Arnold as a Broadband and landline telephone provider

AAISP are approachable and efficient. They know their stuff, are always interested, they apply themselves & get to the root of the problem, & they are patient & explain things in plain English.

Over the 11 years I’ve been with them, any problems I have had have been with Openreach not maintaining the copper line. When this has happened, A&A chased them and made them come back and do their job properly.

Their support staff persist until the problem is dealt with:
When I was on a slow (badly maintained) copper line, they tracked down the source of my speed problems - including getting the line itself fixed (Openreach’s fault), and tracing the constant uploads which were flooding the bandwidth - establishing it was not caused by malware (phew!), identifying the cause and making the sensible suggestion that would sort it out.

Then when FTTP became available they made sure my move was seamless. So now I will be enjoying my new line with no problems and no need for tech support!

They are willing to go above & beyond, because they’re genuinely interested in what they do and they want to help. They haven’t lost their curiosity and relish a challenge, so they won’t fob you off.

You can get straight through to a genuine techie.

They are not trying to sell you more than you need, in fact when I asked their advice re VoIP they gave intelligent and ingenious advice which both made life simpler and saved me money.

I have found them personally kind and helpful.

I have stayed with them 11 years (& counting) because they’re the real deal and the best service from any ISP I have ever had.

Moved to VOIP. Good advice on kit required which they supplied pre-configured. Quick and efficient support with getting all the system working.

Also been a good broadband supplier for several year.

I highly recommend Andrews & Arnold for both internet and phone service. As well as having highly knowledgeable staff, the detailed status information published on their website tells you if there's any work going on in the network - try finding out this information from other ISPs!
This is followed through with the control panel that lets you stay in control of your connection and monitor the line if you wish. But you certainly don't have to be a techie person, the support staff are friendly and helpful. Best of all the network connection is high quality, these folk know how to run a network!

I love A&A! I recently moved from a provider that overcharged me, so as soon as I got onto A&A's website, it seemed cheap and good. I signed up, and to be honest it's never worked better. Thank you A&A <3

Migration from existing L2TP service to new Fibre connection was handled very professionally. This required some actual knowledgeable human intervention to migrate over IP address allocations and routing. This required little more than one e-mail exchange, and on the day, the routing switched over instantly when I logged into the fibre connection. I don't know of any other ISP who could have done this.

Solid. No adds. Price matched my previous ISP with a higher speed but I think if you want decent human support then this is the team to go with. Any mistakes on take-on were mine due to the gap between order and install (at my request). Please read the one stars to see how horrible/wrong people can be for no reason and how professional the response is (some are quite funny). No sales push.

Have been with A&A for over a year now. Since being with them, I’ve been able to remove a router from my home network, have static ip’s for everything, and it works. What’s more every single time that I have contacted them, I felt like I’m talking to people who know the subject, no just people following a script. They don’t ask have you turned it off and on again, they assume that’s already been done

As always A&A have done an excellent job of getting this service in on time and with great communication. These guys really are one of the very best ISP's out there.

I have been receiving harassing calls beginning in 07441141 for a week now, numbers which are all tied to this company. This alone makes me distrust this company, because why does a company I have never had business with have my number to keep calling me?! Dirty business.

Andrews & Arnold smoothly migrated me from FTTC to FTTP. Continuing the excellent level of service that I've received from them since 2003.

I originally moved to A&A many years ago because I had a bad quality rural line that always had issues - getting them resolved was always a big hassle and I'd heard that A&A were good at dealing with these. (They were).

I stayed because the support level is just so far above what you get from a mainstream ISP. I moved house recently, and the process of getting the new line in etc was seamless. Even when I ran into an issue - of my own creation - they had it resolved within minutes, over IRC even.

You do get what you pay for here. If the internet connection is important to you, it's hard to know who else to recommend.

Outstanding! a family member was abroad in a difficult situation, they were relying on WhatsApp which works well but is no use if you're trying to call an embassy or any institution that is not on the WhatsApp network. Through Andrews and Arnold we were able to set up a voip line immediately and using the Groundwire App create a phone line that is contactable worldwide via normal phone networks. We had a small issue but there support department was also excellent in resolving the problem. The amazing thing is this is not an expensive service. If you have love ones abroad and are relying on WhatsApp over a Data only Esim it works fine until you're in trouble, I think a Andrews & Arnold Voip line is essential. i cannot recommend them enough.

A&A were ready their end, so having organised Openreach to organise Kelly to do the physical install, switching over Just Worked.

It's coming up to a year since I subscribed to Andrews & Arnold's's VOIP service. At the time I joined the connection was faultless and now I've had a year to know how it has been. And there hasn't been any cause for concern or complaint at all .... it simply works and continues to allow me a number of choices how any incoming calls are dealt with.
I have my calls answered by their answering service and have the message left by the caller sent to my mobile phone. Easy peasy - and free.

Great service - thank you.

I congratulate Mike Cross and his team at Andrews & Arnold for orchestrating a smooth transition to FTTP broadband and VoIP. I particularly appreciated your prior configuration of the router and ATA, which made setting up the new kit a matter of plug-n-play..

In all the experience was straight-forward, seamless and stress free. An excellent example of customer service.

Been with A&A for many years now and have always had an amazing experience. I really appreciate the support process cutting out all the crap that you have to deal with with many large-scale providers, and knowing that if I have a problem I can just speak to someone with technical knowledge and get the answers I need really means so much to me.

I'm unfortunately moving somewhere with no control of my Internet so have to leave them, but once I'm in control again I'll be straight back, as I can't think of a company I'd rather be with.

My only cons are there are data caps on their cheaper home connections, and while I understand the reasons, I've found that as time moves on and things on the Internet get bigger, I tend to reach the caps fairly frequently. Thankfully the ability to add more data is easy to do and ends up being cheaper than moving to the unlimited tariff, so it's not a huge deal.