4thutility Omdömen 9 034

Jay was helpful and efficient. Friendly but professional

Overall, I am satisfied with the service provided by 4th Utility, as the representative I spoke with was helpful and managed my request effectively. However, there are several areas that could be improved to enhance the customer experience.

Firstly, the call centre environment was extremely noisy. It sounded as though multiple agents were speaking at the same volume in the background, making it difficult to focus on the conversation. At times, it genuinely felt like several people were speaking to me simultaneously, which made communication unnecessarily challenging.

Secondly, having the agreement read out over the phone felt unprofessional and inefficient. Given the often poor quality of VoIP calls, it was difficult to clearly understand every word. This approach increases the risk of misunderstandings and does not reflect modern communication standards.

Finally, the lack of an email contact option is frustrating. Not being able to communicate in writing limits flexibility and makes it harder to keep a clear record of interactions.

In summary, while the service itself was satisfactory, improvements to the call centre environment, communication methods, and contact options would significantly enhance the overall customer experience.

I'm a total novice, Khalid, tech support, guided me seamlessly to splitting out the 2.4ghz part of the router. I now have video doorbell successfully installed. Thanks Khalid.

Easy to get a contract online.
Fast to install, matter if days and I was online
Installation guys were so professional and friendly. Parked their van in a accessible place. Polite and professional throughout. Cleaned up after themselves. Took care of all the rubbish.

I've never dropped off a call and had a customer service rep call me back, let alone call back in seconds. Great help and advice, much appreciated.

Mike from 4thutility called me after I made an enquiry for switching broadband online. He was extremely friendly, clear and informative during the call. Switching over the 4thutility was a very easy decision and process after talking to Mike.

Spoke to a lovely customer service lady called Sara...she help me with my billing issue and understood my circumstances and put my mine at ease...very friendly and respectful. I been with 4thutility for a long while and had no issues.very good provider

Good strong internet speed with fair price. Good customer service. Currently been with them for a year, a year to go. I’m curious to see though what new offer will be like though.

Saraj called me to check
On my renewal,
Often when receiving a cold call the caller is too formal. Or too casual or over friendly. Prompting me to end the call even before speaking.
Saraj has a relaxed but respectful telephone manner. You should use him to train staff.
Regards
Roger camden

Extremely disappointed with the recent service I’ve been having from for utility. Very poor service regarding the intermittent fault I have with my Internet service this morning was the fourth time I have waited in for a promised engineer visit for them not to turn up I have spent hours on the telephone now you are wasting my time costing me money and we are still having to deal with very poor Internet service, extremely dissatisfied with all of your services lately. you’ve made promises and let me down. When is somebody going to take responsibility and sort out the problem

Very easy to communicate with the advisors.
Very happy with how the renewal would be handled
A company I’ve never had an issue with regarding setup, customer service and speeds.
Highly recommend

Nick was super lovely and helpful !

Excellent service give by Mike. Fully explain re speed and efficiency with my need.

So far so good. Olu helped me.
Move my broadband.
It tricky to begin with.
But we got there.

Callum was really friendly and polite. He made the process really easy and quick. Would highly recommend :)

Saraj was really helpful and got me such a good deal that my current provider can't match.

Thanks!

Not had any issues with the service, renewal was easy through Olu.

mike was very polite, funny and honest. straight forward and to the point gr8 services and can't thank him enough for all his help.

Nick was very helpful and professional - he was able to offer me a better rate and finalised the deal in minutes - thank you once again Nick! 5*