Saraj was very helpful, explaining the situation. Once explained I did have some queries but he was quick to answer & give reassurance backed up with evidence on email. Ultimately saving me som... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I normally dread ringing customer services for any company. But after needing to call 4thUtility 4 times within 24 hours,I was pleasantly surprised that I was never holding too long, one call was an i... Se mer
Adnan comes across very professionally and as good as he can be with his hands tied behind his back due to the company process. I was caller number 1 for 10-15 minutes, have to wait 3 days or more t... Se mer
Luwam Was absolutely brilliant, answered every question and said she’d get the tech team to look into my lower than promised speed. She also convinced me to upgrade to the better package. Absolutely o... Se mer
Företaget har svarat
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Was really good to talk with Tina
Was really good to talk with Tina, everithing resolved fast and effeciently, was a pleasure.
Great service!!
I have started new contract today and rang 4th Utility as I had a few questions around contract . Jon H handled my queries with patience and professionalism. He took the time to fully explain service package and no question was to trivial. I must say I was very impressed: Jon is a huge asset to your company ,,. Thank you
I spoke to Zahida,who was fantastic and…
I spoke to Zahida,who was fantastic and very polite and helpful.
Jon H was very polite and helpful…
Jon H was very polite and helpful getting my internet connection activated and router reset.
The rating I have given is to the…
The rating I have given is to the support given on the phone call and not due to interactions with the company. Stacie was helpful, knowledgeable and patient on the call. Thank you.
Hamza did a great job retaining me!
Hamza did a great job retaining me!! I was very stubborn but he put up a hell of a fight to keep me onboard.
Im glad he was able to help as I really didnt want to cancel my 4th utility service as Ive never actually had an issue with them after being with them for over a year.
Thanks mate!
Amazing service by Chidozie
Excellent Service Chidozie provided outstanding customer service while helping me extend my broadband contract. He was professional, knowledgeable, and took the time to explain all the available options clearly. The entire process was smooth and stress-free, and he ensured that all my questions were answered. His friendly attitude and commitment to customer satisfaction made the experience very positive. I truly appreciate his excellent support and would highly recommend him to anyone seeking assistance with their broadband services. Thank you, Chidozie, for your exceptional help!
Benjamin was very honest and upfront…
Benjamin was very honest and upfront with an extremely friendly demeanour.
4th Utility account set-up and installation
Customer service - both the call staff and the engineer- is excellent.
Internet drops out regularly
Internet drops out regularly. Sales are very pushy and don't give you accurate information about your contract to get you to sign up. Price increases when you dont expect them. I will not be renewing the contract when due for certain.
Great
Great, friendly helpful team of people.
Answered my question,
Highland recommend
Thanks to Carole to sort out my request…
Thanks to Carole to sort out my request aptly.
She is was very polite and helpful throughout the conversation.
Thanks to Chris Thorpe very…
Thanks to Chris Thorpe very professional. Responded on time and offered a good deal.
Jodie was very polite and helpful
Jodie was very polite and helpful, checking I was happy with the offer before finalising the details. She was also able to secure a discount. Pleased with service
Would give 6 stars if i could
Would give 6 stars if i could very professional throughout installer came was fast and professional cant fault him one bit shoutout to all the team your customer service is on point
This rating is purely for Martin
This rating is purely for Martin , tge agent I spoke with. Gently spoken , patient and friendly. Thank you
Siphosethu was amazing and promptly…
Siphosethu was amazing and promptly sorted out my query
Excellent customer service
Excellent customer service, my my problem was resolved in an Excellent manner more than I requested
Spoke with Nasrudien today regarding a…
Spoke with Nasrudien today regarding a financial issue.. he ensures my services remained on until my payment day in 3 days time.. he was polite clear and quickly reassured my worries. I have had a great experience with 4th utility for the past 6 months with good connection speed and great customer service.. aswell as a great price.. thank you Nasrudien
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.








