4thutility Omdömen 

I spoke to Zahida,who was fantastic and very polite and helpful.

Jon H was very polite and helpful getting my internet connection activated and router reset.

The rating I have given is to the support given on the phone call and not due to interactions with the company. Stacie was helpful, knowledgeable and patient on the call. Thank you.

Hamza did a great job retaining me!! I was very stubborn but he put up a hell of a fight to keep me onboard.

Im glad he was able to help as I really didnt want to cancel my 4th utility service as Ive never actually had an issue with them after being with them for over a year.

Thanks mate!

Excellent Service Chidozie provided outstanding customer service while helping me extend my broadband contract. He was professional, knowledgeable, and took the time to explain all the available options clearly. The entire process was smooth and stress-free, and he ensured that all my questions were answered. His friendly attitude and commitment to customer satisfaction made the experience very positive. I truly appreciate his excellent support and would highly recommend him to anyone seeking assistance with their broadband services. Thank you, Chidozie, for your exceptional help!

Benjamin was very honest and upfront with an extremely friendly demeanour.

Customer service - both the call staff and the engineer- is excellent.

Internet drops out regularly. Sales are very pushy and don't give you accurate information about your contract to get you to sign up. Price increases when you dont expect them. I will not be renewing the contract when due for certain.

Great, friendly helpful team of people.
Answered my question,
Highland recommend

Thanks to Carole to sort out my request aptly.
She is was very polite and helpful throughout the conversation.

Thanks to Chris Thorpe very professional. Responded on time and offered a good deal.

Jodie was very polite and helpful, checking I was happy with the offer before finalising the details. She was also able to secure a discount. Pleased with service

Would give 6 stars if i could very professional throughout installer came was fast and professional cant fault him one bit shoutout to all the team your customer service is on point

This rating is purely for Martin , tge agent I spoke with. Gently spoken , patient and friendly. Thank you

Siphosethu was amazing and promptly sorted out my query

Excellent customer service, my my problem was resolved in an Excellent manner more than I requested

Spoke with Nasrudien today regarding a financial issue.. he ensures my services remained on until my payment day in 3 days time.. he was polite clear and quickly reassured my worries. I have had a great experience with 4th utility for the past 6 months with good connection speed and great customer service.. aswell as a great price.. thank you Nasrudien

Hamza knew exactly what I wanted and was straight to the point. Just what I like.

In 2024, they installed the equipment throughout our building and communal areas. Since then, I’ve received countless letters advertising their services. Eventually, I thought, why not switch? Great offer, and surely they must provide an excellent service!

I signed up on 29 September. I heard absolutely nothing from them until 27 October, when they finally called to ask how the service was going. No prizes for guessing: I hadn’t received a router, any updates, or anything at all.

They asked if I still wanted to proceed, and I said yes, as long as they didn’t disconnect my existing internet before everything was properly set up. After all, it had taken them a whole month just to get in touch! I also asked about the router and was told I didn’t need one because, since the system was already installed in the building, the connection would simply become available automatically.

Fast forward to Tuesday morning: my previous provider’s internet was disconnected. The network appeared, but I had no access to it whatsoever.

I spent another 30 minutes on the phone, only to be told that everything was fine on their system and that I just needed to get home and try connecting. Surprise, surprise: nothing worked.

Another 30-minute call followed. And, to my absolute disbelief, during my third call, I was told that I hadn’t passed the security questions because my house number was incorrect, meaning they couldn’t continue the conversation. Eventually, I was transferred to another agent, had to explain the entire situation all over again, and was finally told that, yes, I did actually need a router!

Apparently, they were cancelling the previous order (despite having told me earlier that a router wasn’t necessary) and arranging delivery for the following day. They also promised to send a technician to help me get everything working.

Thursday came and went. No router. No technician. And, of course, no internet for the third consecutive day.

I called again after 6 pm, only to be told that the technician could take up to three working days to visit.

Meanwhile, I work from home, have meetings to attend, and need a reliable internet connection to do my job.

So here I am, wondering: why on earth did I switch providers?

What a complete disaster. The worst decision I’ve ever made when it comes to choosing an internet provider. Absolutely shocking service from day one.
30/10
Update following my complaint – The situation has got even worse.

After publishing my original review, the company contacted me claiming they wanted to resolve the situation.

However, instead of offering a better solution, they informed me that the installation would NOT take place tomorrow, nor within the previously mentioned 3 working days. The new installation date is now Wednesday, 4 November.

Let’s put this into perspective:

* I placed my order on 29 September.
* My previous provider disconnected my internet on 27 October.
* I am currently without internet and have been told I will have to wait until 4 November for installation.

That’s over a month between placing my order and getting connected, and I am still left without internet.

During the call, I was told this was the best they could do. I was also asked whether I wanted to confirm the booking. But wasn’t I already given two previous installation bookings?

So, after contacting me in response to my negative review, the company has essentially offered me a worse solution than all the previous ones.

I genuinely don’t understand how a company can consider this acceptable customer service.

The most frustrating part is that I gave them the opportunity to provide a good service, and this is how the entire experience has turned out. I am still without internet, with no alternative solution offered.

My cat chewed through my fibre cable so i rang customer service. I spoke to a chap named Jon who knew exactly how to handle my issue and got it sorted really quickly. Really nice guy and super helpful. Managed to get a repair booked for the next day.