Had a call from Jo at 2020 warranty, she was very helpful and provided all the relevant information for making a claim. Not had to use them yet (fingers crossed this will remain the case) but so far i... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Echo what the other poor ratings have said, they will use their terms and conditions as it suits to avoid paying out. They are not regulated by nor do they abide by the guidelines of the Motor Omb... Se mer
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2020 warranty always gives me such peace of mind when it’s comes to looking after my car! As someone who doesn’t know a lot about vehicles it’s so niche being able to leave it to professionals who kno... Se mer
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Excellent service ! Purchased an older first car for my daughter along will 12 month warranty (Gold cover). Unfortunately a week later we could hear a rattle . Customer service was very helpful. Clea... Se mer
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Företagsinformation
Skrivet av företaget
20-20 Warranty provides flexible vehicle warranty solutions designed to give drivers and dealers confidence when things go wrong. We offer a range of cover options for vehicles of any age and mileage, backed by straightforward service and support. Our aim is simple: to make vehicle warranty protection easier, fairer and more transparent.
Kontaktuppgifter
3,9
Bra
124 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Avoid at all costs.
This is a terrible company to deal with.
1st claim - Argued with garage time allowed. Argued over price of part. Settled £105 of £250.
2nd - faulty EGR. 5yr old car. Refused to pay as said was due to carbon build up.
Threatening email from managing director when a complaint was made.
Avoid at all costs.
EDIT - 22/07/22.Please see below comments from the company. This is exactly what I have had to deal with throughout. I don't have a grudge against Bruce. I'm sure he's a lovely guy. I just wanted my warranty company to fix my car. The mission statement prides itself in "no loop holes." this is not my perception. I will keep this post updated on action and results. I have asked for a final response to an FCA complaint and I'm still waiting.
8 juli 2022
Omdöme utan inbjudan
Svar från 20-20 Warranty Ltd
Mr Edwards, PLEASE STOP! We contributed to your claim. It wasn't good enough so you've relentlessly harassed us ever since. You shouted at the loveliest man (His name is Bruce, he has a Jack Russell called Bella and is getting married next year...just to remind you that these are actual people you are being mean to)! You demanded a refund, we agreed. Again, that wasn't good enough so you sent a barrage of emails (including one that boasted how you'd written terrible reviews). Perhaps because, as you said, 'you have all the time in the world'. The Director emailed you and asked you to stop abusing his staff. We think that's a fair request. We've done all we can to help, so please, please stop this harassment, we're really nice people and we just don't deserve it. Go and enjoy all your time in the world, in this wonderful sunshine. Hug a puppy or do something that makes you happy, we would love to, rather than being in a warm office getting constant abuse from you!
Backed out of a repair they confirmed would be covered
A Jeep main dealer diagnosed the rear differential motor had seized and needed to be replaced on a low mileage Jeep Grand Cherokee. They passed all the required information across to 20:20 Warranty and within a day or so, I received a call from a Claims handler.
20:20 Warranty confirmed the part and repair would be covered under the warranty, but also advised that they typically do not work with main dealers due to the expensive labour rate.
Unfortunately, it is a specialist repair and very few garages are able to do the work. After speaking to 12 different garages, only 2 were able to do the repair (one of which was the main dealer). The other garage had a 2 week lead in time and would need to keep the car for 2 weeks.
I advised 20:20 that I could not be without the car for 1 month and asked if we could use the main dealer and that I was happy to pay the difference in cost for the labour rate. I was told this should be fine and that they would calculate the cost I would be due to pay.
24 hours later I received a call from a different claims handler advising that they needed an independent vehicle assessor to inspect the car and make sure the main dealer had diagnosed the correct fault. I thought this was odd, asking a non-Jeep specialist to check the diagnostics of Jeep themselves, but went along with it.
The assessor came out the same day but neither of the two diagnostic tools he brought communicated with the car. Later in the week I received an email from 20:20 advising that they would no longer cover the repair as the assessor believed it was due to "electrical fatigue", ie. in their words "general wear and tear".
Given the assessor could not find any fault (due to not having the correct diagnostic equipment), I could not believe 20:20 were trying to wriggle out of a repair claim they had previously said would be covered!
I emailed 2020 warranty back disputing that it cannot considered "general wear and tear" and am yet to receive a response over 2 weeks later. Using the same logic, surely every electrical item in a car can be considered to suffer "electrical fatigue" over time?
My advice would be to use a reputable car warranty provider that is accredited by the The Motor Ombudsman.
11 april 2022
Omdöme utan inbjudan
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