247 London Locksmith LTD Omdömen 

I contacted 247 London Locksmith to replace the barrel of a lock and to fresh fit a mortice lock. I believe the lady I was in contact with on the phone is called Maya and she was extremely polite, professional and helpful. Maya kindly assigned a locksmith to carry out the job within a few hours. Regrettably the locksmith experienced problems finding my address and was very aggressive and kept shouting at me when he called for directions. After the fourth call where he continued shouting, I told him I had tried to help direct him but that I wouldn’t be spoke to like that and cancelled the job. I had reconciled myself to the fact that I would have to find another company but called the office to explain what had happened. Maya could not have been more apologetic and rescued the situation entirely! She asked Tom to come and do the work and he arrived within the hour (at 6pm on a Friday night no less) and did a terrific job. He was considerate, detail oriented, professional and courteous. I’m very pleased with the work done and the amount I was quoted was the amount I was charged. I had rung a number of locksmiths for quotes and 247 London Locksmith came in the cheapest by far and was almost half the price of the other company that could respond as quickly! I wouldn’t hesitate to recommend Tom, he was absolutely terrific and is the person I would call on in the future. The 5 star review is for Tom and Maya because they turned a potentially dreadful experience into a very positive one. Maya assured me the original locksmith would be spoken to as no one should have to deal with such an attitude. Thank you Maya and Tom, your help is very much appreciated.

[UPDATED 15/10/18]
The company claims in their response to this review that "We were very nice and polite, and we certainly weren’t disrespectful!" with regard to their first message to me (which they got upset I didn't read or respond to *overnight*), but if you check the imgur link of the message they sent me it becomes clear that in fact they were yelling at me right off the bat, using exclamation points and writing in all caps rather than a more civil response such as the example I provided in my initial amended review below. Furthermore, I've made it explicitly clear I never used the service, so I don't know why they feel it necessary to exclaim that I was never their customer — I never claimed to be once my initial error became clear.

Not only that, they have just admitted to false advertising as the website clearly states "24/7, ANY DAY ANY TIME!", yet apparently expecting at least a voicemail system is unreasonable. Dropped to one star for false advertising.

I'll leave it to everyone to judge for themselves the level of customer service this company appears to be capable of. I think their clearly hasty reply below speaks for itself.

ORIGINAL REVIEW:

I accidentally reviewed this company's page in error after a bad experience with a locksmith service with a similar name. However I feel the need to publish this review as 24/7 Locksmith London's poor customer service skills came to light in their handling of the situation.

The company responded to my Google review with a long, overly detailed and completely fabricated story. Moreover, they addressed me very rudely on Facebook (where I also left a bad review in error; the company I meant to review has a very similar name, logo and colour scheme). They addressed me as "HEY LADY" in their response to my post on their page when my name is right there.

It would be very easy to write something like "Hi Paulina, while we appreciate your frustration at this matter, we believe you may have been mistaken in your review. Please see [website] and check the phone number; we are not the same company. We kindly ask that you remove your review as it appears it was directed at a separate company. Kind regards, Mgmt". See how hard that was (not)? Addressing me as "HEY LADY" is NOT how to handle customer complaints, regardless of whether they are yours or not.

Furthermore, I called the number for this company many times last night in an attempt to get someone on the phone and my calls were not answered, no ability to leave a voicemail, even though this is supposedly a 24/7 service. Had they answered my calls and/or addressed me courteously on social media platforms, my mistake would have quickly become apparent, I would have taken my erroneous review down straight away, and I wouldn't be leaving this mediocre one now.

While I didn't receive an actual service from 24/7 London Locksmith, I'm giving three stars because this company has proved that their customer service is atrocious and I certainly wouldn't consider using their services in the future.

ROLAND was very professional, and helpful. THANK YOU

When I first rang London locksmith the operator sounding polite and he quoted me a price which was reasonable once I explained what needed to be done. He said their Mobil locksmiths carry ALL locks. I just wanted a simple mortice lock change over......i could have done it myself but the quoted price was so cheap I thought let them do it.
Different story once locksmith turned up. He didn't have the lock and his price went up.
In the end we agreed a different price. He wasn't that happy. Before we agreed and didn't think he could it be asked for a call out charge. Obviously I refused......pay for their mistakes not on your nellie. Any way very unprofessional and should arrange things with the phone operator so misunderstandings like this don't happen again.
I wouldn't recommend.

Alexandru was very efficient and we didn't have to wait long...great job

My bike lock was damaged after an attempted theft, so I could not unlock it. Called 24/7 London Locksmith, and someone was with me in 40 mins. He sliced through my bike lock within 5 minutes, and charged £70. Seemed a bit steep, but I was happy to have my bike free and get on my way. Thanks!

I employed Lukas with a simple change of locks and was very happy with the experience. He let me know when I should expect him, checked in by phone just before and was on time. His pricing is transparent and he was respectful of the home. He would be my first choice again!

I highly recommend Lukas.
He answered my initial questions swiftly.
We met at the time most convenient for me.
He was warm and friendly and released my bike promptly.
If you ever need a locksmith .
He's your man.

Thanks again
Lukas

The locksmith was brilliant- professional, quick, efficient and clean! Definitely would use him again! Thanks for doing such a great job!

Lukas arrived within 35mins of my phone call and worked hard to free my bike from my padlock and chain. Very kind and helpful. Highly recommend
Thanks
Seb

After losing the key to my bike lock, Lukas arrived within 30 minutes, angle grinder in hand. 30 seconds later my bike was free! Fantastic service, a thoroughly nice chap and I was even able to purchase a replacement lock from him too. Highly recommended.

Wonderful service- quick, polite and tidy! Would highly recommend

Great service, very quick and fairly priced. Thank you Londonlocksmith, I will definitely recommend!

The company provided speedy and professional assistance when I got locked out of my house - i expected to wait for a long time but the lock was dealt with quickly and efficiently. Would recommend these people to everyone!

Tnx for hooking me up when I was locked out. Was at great price too!

Swift and easy. Called for a bike lock problem and he came within the hour. Couldn't fault him. Now have my bike back thanks to him. Will refer him to all my friends. Thank you lukas.

Nice local locksmith who could quickly come to my aid when locked out of the house. Quickly got my door open without any fuss, grateful for the speedy service and reassuring attitude from them. Highly recommended!

Every house we moved in we always took Lukas with us. He changed our locks several times and always did a great job. Was honest and quick. I recommend him to my friends when ever they need a locksmith. Will call him again soon as we might have to move again.

I called him from abroad to unlock our front door for my husband that is waiting outside impatiently and stressed ... Luka came imidiatly open the door and waited for my husband to go to the cash machine to take some money he didn't charge him for the extra time to get the money and he was really calm and relax :) thank you

247 responded immediately to the call and arrived within less than half an hour. A top quality job done as soon as (and they kept a tidy place) at a reasonable price. Friendly service . I have had locksmiths in the past but 247 are better than most ! JS