my experience with this company was one of a kind, truly never received more patience from anybody before, i was lucky enough to get someone as patient as Luke to make sure i got all the information i... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
2020 Warranty is an appalling company to deal with. Their small print is endless. They would not evaluate the problem via the garage, had to wait a week for a independent surveyor to have a look at th... Se mer
Företaget har svarat
I had a great experience, the customer service team was amazing! Special shout out to Luke who made sure all my questions were answered and was really patient with me! Would recommend 🥰
Företaget har svarat
Luke was great from start to finish - assisted me all the way, have since purchased another warranty for my partners car with Lukes help also.
Företaget har svarat
3,9
Bra
111 omdömen
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent company
Excellent company
I dealt with Luke who was friendly, knowledgeable and informative
I would very much recommend
28 april 2026
Omdöme utan inbjudan
Svar från 2020warranty
Thank you for the 5 Stars Sarah! That has really brightened our day. We are very glad that Luke was able to help you resolve your issue. Thank you again, from all of the 20-20 Warranty Team.
Thank you Luke for all your help this…
Thank you Luke for all your help this week getting my claim through.
23 april 2026
Omdöme utan inbjudan
Svar från 2020warranty
This is great to hear Stefan. Thank you so much for the 5 Stars! We will pass the message on to Luke. Happy driving, from everyone here at 2020 Warranty.
Recommend!!
The whole process from start to finish was easy with 2020 warranty. The service recieved was efficient and professional! I would highly recommend.
6 april 2026
Omdöme utan inbjudan
Svar från 2020warranty
This is lovely to read! Thank you so much Walter! We are so pleased to see your feedback and will pass this on to our fantastic team- smiling faces everywhere. From all of us at 20-20 Warranty.
Svar från 2020warranty
Thank you so much for the 5 star review Aimee! Our team really appreciate the feedback. We wish you happy, safe driving from all of us at 20-20 Warranty.
Excellent service from start to…
Excellent service from start to finish—easy to set up, smooth claims process, and very helpful support. Highly recommend for peace of mind!
29 april 2026
Omdöme utan inbjudan
Svar från 2020warranty
Hi Tracy, thank you so much for your amazing review! We aim to keep things as easy as possible for our customers, so this is great to read! Happy driving, from all of us at 2020 Warranty!
Don’t normally leave reviews but was…
Don’t normally leave reviews but was particularly impressed with the customer service Finley provided , he was very knowledgeable and very polite , would definitely recommend to a friend
16 april 2026
Omdöme utan inbjudan
Svar från 2020warranty
Thank you so much for taking the time to leave this amazing review Charlie! We are very proud of our team here at 2020, and it is lovely for Finley's hard work to be recognised. We know he will be very pleased to read this. Thank you again, from all of us at the 2020 Team.
Big shout out to Luke for all your…
Big shout out to Luke for all your support over the last few months, we as a business have been trying to find a warranty company that works best for our customers and I couldn’t recommend 20-20 and Luke anymore
1 april 2026
Omdöme utan inbjudan
Svar från 2020warranty
Thank you so much for the 5 Stars Jacob! We know Luke will be very happy to read this. He always works hard to support his customers. Thank you again, from everyone at the 2020 Warranty Team.
my experience with this company was one…
my experience with this company was one of a kind, truly never received more patience from anybody before, i was lucky enough to get someone as patient as Luke to make sure i got all the information i needed. highly recommend.
22 april 2026
Omdöme utan inbjudan
Svar från 2020warranty
At 2020 Warranty, we always aim to provide the highest levels of customer service. It is lovely to hear that Luke is doing such a great job of achieving this! Thank you so much for taking the time to tell us about your experience Natasha, from all of us at 2020 Warranty.
Luke was great from start to finish
Luke was great from start to finish - assisted me all the way, have since purchased another warranty for my partners car with Lukes help also.
28 april 2026
Omdöme utan inbjudan
Svar från 2020warranty
Thank you so much for the fabulous feedback Jake! We are super proud of our team at 2020 Warranty, and will make sure that your feedback is passed on to Luke. We know he will be very pleased! Thank you again, from all of us at the 20-20 Warranty Team.
Dealt with a guy called Luke from start…
Dealt with a guy called Luke from start to finish.
No issues at all, and would recommend.
16 april 2026
Omdöme utan inbjudan
Svar från 2020warranty
Thank you for taking the time to leave us such positive feedback. We are so pleased that we were able to help you! Happy, safe driving from all the 20-20 Warranty Team.
I had a great experience
I had a great experience, the customer service team was amazing! Special shout out to Luke who made sure all my questions were answered and was really patient with me! Would recommend 🥰
22 april 2026
Omdöme utan inbjudan
Svar från 2020warranty
Luke will be over the moon to read this Hannah, thank you! We are so proud of our team, so it is lovely to hear this feedback from our customers too. Thank you again, from all of us at 2020 Warranty.
The air conditioning compressor on my…
The air conditioning compressor on my vehicle stopped working and needed replacing. My warranty helped cover the repair and the claim process was quick and straightforward.
16 april 2026
Omdöme utan inbjudan
Svar från 2020warranty
Hi Jude, thank you so much for taking the time to share your experience with us. We are always love to hear that we helped our customers to solve their problems quickly and efficiently. Thank you again, from all of us at 2020 Warranty.
