Andrews & Arnold Ltd Omdömen 

Everything went as promised. Engineer showed up on time and completed the work quickly and cleanly. Since the the quality and performance has been flawless

Simple setup, done quickly, and it just worked with zero issues. No issues since connection at all.

Excellent technical documentation, and native ipv6 support out of the box.

If you want reliable internet where the network isn't over congested then this is the ISP for you.

I chose AAISP because of their excellent rating on ISPreview. I'm a new customer, and have been impressed by their helpful and efficient service so far.

I abandoned a major ISP for Andrews and Arnold (upon recommendation) and was initially rather nervous - firstly because of my advanced years and secondly because of my lack of tech skills AND my advanced years. I am glad to report that my fears were unfounded - A&A are always at the end of a telephone for kindly help and emails are answered promptly. In terms of broadband performance, A&A is every bit the match of the "Big Boys" if not better. I have a couple of very minor niggles but those in no way detract from an impressive overall performance.

A truly fantastic, knowledgeable ISP who show all others in the space how it should be done.

Incredibly professional, deeply knowledgeable people who provide a service which is technically beyond the scope of any other ISP I'm aware of in the UK. If you want reliable internet provided by people who understand every inch of the connection to your door these are the guys to go with. They treat you like an adult.

No slowdowns, you won't share with the person next door, the ISP won't log your traffic, and you can monitor every inch of your line. If my line drops out for 30 seconds I get a text explaining the event on their side.

I wish businesses like this existed in every space. If you're a technically minded person (or if you're not, but want the support of people who are) I cannot recommend them enough and they deserve your support and the (very slightly) higher prices they command.

All went as planned. Couldn't fault the process.

I've purchased & set up my VoIP services with A&A today and I have to say it was refreshingly 'great' and seamless from start to finish. It's clear that the sales team are very knowledgeable even on the technical aspects of the service, which is like a breath of fresh air. The support team were equally impressive and my issues were addressed in a friendly, clear and concise manner.
I checked reviews on the company before I started the process and I can honestly say that the high rating accurately reflects my experience too - very impressed and highly recommended.

Can not say enough good words to describe A&A. They have fantastic service and managed to have Openreach FTTP installed in quick time. The router/VoIP phone turned up on the day, already configured and it was just plugin and it all worked. The line speeds are as advertised and all the staff that I had contact with were extremely helpful and knowledgeable. I have only been with them a short time and so far there has been no issues.
Highly recommended.

Exceptional customer service and very reliable. If connectivity is important at home, for example due to work, then the peace of mind that comes with being able to pick up the phone to a knowledgeable, UK-based human being is priceless.

I HAD BIG PROBLEMS WITH THIS COMPANY I BOUGHT A PHONE NUMBER,PLAN AND AN ADAPTOR FROM THEM. IT WOULD NOT WORK.
I SPENT HOURS ON THE PHONE TO THEM AND EVEN THOUGH THEY HAD SET UP THE EQUIPMENT IN THE END THEY REFUSED TO HELP ME GET IT WORKING AND BLAMED MY INTERNET PROVIDER FOR THE TECNICAL ISSUES
AND CLAMED THAT ALL THEIR EQUIPMENT AND SETTINGS WERE WORKING AND THERE WAS NO WAY IT WAS THEIR FAULT.BUT IN THE END WITH THE HELP OF BRILLIENT PLUSNET MY INTERNET PROVIDER WE GOT IT WORKING AND IT TURNED OUT THAT IT WAS A&A s SETTINGS THAT WERE ACTUALLY WRONG. JUST ONE SWITCH SET WRONG IN THEIR CONTROLL PANEL
THEY JUST HUNG ME OUT TO DRY AND BOGGLED ME WITH LOTS OF TECNICAL JARGON AND WERE VERY IMPATIENT AND CONDESENDING AS IF I WAS WAISTING THEIR IMPORTANT TIME,
BEST AVOIDED

Excellent internet provider. Very responsive to questions, informative, plain language, transparent pricing structure. I’ve been with A&A for many years and would not change.

Had a new FTTP line installed to replace the FTTC line I've had with A&A for many years. A&A were very helpful with pre-order questions as usual and all went smoothly. The only small improvements I can suggest are to add details to the order confirmation email about how best to cancel the existing line once the new one is up and running. ("Order" a cancellation on the website or phone in) and to add details of the latest BT (Adtran) ONT to the support pages.

Extremely efficient and well-organised set-up, no problems. Excellent customer service too.

Not many companies were willing/able to provide a WiFi service at my location, so I am particularly grateful to A&A for that.

I have been with AA for about 8 years and they have always provided excellent customer service and internet.

We moved house recently and they made the transition super easy and clear.

Fantastic service and great product. Has exceeded my expectations. 5 star reviews are absolutely spot on. Best ISP I have used.

On a completely different level to any other communications provider. Like dealing with a small local firm. Support calls are answered immediately, usually by the same very knowledgeable person. Any line issues and they act immediately. Information provided by their system is second to none too.
They provide our line, broadband and VOIP services.

Does you ISP send you an email whenever your connection drops? Whether it is unplugging the phone line, turning off the modem or OpenReach problems (sadly they don’t know which). Used them for years for DSL, VDSL and FTP, great service and real people providing support. Do yourself a favour and check them out.

I moved to them from BT. A&A are not only cheaper, but their diagnostics and tech support are far better. Highly recommended.

I have been using A&A for over 8 years now, when my old ISP went bankrupt and left me (and others) in the lurch at Christmas 2016. A&A got me connected within a few days. On the few times I've had to get in touch, I've always found their UK-based advisers to be polite, knowledgeable and professional. No problems with the connection, always willing to sort things out with BT, and no hanging about on the phone in a queue. I've never had a problem with slowdowns or throttling, but then again I'm not a gamer, but I do use YouTube & Netflix. I recently had FTTP (Full Fibre) installed, and the process was seamless. I have the 160/30mbs option which is more than enough for me. No problems (not even teething) since it was installed in early December.
A&A are not the cheapest, but the quality of the router, line & service are incomparable. BTW, their website always keeps you informed of forthcoming or ongoing works in your area. Highly recommended.