4thutility Omdömen 

Friendly, helpful and efficient

Sara was very helpful, she sorted out my query, very polite and friendly x

There is an ongoing problem with rise fibre, i was a talk talk customer on an 18 month contract which ended on the 15th October.
Talktalk migrated to rise fibre at the point of my contract end, I gave talk talk the end of contract confirmation and got confirmation from them.
Now i am being chased by risefibre for an extra month's payment for the last month although my contract ended on the 15th October.
I have been rang by them on 3 occasions over the last 2 weeks, I explained the situation everything and was transferred to another person who just explained the same to me, I explained that I had been told the same thing on every occasion.
They will not accept that my contract ended with talk talk and that I had let it expire at the end of the 18th month.
Thay Just keep pushing to get another month,s payment out of me.

Martin helped with my internet connection with my smart TV.
He suggested moving the WiFi extender and guided me through everything.
Works a treat now.
Thank you. Great service!

I normally dread ringing customer services for any company. But after needing to call 4thUtility 4 times within 24 hours,I was pleasantly surprised that I was never holding too long, one call was an immediate pick up. The last call with Martin was very helpful and gave me a run down of all the issues that have now been resolved.

I spoke to Emmy today, he was lovely to speak to and convinced me to renew my package.

Excellent service by Martin. Solved my query.

Whats a great phone call with Chris Thorpe today he was very helpfull on the call and arrange the best time and day for my instullation with the best broadband plan and deal aswell thanks alot bud keep up the good customer service well done...

I’m having a terrible experience with 4th Utility, and I’m honestly glad I found out how bad their network is before my contract fully starts.

I signed up for 500 Mbps, but the service has been nothing but disappointing. At first, I was getting around 80–84 Mbps. I complained, and they tried to fix it, but the upload speed became even worse.

I called again, and the engineer told me to connect a laptop to the router to run some tests. I explained that I don’t own a laptop and only use Wi-Fi on my phone and other devices. His solution was that I should go and find someone who has a laptop. Does that even make sense?

Today, I checked my internet speed again, and guess what? 2 Mbps! I’m paying for 500 Mbps and getting just 2 Mbps. How is that acceptable?

Thankfully, I’m still at the beginning of my three-month free promotional period, and I haven’t even started paying for the contract.

At this point, I just want to cancel everything. I don’t want to continue with this company or proceed with the contract.

I would have preferred to sort this out privately through email, but nobody seems to respond. The sales team doesn’t reply to emails either, which is why I’m leaving this review on Trustpilot.

I want my contract cancelled without any charges. I’ve already had enough problems during the free period, and I can’t imagine paying for this kind of service.

Kadeem went above and beyond when supporting me with my router issues. We were on the phone for nearly an hour and he was incredibly thorough and ensured everything was working well by the end. 10/10 couldnt fault it

Great service the chap on the phone was really nice clear and wanted to hear how 0everythung was going

Spoke to ISGAAK. VERY knowledgeable, VERY friendly. He deserves a pay rise, promotion and a holiday

Great Experience. Chris was prompt, precise and made the whole onboarding process a breeze. Thanks... Keep it up.

Jason was very helpful polite and very friendly everything you need when you are buying something I will be speaking to him directly I the future.

I found Taylor very helpful, he listened to what I needed and we decided which was best for me, everything was done professionally and with politeness, the company has very competitive prices, he has made it as easy as possible by arranging a switch over on my previous contract on the end date and also arranged for a date to suit me for my new internet, would definitely recommend.

Emmy was absolutely brilliant — friendly, patient and extremely helpful throughout. He gave me a great deal, and I really appreciate all his help. Thank you, and hopefully we’ll speak again in 18 months! ☺️
Bart

Fahim made my experience easy and straight forward, I got what I needed doing and am really happy with the outcome.

4th Utility always been a great service provider in my area.

Shuaib was super friendly and got the job done!

Was really good to talk with Tina, everithing resolved fast and effeciently, was a pleasure.

I have started new contract today and rang 4th Utility as I had a few questions around contract . Jon H handled my queries with patience and professionalism. He took the time to fully explain service package and no question was to trivial. I must say I was very impressed: Jon is a huge asset to your company ,,. Thank you