Autoguard Warranties Ltd (United Kingdom) Omdömen 2 036

Not good service

Impossible to get ahold of. They have a million different people to pick up the phone to take your number and name to call back but no one to talk to for submitting a claim. It's been an hour since I've left my information with them and they haven't called me back. I've called them 15 times in the meanwhile and have gotten someone different each time just to take my name and number. Terrible customer service.

I bought the car 2 months ago. Trying to find a garage to fix my car . They don’t cover for problems that were already diagnosed in the car before I buy it . They don’t cover nothing. I feel unsafe to drive my car and I can’t afford to fix these problems. I suppose to have guarantee for my car . All lies . The problem was in the car . I found it out in motorway when my car wasn’t stable and the brakes make a big noise all the time .

I’m disappointed with Autoguard Warranties. I purchased their premium warranty in good faith, and they were fully aware of my car’s age and mileage at the time of sale. However, when I needed to make a claim, it was declined based on those exact factors.

This feels extremely misleading. If my vehicle didn’t meet the criteria, that should have been made clear before I paid for the policy. Instead, I’ve been left out of pocket with a warranty that doesn’t deliver when it matters.

Overall, I feel misled and would not have chosen this warranty had I been given the full picture upfront. I would not recommend.

Autoguard warranties great, they have an app which is easy to use. Paid out in quick time

Don’t waste your money the list of exclusions and reasons you are not covered are very long

I’ve never purchased a warranty before but I have to say I was very impressed by the business during a recent claim! I had a claim approved that my garage said was normally excluded by other providers! The staff were very helpful during a call and I was over the moon when my claim was approved as it saved my a fortune…money I didn’t have! Therefore I would highly recommend this business!

fast response, helpful staff and all the information needed

This company treated us very badly. 2 people over 77, left not knowing how to get home, over 130 miles away with a broken down car. No good advice, only jargon which we didn't understand. Very bad, do not use them.

Declined as you said it isn’t covered but it’s literally listed as covered

Unbelievable brilliant company...don't expect it these days...polite well mannered, clear communication..on the ball from the start...very helpful paid what they said without hassle...definitely 5 star company

I phoned the northern Ireland office to make a claim the lady was very helpful a talked me through what I had to do and what was needed to make my claim . I then sent every thing I needed to . And the claim went through and received payment one week later

Fast efficient and really easy to deal with!! Great Warranty and great service!!

Thank you great service

The App was easy to use from booking a garage the whole process took a week from booking to collecting my car. Definitely would recommend this warranty company.

My doghter phoned 4 me and thank s 2 ur team 4 fixing the car 4 me I didn't Ave 2 do anything just phone u and u sorted it out 4 me thank s so mutch and I hope nothing else go s wrong with it thanks 2 ur team agen

From my first call, i recieved very helpful and grear help in soeting out my claim. First Class Service.

Everything went smoothly,

Autoguard paid £300 of a £400 garage bill - cutting the manhours in half. Despite that, happy that they helped with the cost of the repair.
Everyone I spoke to/emailed were extremely polite and helpful - however, they ONLY communicate with the named person himself and/or respond to the email listed (ie mine - herself). People have partners and share costs/bills despite not actually being married ... perhaps Autoguard should start to realise that. Men are not always the organisers in a relationship nor IT literate.