Excellent communication with garage and…
Excellent communication with garage and excellent response to approve repairs. Reimburse of my payment done within seven days.
Highly recommend warranty company.
24 april 2026
Omdöme utan inbjudan
Svar från 2020warranty
What a great review... 5 STARS! We always appreciate hearing that we took the stress away from the process. Thank you so much from all of us at 20-20 Warranty.
I was looking for a straightforward…
I was looking for a straightforward extended protection plan and this service delivered exactly that. Registration took only a few minutes, and the confirmation email included all the important details. Everything felt organised, transparent, and easy to understand.
16 april 2026
Omdöme utan inbjudan
Svar från 2020warranty
This is fantastic to hear! Thank you for giving us 5 stars. We really love our products, and are always happy to hear that our customers do too. We wish you happy, safe driving from all at 20-20 Warranty.
Great comapny for dealkers
We have been using 2020 warranty for over 15 months now, have to say the staff are great from support to the sales staff. They do answer every support call. we and our customers have only had positive experiences with them
22 april 2026
Omdöme utan inbjudan
Svar från 2020warranty
What a lovely review! Thank you for the 5 Stars Donnan! We always aim to provide excellent service to our customers, so it is great to hear that we are doing a good job. Thank you, from all of us at 20-20 Warranty.
2020 Warranty is an appalling company…
2020 Warranty is an appalling company to deal with. Their small print is endless. They would not evaluate the problem via the garage, had to wait a week for a independent surveyor to have a look at the car. Meaning my car was off the road for two weeks plus. The so called independent survey who was being paid by 2020 warranty couldn't find i quote "this fault is not a sudden component failure." As they couldn't get into the component a very interesting conclusion. Basically I would advise going to a more reputable company
20 februari 2026
Omdöme utan inbjudan
Svar från 2020warranty
We are so sorry to hear that you are dissatisfied with the outcome. Your claim was assessed in line with the terms of your policy and based on an independent third-party engineer’s report. The findings indicated wear consistent with gradual deterioration (including actuator linkage wear and carbon build-up), with no evidence of a sudden mechanical failure as required under the policy.
Based on this, the claim did not meet the terms of cover. While we understand this is disappointing, we remain confident the decision was made fairly and in line with the agreement. If you remain dissatisfied, you may refer the matter to the Financial Ombudsman Service for independent review.
1 star – 20-20 Warranty initially rejected the claim, then approved the repair, then refused to pay the real cost.
Very poor experience with 20-20 Warranty.
We purchased a commercial warranty (from the vehicle dealer when we purchased the truck for peace of mind) for our Iveco Eurocargo and made a claim for a failed exhaust brake actuator, which is listed as a covered component under the policy. Initially the claim was refused, even though the component is clearly listed as covered, and we had to contact them several times before they agreed to authorise the repair. This gave the impression that claims are rejected first and only reconsidered after repeated follow-up.
We followed their claims procedure exactly, obtained diagnostics from an approved repairer, and received written repair authorisation from 20-20 Warranty before any work was carried out.
Once the repair started, the garage had to dismantle surrounding components to access the actuator, at which point badly corroded fixings were discovered. This meant additional labour and parts were required to complete the authorised repair, something that could not have been known until the work began.
Despite this, 20-20 Warranty refused to increase their contribution and insisted they would only pay the original estimate, even though the repair could not be completed without the extra work. They relied on technical wording in the policy to limit their payment, even though the additional work arose directly from the repair they had already authorised.
We have tried to resolve this reasonably, but they have now stated this is their “final response” and will only pay a small amount which does not reflect the actual cost of the authorised repair.
We are now requesting their formal complaints procedure and, if the matter cannot be resolved fairly, we will be progressing the claim through the courts.
Based on my experience with 20-20 Warranty, I would not recommend anyone buying a warranty policy from this provider and would suggest looking elsewhere.
20 mars 2026
Omdöme utan inbjudan
Svar från 2020warranty
Dear Mr Chaudhary, we are very sorry to hear that you feel disappointed with the outcome of your claim. We believe that you are still in contact with our team, and a full and detailed response has already been provided, outlining our position in line with the terms and conditions of the policy.
We appreciate this may not be the outcome you were hoping for, but we have assessed the claim fairly based on the information available. If you would like us to review anything further, please feel free to contact our Customer Care team directly. Kind Regards, 2020 Warranty.
We highly recommend 2020 Warranty
We highly recommend 2020 Warranty, we couldn't be happier with the packages for our customers. Great customer service and good range of cover packages to suit all needs and budgets.
19 mars 2026
Omdöme utan inbjudan
Svar från 2020warranty
Norman, thank you so much for leaving us this amazing review! Providing excellent customer service is vitally important to our team, so it is lovely to know that we have done a great job! We will pass your feedback on to our support team, who will be over the moon to hear this. Than you again, from all of us at 20-20 Warranty.
Excellent service
Excellent service all round, very easy to deal with.
16 februari 2026
Omdöme utan inbjudan
Svar från 2020warranty
This is great to hear Sandeep! We are always happy to know that we keep everything as easy and stress-free as possible. Thank you so much for the 5 stars, from the 20-20 Warranty team!
Svar från 2020warranty
Thank you for the 5 Stars! We are so happy to know that you love our products and our service. Our amazing support team will be over the moon to get your feedback. Thank you, from everyone at 20-20 Warranty.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.